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Security Question

A Security Question allows you to reset your WPI PIN. The PIN can be used to login to Bannerweb.wpi.edu, and also enables you to reset your WPI password. Without a Security Question, you cannot reset your own PIN. You can set a Security Question as follows:

1. Login to the WPI Web Information System (https://bannerweb.wpi.edu) using your WPI username and password, or your WPI ID number and PIN.
2. Click on the Personal Information Menu.
   


• If you know your PIN:
• Select Change Security Question. Next enter your PIN, then choose a Question and type an Answer, then click Submit Answer. (Note: Answers are not case-sensitive.)
• If you do not know your PIN:
• Select Change PIN. Type the temporry PIN provided to you in the Enter Old PIN field. If an error appears and you cannot proceed, contact the WPI Helpdesk (Staff and Faculty). Students will neeed to contact the Registrar's office.
• Choose a PIN that adheres to the following:

PIN Rules	PIN Restrictions
Must be at least 6 characters	Cannot exceed 20 characters
Case-sensitive May consist of: upper case letters (A-Z) lower case letters (a-z) numbers (0-9)	May not contain special characters or punctuation. ex: */@
Should be easy for you to remember, difficult for others to guess	Cannot be shared with others

• Type a PIN of your choice for Enter New PIN and type it again for Re-enter New PIN, then click Change PIN.
• Select Change Security Question. Next enter your PIN, then choose a Question and type an Answer, then click Submit Answer. (Note: Answers are not case-sensitive.)
3. Exit WPI Web Information System.

If you are unable to successfully set a Security Question or use your PIN, please contact the WPI Helpdesk by calling 508-831-5888 (x5888 on-campus) or email the Helpdesk .

Computing and Communications Center - Worcester Polytechnic Institute
100 Institute Road, Worcester, MA 01609-2280
Phone: +1-508-831-5888 - Fax: +1-508-831-5483 - helpdesk@wpi.edu