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Value Stream Process Mapping

WPI Department of Corporate and Professional Education One-Day Workshop

NEW! – In a typical process, value is produced less than 5% of the time. Value Stream Process Mapping is a powerful tool to help you identify the 95% waste that costs your company money, frustrates you and your co-workers, and often leads to customer loss.

Value stream process mapping can be used in any type of process to drive improvements. Through lectures, discussions, case studies and team-based workshops, you will learn the techniques of value stream process mapping. This one-day power-packed workshop will provide you with the skills and expertise to return to your company and successfully map your processes. This workshop will remove the mystery of mapping by addressing the subject from multiple angles.

By the end of this intensive workshop, you will have the skills to use this powerful process improvement tool to reduce waste and cycle times, improve quality and increase customer satisfaction.

Topics

• Defining Value in a Process: How to identify non-value added steps in a process. The difference between "current necessary steps" and value. How to increase the value added time in a process.
• Quantifying Cycle Time in a Process: Responding to your customer's need for quicker response times. How to create a baseline of current response times. Streamlining methods. How to measure and understand improvements in cycle times.
• Understanding the Importance and Impact of White Space: What it is and how to capture this critical element in your process map. The difference between a process map and a flow chart. How not addressing white space can be the major cause of delays in process improvement.
• Different Approaches to Creating a Value Stream Process Map: Determining which type of map to create based on identified "purpose." Using the right map as a tool for each situation.
• Properly Defining the Scope of the Process: Understanding how the two most common mistakes: taking on too large a scope and allowing scope creep to take place – will have an extremely detrimental effect on any process change. How to appropriately use "the chunking method" to increase your company's rate of improvement.
• Proven Approaches to Creating a Useable Map: Selecting the right team to create your process map. How to use mapping to turn a meeting into a productive use of time.
• Identifying Time Delays: How to identify and remove delays to speed up process improvements. Techniques for capturing time delays on a process map.
• Exposing the Hidden Process: Using iterations to expose the real process. The importance of patience to improve process understanding.
• The Role of the Process Owner: A vital role that takes the process from its current state to its new state – and keeps it there! The missing link for process stability.
• Transitioning From the Current State to the Desired State: Learning the different transition strategies to ensure success.
• Key Requirements to Maintain Your Gains: The tools and techniques the Process Owner needs to stay on the right path.

Who Should Attend

Executives, managers, team members, leaders and facilitators and others interested and involved in process and quality improvement. This workshop is most beneficial when a team from your organization attends together.

About the Instructor

Paul Hine is president of ProfitLink Inc., a customer-focused consulting firm that helps companies to develop and implement change initiatives. He has worked extensively with manufacturing, retail, distribution and service organization. He earned his bachelor's and master's degrees in business from the University of Connecticut and is co-author of The World of Negotiations—Never Being a Loser.

Note: To get the most out of this workshop, please come prepared! Bring a process from your workplace that can be used in a team exercise to develop a map – you may solve one of your problems during the workshop!

Need more information? Call +1-508-831-5517 or Fax +1-508-831-5694

To sign up for the Value Stream Process Mapping Workshop click on the Workshop Calendar.

Maintained by webmaster@wpi.edu
Last modified: January 29, 2009 14:18:31