Customer Service Center
Welcome!
Main contact number: 508-831-5131
The Customer Service Center is the heart of the WPI Facilities Organization. We are here to make your facilities repair and replacement requests as simple as possible. We are located at 27 Hackfeld Road, and we can be reached during the following hours.
Emergency Repair Requests
Emergencies may be communicated to the Service Center staff at 508-831-5500 or 508-831-5131 during normal business hours. The service staff will create an emergency work request in response to an unanticipated facility condition that the originator perceives to be causing damage to persons, property, equipment, or the environment, or in response to an unanticipated facility condition that is impeding academic programming, delivery of educational services, or workforce productivity. During non-business hours (between 5 pm and 7 am Monday through Friday and on weekends) please contact Campus Police at 508-831-5555 or 508-831-5433.
Work orders for emergencies will be entered by the Service staff. Emergency work requests should be made over the telephone - they should not be put into the online work order system and should not be communicated via email.
Routine Repair Requests
We request that you use the work order system to submit requests for the repair or replacement of defective or worn parts of the institution's facilities, such as lights, restroom fixtures, walls, floors, heating, air conditioning systems, windows, etc. All work requests should be submitted through Maximo unless there is a facilities emergency. For all non-emergency requests, log in to Maximo.
We've instituted a new procedure that we believe will assist you: When the Facilities repairman receives the work order, s/he will investigate the problem and report back to the requestor concerning its status. If the requestor is not available, a door hanger will be left with status information.
Accessing Maximo
Your Windows username and password will allow you to access the Maximo Work Order System. Please click on https://max.wpi.edu:7002/maximo/ui/login to log on to work orders. If you need assistance, please contact us at 508-831-5500.
Please provide as much detail as possible. The more specific the information, the quicker we will be able to address this issue.
The Facilities Department values your feedback on any facilities, service, project or work related matter. If you have any questions or comments, please send an email to facilities@wpi.edu, or complete the feedback form, which will be forwarded to us.
Maintained by webmaster@wpi.eduLast modified: July 20, 2009 13:34:56