Work Study Job Descriptions

Helpdesk Specialist - CCC Helpdesk
Night/Weekend Helpdesk Supervisor - CCC Helpdesk
IT Communications assistant (Writer/Editor) - CCC Helpdesk
Office Assistant - CCC Office
Windows Support Assistant - CCC Office
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Helpdesk Specialist*

Helpdesk Specialists provide phone, e-mail and in-person support for computing inquiries from the WPI community (faculty, staff, and students). They also perform extensive remote troubleshooting of issues.

Required Skills:

Experience with supported platforms and common applications (Windows XP, Microsoft Office, e-mail, etc.)
Good communication skills - both oral and written
Patience and maturity
Ability to work well as part of a team

Night/Weekend Helpdesk Supervisor*

The Night/Weekend Helpdesk Supervisors are expected to perform all of the Helpdesk Specialist responsibilities in addition to the following:

Ensuring that there is night and weekend coverage for the Helpdesk as needed (by soliciting other work study students to fill in slots or covering in the slots yourself)
Assisting with organization and delivery of training events
Identifying training needs
Mentoring other student workers
Supervising other student workers

IT Communications assistant (Writer/Editor) - CCC Helpdesk

The CCC is seeking students with great writing skills to help author and edit public communications like The Towers articles, informational flyers, Web pages, Helpdesk solutions, etc. Work will entail authoring and reviewing communications content for technical accuracy and readability. We seek an enthusiastic person with a good sense of humor and a good work ethic. This position reports directly to the Assistant Director for Desktop Support Services.

Required Skills

Excellent writing and/or editing skills
Conceptual knowledge of computing topics
Ability to interpret technical information into end-user terminology

Office Assistant - CCC Office

The Office Assistant will work in the main office of the Computing & Communication Center providing general office assistance.

Responsibilities include but are not limited to:

Greeting visitors
Answering the telephone for the CCC and main WPI operator's line
Assisting WPI staff and faculty when ordering and picking up computer supplies
Other office tasks as assigned

Required Skills

Dependable with basic computer knowledge
Good communication skills
Friendly, outgoing personality

Windows Support Assistant - CCC Office

The Windows Support Assistant works with the CCC Windows Group on a variety of tasks including (but not limited to) software deployment testing, lab management, and Lab image maintenance (Ghost & ImageX), as well as interfacing with frontline support at the Helpdesk and CCC Shop. This position offers the opportunity to play a pivotal support role in a dynamic Windows client/server environment, and the chance to develop real-world on-the-job skills. The Windows Group is responsible for 13 Public Labs, several special purpose labs as well as the third level support for desktop systems throughout the campus. The Windows Group also manages the Exchange Mail system, and the ADMIN and STUDENT domains.

Required Skills

Knowledge of Windows systems (server knowledge a benefit)
Good diagnostic and troubleshooting skills
Excellent communication skills

* Paid training is mandatory. There are a few positions available to students who do not have federal work study funding. These positions are competitive and require a high level of commitment.

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Last modified: Aug 21, 2008, 20:52 EDT