Computing & Communications Center
Helpdesk

Help For New and Current Staff...

Starting Out

Welcome to the WPI Community! As a new staff member, the WPI Computing and Communications Center (CCC) provides many services to assist you in becoming a productive and valuable employee within our organization. As a WPI employee you will receive: an @wpi.edu e-mail address, access to many office productivity software titles, and personal storage space on the WPI systems. Responsibilities are outlined in the Acceptable Use Policy.

NOTICE FOR NEW STAFF:If you have not yet taken part in New Employee Orientation, you should contact the Helpdesk. New Employee Orientation is held each week to help acclimate new employees to the many resources available at our campus. The CCC offers a specific technology component to introduce new employees to the WPI computing experience.

Most work spaces will come equipped with a computer already setup and ready to work on the WPI network. Depending on your department, this computer will be setup by the CCC Helpdesk or by a technical contact within your own department. If you have a personal computer or laptop that you wish to setup for use on the WPI Network, please see the Network Operations Guide for Staff.

Accessing Your Accounts

WPI has various accounts available to staff. Those that are used most often include:

Each of these accounts is explained in further detail in our Accounts section.

After your department submits a CCC Account Request form, you will be notified that your accounts have been created and that your passwords are ready to be picked up. You will need to bring a picture ID to the Main CCC Office, located in Fuller Laboratories Room 213, to claim your passwords, or they may be distributed to you at New Employee Technology Orientation. Also note that if you work in an academic department, your department may also have computing facilities and accounts that will need to be set up independently. Please contact the administrative assistant(s) in your department for further details.

Never reveal any of your passwords to another person, or make any of your WPI accounts available to another person. CCC system administrators who must access your accounts for legitimate purposes will first obtain your permission, and confirm your identity; they will not ask for your password. For more information you may visit Password Responsibilities and Precautions.

Accessing Your E-mail

E-mail at WPI is an essential method of communication with students, faculty, staff members, and other contacts both within and without the WPI community. If your department will be setting you up to use their own e-mail accounts, and you want to check your e-mail from one account only, you will need to setup forwarding to that departmental account. In any other case, we recommend using either the Outlook Web Access interface or the Outlook client.

If you need to communicate information pertinent to WPI business or academics to the entire campus via e-mail, contact the Helpdesk first. Please refrain from sending email of a personal nature to the entire campus; it is a violation of the AUP. See also E-mail Etiquette.

Network

Drive Mapping

Each staff member has access to 750 Megabytes of personal and web storage space on the network server (named Toaster). One method of accessing it using Windows is called Mapping a Network Drive, which makes the space appear as another drive on your computer for easy file saving and access.

For directions on how to do this, please see our page on Mapping a Network Drive.

Accessing Software at WPI

As a staff member at WPI, you are allowed access to many different software packages, including Microsoft Office. The titles, version and licenses currently available at WPI are listed on the Network Software Page. In order to access and install them, visit our SMS Software Installation Page.

Getting a Laptop on WPI's Wireless Network

If you have a laptop and 802.11B or G wireless card, visit the Wireless Configuration Page for configuration directions. Campus locations equipped with wireless access points are listed on the Wireless Networking Page.

Extended Leave

As you prepare for an extended leave, please visit our Extended Leave FAQ page for answers.

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Last modified: May 16, 2007, 18:28 EDT
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