Work Study Job Descriptions

Helpdesk Specialist - Helpdesk
Distribution Specialist - Helpdesk
IT Communications assistant (Writer/Editor) - Helpdesk
Office Assistant - IT Office
Windows Support Assistant - IT Office
Programmer - Information Security
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Helpdesk Specialist*

Helpdesk Specialists provide phone, e-mail and in-person support for computing inquiries from the WPI community (faculty, staff, and students). They also perform extensive remote troubleshooting of issues.

Required Skills:

Experience with supported platforms and common applications (Windows 7, Vista, OS X, Microsoft Office)
Prior experience supporting computers and devices in a networked environment
Prior experience assisting friends and family with computer problems and questions
Basic networking experience (wireless setup and troubleshooting)
Basic malware removal experience
Great communication skills - both oral and written
Patience and maturity
Ability to work well as part of a team and independently
Willingness to learn and research computer solutions and WPI IT procedures

Distribution Specialist*

The Helpdesk Distribution Specialist provides in-person support for laptop and media distribution to the WPI community (faculty, staff, and students). They assist in categorizing and triaging Helpdesk requests in our call tracking system as well as provide support for the print center and information commons.

Required Skills:

Ability to work in a fast paced environment
Customer Service Oriented
Excellent communication skills
Attention to detail
Dependability
Able to work independently with minimal supervision
Basic computer skills

IT Communications assistant (Writer/Editor) - CCC Helpdesk

The CCC is seeking students with great writing skills to help author and edit public communications like The Towers articles, informational flyers, Web pages, Helpdesk solutions, etc. Work will entail authoring and reviewing communications content for technical accuracy and readability. We seek an enthusiastic person with a good sense of humor and a good work ethic. This position reports directly to the Assistant Director for Desktop Support Services.

Required Skills

Excellent writing and/or editing skills
Conceptual knowledge of computing topics
Ability to interpret technical information into end-user terminology

Office Assistant - CCC Office

The Office Assistant will work in the main office of the Computing & Communication Center providing general office assistance.

Responsibilities include but are not limited to:

Greeting visitors
Answering the telephone for the CCC and main WPI operator's line
Assisting WPI staff and faculty when ordering and picking up computer supplies
Other office tasks as assigned

Required Skills

Dependable with basic computer knowledge
Good communication skills
Friendly, outgoing personality

Windows Support Assistant - CCC Office

The Windows Support Assistant works with the CCC Windows Group on a variety of tasks including (but not limited to) software deployment testing, lab management, and Lab image maintenance (Ghost & ImageX), as well as interfacing with frontline support at the Helpdesk and CCC Shop. This position offers the opportunity to play a pivotal support role in a dynamic Windows client/server environment, and the chance to develop real-world on-the-job skills. The Windows Group is responsible for 13 Public Labs, several special purpose labs as well as the third level support for desktop systems throughout the campus. The Windows Group also manages the Exchange Mail system, and the ADMIN and STUDENT domains.

Required Skills

Knowledge of Windows systems (server knowledge a benefit)
Good diagnostic and troubleshooting skills
Excellent communication skills

Programmer - Information Security

Information Security requires a programmer for a number of projects over the course of the year. In addition, this position has some light system administration duties. Students are expected to have the following skills.

Prior programming experience in one of the following languages: Java, Perl, Python, C#
Basic experience with Linux and Windows operating system
Basic experience with networking and networking concepts
Good communication skills
Curiosity and a desire to learn, a willingness to research problems and solutions

Applicants will be asked to provide a sample of code and a resume.

* Paid training is mandatory. There are a few positions available to students who do not have federal work study funding. These positions are competitive and require a high level of commitment.

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Last modified: Aug 17, 2011, 20:51 EDT