Facilities Outages & Alerts

Equipment Recommendations for Partial Campus Electrical Shutdown this Saturday - ACTION NEEDED (8 August 2014)
Library Catalog Voyager System Downtime (9 June 2009)
Office Equipment Shutdown (Recommendation) (3 July 2008)
New Windows Vista Lab Computers and Vista Deployment Plans (26 March 2008)
Forced password change on Windows Domain accounts. (28 February 2006)
Office equipment shutdown during the Holiday break (21 December 2005)
Network Outage in Gordon Library (6 May 2005)
ADP Lab Closed for Renovations (28 May 2004)
Gordon Library Closed (6 April 2004)
Library Catalog (Voyager System) Downtime (6 June 2002)

Equipment Recommendations for Partial Campus Electrical Shutdown this Saturday - ACTION NEEDED
Posted 8 August 2014 by CCC Helpdesk
When? Saturday, August 9, 2014 beginning at 7:00 a.m. EDT
How long? Approximately 8 to 10 hours (ending by 5:00 p.m. EDT)
Why? The Office of Facilities is addressing issues with high voltage distribution equipment with east and west electrical sub-stations
Groups Affected Faculty, Staff, and Students
Impact All electrical power will be shut off to several buildings (see details) which will be closed to the public for the duration of the shutdown.
All other buildings will operate normally and will not be affected. The computer room in Fuller Labs will remain powered so no computer related services will be impacted.
Questions See details for ITS equipment recommendations and computer lab referral.
Contact the Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu

Details
The Office of Facilities is addressing issues with electrical sub-stations high voltage distribution equipment this weekend. On Saturday, August 7 beginning at 7:00 a.m., all electrical power will be shut off to the buildings listed below. The buildings will be closed to the public during the shutdown which should take approximately 8 to 10 hours (ending by 5:00 p.m.).

• Harrington Auditorium
• Olin Hall
• Salisbury Labs
• Kaven Hall
• Gordon Library
• Atwater Kent Labs
• Fuller Labs

All other buildings will operate normally and will not be affected. The computer room in Fuller Labs will remain powered so no computer related services will be impacted.

ITS Recommendations:

* Please shutdown or unplug office equipment (computers, printers, copiers, etc.).
* We recommend using a surge protector wherever possible. In the absence of a surge protector, the equipment should be unplugged from the power source.
* lease note, remote desktop will not be available to powered-off computers.
* he large computer lab in HL 230 is available for use for those in search of a computer lab.

Please contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu) with any questions or concerns regarding this process.

Thank you for your patience and cooperation as we work to improve the systems we support.

Library Catalog Voyager System Downtime
Posted 9 June 2009 by Don Richardson
When? Wednesday, June 10, 2009, 7 A.M.
How long? 1 hour
Why? Library staff will install a Voyager system patch
Groups Affected All library catalog users
Impact During the downtime the library catalog and related services such as requests and user account information will not be available.
Questions Contact the Library by calling x6161 or
e-mail library-answers@wpi.edu

Details
The Gordon Library's Voyager system will be off line for a short time starting at around 7 A.M. on Wednesday June 10, 2009 so that library staff can install a Voyager system patch. During the downtime the library catalog and related services such as requests and user account information will not be available. Other library resources, including electronic journals and books and databases, will remain available. We expect that the Voyager system will be back online by 8 A.M.

Office Equipment Shutdown (Recommendation)
Posted 3 July 2008 by CCC Helpdesk
When? Today - July 3, 2008
How long? Over the Holiday weekend
Why? The CCC Helpdesk recommends that Office equipment (computers, printers, copiers, etc.) be shut down over the holiday weekend to protect against potential power surges. A surge protector should be in place. In the absence of a surge protector, the equipment should be unplugged from the power source.
Groups Affected Faculty and Staff
Impact Taking the necessary precautions will prevent possible damage to expensive equipment and will result in cost savings to WPI (from decreased power utilization).
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Summer storms and increased power utilization can lead to power outages and brown outs. These can lead to power surges when full power is restored. Power surges can damage sensitive electrical equipment like computers, printers, copiers, scanners, etc.

To protect against potential surges, the CCC recommends that all unnecessary electrical equipment be powered off over the holiday weekend.

If the equipment is protected by a surge protection device then no further action is required. In the absence of a surge protection device, the equipment should be unplugged from the power source.

The added benefit to shutting down devices that will go unused over the long weekend is that WPI will see cost savings with regard to its electrical power utilization.

Thank you and enjoy your long weekend!

