Welcome to the Helpdesk
Thank you for visiting the WPI Helpdesk Web site! Whether you are just getting started or have been using WPI computing resources for years, this site is designed to help you make the most of your WPI computing experience. Visit often for the most up-to-date information and to learn about recent changes to our computing environment.
Need help? Submit a request for assistance.
- Windows 8 Support
For WPI Windows 8 support click here.
- Support for Mac OS X Lion (10.7) and Mountain Lion (10.8)
WPI IT provides limited support for Mac OS X version 10.7 and 10.8 (Lion and Mountain Lion). Network connectivity, MS Office and other core functionality are supported. Versions previous to 10.7 may not work and 10.9 is an unsupported Developer Alpha release.
A known issue involves access to WPI network file storage on Filer. A workaround for this issue can be found on this page. Please contact the Help Desk with any questions.
- Working from off campus?
Take a look at our working from home guide.
- Interested in a Mobile Device?
Check out our mobile support site.
- Holiday Break Hours
The Helpdesk will be closed in observance of the holiday break starting at 12:00pm on Wednesday, November 27, and will reopen at 2:00 PM on Sunday, December 1.
- Beware of E-mail Phishing Schemes
Many WPI community members have reported receiving "Phishing" style spam. Phishing is a high-tech scam that often uses e-mail to deceive people into disclosing sensitive personal information that can then be used to enable identity theft.
Please remember that no one in WPI IT will ever ask you for your password and you should never provide it. Any such requests are fraudulent.
For additional details about phishing threats and to increase your own awareness, see: http://www.wpi.edu/+infosec/phishing.html
Latest CCC News...
Implementation of new Voice Directory (9 December 2013)
myWPI Service Unavailable (planned outage on Th 12/5 from 4:00-6:00 AM ET) (4 December 2013)
Office equipment shutdown during the Thanksgiving Break (27 November 2013)
UPDATE –Outlook calendar issues resolved (22 November 2013)
Outlook meeting request and distribution list features not working for some (19 November 2013)
Last modified: Aug 30, 2013, 13:06 EDT