Using Single-Line Phones

This is a summary of the basic communications features of the WPI telephone system. Some features do not apply to all telephones on campus. The SPRE code (special prefix code) is a special digit entered to access features. The SPRE code is 1 (one).

Feature	Action	Procedure
Call Forward	To Activate	Lift handset, dial #, 1, hear regular dial tone, dial number where calls are to be forwarded, hang up.
Call Forward	To Cancel	Lift handset, dial #, 1, hear regular dial tone, hang up.
Call Pickup	To Respond	Lift handset, dial SPRE code 1 plus 3, answer call.
Call Transfer*	To Activate	Switchhook flash or press LINK button, hear special dial tone, dial number, announce caller in privacy, hang up.
3-Way Conference*	To Activate	Switchhook flash or press LINK button, hear special dial tone, dial number, announce conference, switchhook flash or press LINK button to connect all callers, hangup when conference is completed.
Consultation Hold	To Activate	Hear special dial tone, dial number, consult privately, allow consulted party to hang up, you are reconnected to your original call.
Permanent Hold	To Activate	Switchhook flash or press LINK button, hear special dial tone, dial #, 4, hang up. (Your call is now on hold; if you hang up, your phone rings intermittently to remind you; if you do not hang up, there is no ring.)
Permanent Hold	To Return	Lift handset. (If you did not hang up, switchhook flash or press LINK button.)
Ring Again	To Activate	Switchhook flash or press LINK button, hear special dial tone, dial SPRE code 1 plus 1, hear regular dial tone, hang up.
	To Respond	Hear short bursts of ringing, lift handset, (number is automatically dialed).
	To Cancel	Lift handset, dial SPRE code 1 plus 2, hear regular dial tone, hang up.
Speed Call *	To Program (Controller Only)	Lift handset, dial #, 2, hear regular dial tone, dial 1-, 2-, or 3-digit Speed Call access code, dial number to be stored, hang up.
	To Change (Controller Only)	Lift handset, dial #, 2, hear regular dial tone, dial 1-, 2-, or 3-digit Speed Call access code, dial new number to be stored, hang up.
	To Erase (Controller Only)	Lift handset, dial #, 2, hear regular dial tone, dial 1-, 2-, or 3-digit Speed Call access code, press * (number is automatically erased), hang up.
Stored Number Redial	To Program Before a Call and To Use	Lift handset, hear dial tone, dial SPRE code 1 plus 78, dial number to be stored, hang up. To use, lift handset, hear dial tone, dial SPRE code 1 plus 79, listen for ringback tone.
Stored Number Redial	To Program During Active Call and To Use	Switchhook flash or press LINK button, hear special dial tone, dial SPRE code 1 plus 78, hang up. To use, lift handset, hear dial tone, dial SPRE code 1 plus 79, listen for ringback tone.
Last Number Redial	To Use	Lift handset, hear dial tone, dial SPRE code 1 plus 89 (number is automatically dialed).
Camp-On	To Respond	Hear one quick beep during conversation, to receive new call, hang up, wait for phone to ring, answer call.
Voice Mail *	To Respond	Lift handset, hear Message Waiting dial tone, dial 5900 (voice mail), follow instructions to receive message.
*Malicious Call Trace +**	To Use During Active Call	Switchhook depress, hear special dial tone (call is placed on hold), dial SPRE code 1 plus 83 (you are connected back to call), hang up, immediately dial campus police at x5555. (Only calls placed from within the WPI telephone network can be traced.)

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Last modified: Jan 12, 2005, 16:50 EST