Academic Technology Center
Teaching with Technology Collaboratory

Troubleshooting the Virtual Classroom

The Virtual Classroom works well for most users, but occasionaly there is a problem connecting. Here are some troubleshooting tips.

Troubleshooting the Virtual Classroom

Browser Settings

If you are having problems loading the virtual classroom, the first step is to check your browser settings to make sure that you have Javascript and cookies enabled. If you have popup blocking, virus scan, firewall, or spyware tools installed on your PC, make sure these are set to allow my.wpi.edu.

If you still have problems, the next step is to check your Java settings. The Microsoft Java Virtual Machine (VM) can sometimes override the settings from Sun Java.

  1. To disable the Microsoft VM from Internet Explorer, go to Tools > Internet Options > Advanced.
  2. Scroll down to the Java/Microsoft VM sections. Make sure that under Java, Use JRE... is checked. The number after JRE will vary depending on what version of Java you have installed.
  3. Click OK to save your settings.
  4. Close Internet Explorer and then open it again.
  5. Go back to myWPI, and try the chat session again.

If the chat room still doesn't work, you may need to upgrade your Java client. Even though myWPI requires an earlier version of Java, the newer versions help performance on some systems. Go to www.sun.com and download the newest version of the Java Runtime Environment(JRE.) You may need to restart your computer after reinstalling Java.

If you're still having problems, send an e-mail to myhelp@wpi.edu.

Chat Tips

The chat window cannot be resized, but the text area can be expanded to give you some more space. To do this, hold the cursor over the dotted area to the left of the chat window until you get a double-arrow cursor. Then, drag to the left. This expands the chat area.

Maintained by itweb@wpi.edu
Last modified: Jun 04, 2007, 09:46 EDT
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