Computing & Communications Center
Helpdesk

Support Services

The goal of the Helpdesk is to provide the WPI community with exceptional, customer-focused troubleshooting and support services for supported hardware and software applications. Solutions for technology issues are delivered to the WPI community through the collaborative efforts of the Information Desk, the main Helpdesk, and the Computer Shop.

The Helpdesk

Located on the main floor of the Gordon Library building - Ext. 5888, +1-508-831-5888 or contact the Helpdesk.

The Helpdesk provides phone, e-mail, in-person and online support for faculty, staff and students who have issues related to computing at WPI. The Helpdesk staff of educated and trained support professionals and the student support specialists who assist them make use of Remedy's Helpdesk application to track incidents through resolution. The Helpdesk provides answers to general computing questions, questions regarding the utilization of supported software applications or operating systems, and trouble-ticket processing for problem reports. Laptops can also be borrowed at the Helpdesk counter with a valid WPI ID. These laptops are for library use only and can be loaned out for three hours at a time after which there is a late fee. The Helpdesk also manages all of the printers in the Gordon Library.

The Computer Shop

Located in the Sub-basement of Fuller Labs, Room A16 - Open Monday through Friday, 8 a.m. - 5 p.m.

The Computer Shop provides troubleshooting, configuration and deployment services for WPI-owned desktops, laptops, and printers. Support ranges from configuration and distribution of new WPI-owned systems to diagnostics and repair services for troubled WPI-owned systems. The Computer Shop provides limited support for personal/student-owned systems, including help with network connectivity and virus protection services. The Computer Shop is staffed with two Dell Certified technicians assisted by a complement of dedicated student Desktop Support Assistants and can be contacted by submitting requests through the Helpdesk.

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Last modified: Oct 08, 2010, 16:38 EDT
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