Computing & Communications Center
Helpdesk

Outlook Web Access FAQ

Overview

What web browers are supported?

Microsoft Exchange Server 2010 supports the following browsers. On a computer running Windows XP, Windows Server 2003, Windows Server 2008, Windows Vista, or Windows 7, you can use:

On a computer running Mac OS X, you can use:

On a computer running Linux, you can use:

How do I login to OWA?

To login to Outlook Web Access (OWA) please visit https://exchange.wpi.edu. Enter your email address (username@wpi.edu) and your Windows password and click Sign In.  The page will look like the picture below.

Security Level Options


Return to Top

What happens if I enter my login information incorrectly?

Since Outlook Web Access (OWA) authenticates with your Windows domain credentials, four failed access attempts will lock your account from use for 20-minutes -- unless it is manually unlocked.

Students can manually unlock their accounts by visiting the Account Maintenance web site and selecting the "Change your WINDOWS password" link under "Modifying/Updating WPI User Accounts".

Users with ADMIN Domain Accounts should contact the CCC Helpdesk directly to have their accounts unlocked.

Return to Top

What should OWA look like after I login?

Premium Experience (Internet Explorer 7/8, Firefox 3.0.1+, Chrome 3.0.195.27+, Safari for Mac 3.1+)

Outlook Web Access - Login - IE - Success

Light Experience - Used from unsupported browsers (IE 6.x, Opera, Safari for Windows) or can be chosen for low bandwidth connections

Outlook Web Access - Login - Firefox - Success

Return to Top

How do I access someone's shared inbox from OWA?

It is important to note that you must have been granted rights to the folder you are trying to access. You can share your calendar using these directions.

  1. Right click your mailbox from the menu on the left and select "Open Other User's Inbox..."
    Outlook Web Access - Open Mailbox - Internet Explorer
  2. Type the name of the mailbox you wish to open in the text box and click OK. OWA will present you with a list of possible matches.
    You can also click "Name..." to browse the Global Address List (GAL).
    Outlook Web Access - Open Mailbox - Internet Explorer
  3. You will now see the inbox of the other user on the left menu.
    Outlook Web Access - Open Mailbox - Internet Explorer

Return to Top

How do I access someone's shared calendar from OWA?

  1. Go to the Calendar section in OWA
  2. Right click the section header titled "My Calendars" from the menu on the left and select "Open a Shared Calendar..."
    Outlook Web Access - Open Mailbox - Internet Explorer
  3. Type the name of the mailbox you wish to open in the text box and click OK. OWA will present you with a list of possible matches.
    You can also click "Name..." to browse the Global Address List (GAL).
    Outlook Web Access - Open Mailbox - Internet Explorer
  4. You will now see the shared calendar on the left menu.
    Outlook Web Access - Open Mailbox - Internet Explorer

Return to Top

How do I access a departmental or group mailbox in OWA?

If you have full permissions to an entire mailbox (Inbox, Calendar, Contacts, Tasks, etc) you may open it in OWA using the following steps.

  1. Select your name from the top right of the screen and it will show a box titled "Open Other Mailbox".
    Outlook Web Access - Open Mailbox - Internet Explorer
  2. Type the name of the mailbox you wish to open in the text box and click the "Open..." button.  If you only used part of the name it will prompt you to select the correct name from the list of matching search results.
    Outlook Web Access - Open Mailbox - Internet Explorer

To manually open it in any browser (including Firefox and Internet Explorer) use the following URL

Return to Top

Maintained by itweb.
Last modified: Aug 04, 2010, 15:58 EDT
[WPI] [Home] [Back]