Communicating Effectively
WPI Department of Corporate and Professional Education One-Day Workshop
Being able to communicate effectively is an essential competency for individuals at all levels of an organization. We need to know when, why, how and to whom we should be communicating. We need to both understand and to be understood. Whether you are speaking to one person, participating in a team meeting, or leading a project team--you need to hear what others are saying and you need to present your own ideas clearly and succinctly. In this workshop you will practice and critique yourself in a variety of communication situations. You will practice one-on-one communication situations, participate in team/small group situations, and identify best strategies for delivering departmental and/or organization-wide messages. You will also leave the workshop with a clearer understanding of how to make your point in a meeting and how to actively listen and respond to those with whom you work. The focus of the workshop is on understanding the necessity and the power of effective communication and on giving participants the opportunity to hone their skills as successful communicators.
Topics
- Basic Communication Skills: Actively listening to and understanding the message. Presenting clear and consistent messages. Understanding both verbal and nonverbal components for effectively giving and receiving messages.
- Communicating in Various Situations: One-on-one situations—being available, sharing ideas, being responsive. Small group sessions and meetings—managing the process, soliciting input, providing information, clarifying follow-up procedures. Asking questions to clarify and move the discussion forward. Answering questions clearly and directly. Handling conflict-clarifying issues and working through differences.
- Contributing to a Positive Communication Environment: Getting your message out and being heard. Understanding first, and then being understood. Facilitating and organizational communication process
You Will Learn
- Active Listening Strategies
- Speaking up at Meetings
- Presenting Your Ideas Clearly and Concisely
- Asking and Answering Questions
- Facilitating and Focusing Team Discussions
- Maintaining a positive communication environment
Who Should Attend
All professionals who wish to improve their communication skills. Enrollment is limited to 15.
About the Workshop Instructor
Sandy Nickel is the President of Nashoba Associates, Inc. She has worked with a wide array of industries including manufacturing, high technology, education, financial services, mass media and telecommunications.
Sandy has over 20 years of consulting experience in the areas of communication, teambuilding, leadership and experiential learning. Currently her work is focusing on helping organizations in such areas as team development, facilitation, coaching, leadership skills development, change management, supervisory training and executive coaching.
Sandy has a doctorate in Communication Studies and has been on the faculty and/or an administrator at the University of Iowa, the University of Missouri, Sloan School of Management at MIT, Boston University and Northeastern University. In addition to her consulting and training work in the business sector, she also offers workshops for Boston University, The Kennedy School of Government at Harvard University, The University of Connecticut and Worcester Polytechnic Institute.
To sign up for the Communicating Effectively Workshop click on Worshop Calendar.
Maintained by webmaster@wpi.eduLast modified: June 13, 2007 14:06:50