Information Technology
Academic Technology Center

Technical Help Form

In order to help us help you, please provide as much information as possible below. Required fields are marked with an asterisk (*) - you must complete these fields in order to submit the form.


Before you contact us, make sure you meet the technical requirements and have reviewed the technical troubleshooting documentation.

Name: *
E-mail: *
What is the best way to reach you during normal business hours?*
If you are having difficulty connecting to an event, indicate the following:
Event Name:
Event Date & Time:
What kind of Internet Service Provider (ISP) are you using?
I am on the WPI campus using the WPI network
DSL or Cable (Name of service: )
Corporate LAN (Name of company: )
Dial-up (Name of service: )
Are you behind any firewalls, either corporate or personal?
Yes No I don't know
Have you disabled pop-up blockers on your computer?
Yes No
Were you able to successfully install the software and test your connection?
Yes No
How are you attempting to join the event?
I'm clicking a link in an e-mail message.
I'm joining from myWPI (Course name or number: )
I'm clicking a link on a Web page (URL of Webpage: )
What happens when you try to connect? If you get an error message, please let us know what that message is.*


Assistance is provided during the ATC's normal business hours If you are submitting this form outside of the normal business hours, you will receive a response on the following business day.

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Last modified: Sep 25, 2006, 16:33 EDT
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