Known Issues

Logging In

Logging in Twice

If you are forced to log in twice, you may be using the incorrect URL to access myWPI. Make sure that your bookmark lists myWPI as http://my.wpi.edu, or use the myWPI link from the WPI home page. The URL that appears on the login page is generated by myWPI and will not work with cut-and-paste.

If you are using a bookmark, make sure the bookmark lists the correct URL, which is http://my.wpi.edu. For more help with bookmarking, visit the Bookmarking myWPI page.

Course Content

SafeAssign Does Not Work with Word 2007 Documents

SafeAssign does not yet work with Microsoft Office 2007, so students must submit save their papers in a Microsoft Word 2003 format (.doc), rich text format (.rtf), or as PDF documents (.pdf).

Assignment Manager - Batch Download Issues

When creating assignments using the Assignment Manager, do not use special characters in the Assignment Name as database errors can occur when attempting to batch download student submissions. If you are experiencing database errors when downloading, follow these instructions to resolve the problem: http://www.wpi.edu/+myhelp/assignment-error.html.

Guest Access

Organization Sites with Guest Access Do Not Appear

There is currently an issue with guest access for organization sites. If a user tries to Preview an organization site, the user is brought back to the home tab. The workaround is to log in and Enroll in the organization site. This is only a problem for organizations, and not course sites.

Menu Does Not Appear for Guests

A system update was installed on May 6, 2004 which resulted in deactivating guest content settings for course and organization sites that allow "Preview" access to Content Areas. If the menu does not appear for guests, it can be re-enabled under the Control Panel-> Manage Tools->Tool Availability. Then check the box for Allow Guest under Content Tools.

Course Statistics

Individual Tracking Miscount

When you set individual tracking on an item, it only tracks whether or not the user viewed the page that contains the item. For example, if you had four tracked items in "Course Documents," each item would count as being viewed once each time a student viewed the "Course Documents" area, even if a student did not read the entire page. Additionally, it does not track viewing or downloading of any file attachments.

If you have an important item that must be tracked individually, such as a take home exam, we recommend placing the tracked item by itself in a folder. This way, the item will be the only item on a page, and will be tracked appropriately.

Course Statistics Available for 120 Days Only

Due to server load issues, Course Statistics in myWPI are only available for 120 days. This includes the Course Statistics from the Control Panel as well as any tracked items or folders. We are currently investigating possible solutions to this problem. If you have a specific research need that requires use of myWPI statistics, we recommend collecting the data frequently and keeping a backup copy in a safe place.

If you need more information on how tracking works in myWPI please contact the Help Team at helpdesk@wpi.edu.

Grades Displayed as Complete/Incomplete (Checkmark) Instead of Point Value

Some courses display grades as complete/incomplete by default. This results in the grade appearing as checkmark instead of a numeric point value. To change the grade display back to points, select the Gradebook Item Name (e.g. Homework 1) -> Item Information. Under Display As, change the setting to Score to show a point value, then scroll down and select the Submit button to keep your changes.

Maintained by itweb@wpi.edu
Last modified: Sep 04, 2007, 08:20 EDT