New Windows Vista Lab Computers and Vista Deployment Plans
Posted 26 March 2008 by CCC Helpdesk
When? Immediately
How long? Indefinitely
Why? The CCC is preparing to deploy Microsoft Windows Vista to the CCC Managed labs, E-Classroom instructor workstations and new computer deployments. In preparation, the system administrators have made 6 Computers in Fuller Labs 222 and 7 Computers in Fuller Labs B16 available with Windows Vista for the WPI community to use for testing purposes.
Groups Affected WPI Faculty, Staff and Students
Impact New Operating System on Lab Computers
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
The CCC plans to deploy Microsoft Windows Vista to the CCC Managed Labs, E-Classroom instructor workstations and new computers beginning this summer. In preparation, the system administrators have configured 6 computers in Fuller Labs 222 and 7 computers in Fuller Labs B16 with Windows Vista for the WPI community to use for testing purposes.

These computers are open for use to faculty, staff and students to experience the new operating system with WPI supported software before A-Term 2008. If you have a specific question regarding the Windows Vista lab deployment schedule, please contact the Helpdesk.

The CCC has been actively testing most academic software titles; if you would like to test a certain application on these new systems, please submit a request to the Helpdesk.

Beginning in May, new computers for faculty and staff computers will be deployed with Windows Vista. As with past releases of the Windows operating system, we do not plan to upgrade existing Windows XP systems to Windows Vista. If a system in the course of maintenance requires a reinstallation of all software, we will evaluate the possibility of upgrading the system to Windows Vista at that time.

To learn about using Windows Vista contact Deb Dexter at extension 5197 or send email to debra@wpi.edu. The ATC is currently piloting Microsoft’s e-learning training solution which includes courses on Windows Vista as well as Office 2007, SharePoint, and more. These online courses offer a visually engaging, guided learning experience with interactive features, including user-selected learning style, assessments, simulations, hands-on labs for practice, audio, and multimedia.


Forced password change on Windows Domain accounts.
Posted 28 February 2006 by Network Operations
When? Required Windows password changes for Faculty and Staff will start on Wednesday, March 1, 2006 and follow the schedule below.
How long? All current Faculty and Staff Windows Login passwords will expire according to the schedule below. During that time Faculty and Staff will be required to change their current password.
Why? Due to a recently discovered security flaw in the current Windows password scheme, Network Operations and Security will require all Faculty and Staff to change their current Windows password. We realize the inconvenience this will cause many of you during this time; however the Division of Information Technology and the Office of the Provost have agreed the security flaw is a significant threat and believe it is in the best interest of the University to protect our people and our data.
Groups Affected All WPI Faculty and Staff.
Impact Faculty and Staff Windows login passwords will need to be changed
Questions Faculty and Staff experiencing difficulties changing their passwords may call helpdesk at X5888. Security and technical questions can be forwarded to Network Operations and Security by calling X6666 or via email netops@wpi.edu.

Details
Due to a recently discovered security flaw in the current Windows password scheme, Network Operations and Security will require all Faculty and Staff to change their current Windows password. We realize the inconvenience this will cause many of you during this time; however the Division of Information Technology and the Office of the Provost have agreed the security flaw is a significant threat and believe it is in the best interest of the University to protect our people and our data.

New Windows passwords will require the following:

Must be at least 8 characters long
Must not exceed 30 characters
Can not start with a number
Must contain at least one upper case letter (A-Z)
Must contain at least one lower case letter (a-z)
Must contain at least one number (0-9) – but not as the first character in the password
Can contain special characters/punctuation - however only the ‘_’ (underscore) character is recommended if you use the Banner Web Client

Faculty and Staff password will expire and be required to change according to the following schedule:

Faculty and Staff with the last names beginning in A-D will be required to change their Windows passwords on next login Wednesday, March 1, 2006 after 7:00 am
Faculty and Staff with the last names beginning in E-L will be required to change their Windows passwords on next login Thursday, March 2, 2006 after 7:00 am
Faculty and Staff with the last names beginning in M-R will be required to change their Windows passwords on next login Friday, March 3, 2006 after 7:00 am
Faculty and Staff with the last names beginning in S-Z will be required to change their Windows passwords on next login Monday, March 6, 2006 after 7:00 am
If faculty or staff are away during these time periods they will be required to change their password on their next login.

During this time Helpdesk will be available to help any faculty and staff with difficulties changing their passwords by calling x5888.

Groups Affected: All WPI Faculty and Staff.



Office equipment shutdown during the Holiday break
Posted 21 December 2005 by CCC Helpdesk
When? Friday, December 23, 2005 - Tuesday, January 3, 2006
How long? During the Holiday Break
Why? The Helpdesk recommends that office equipment (computers, printers, copiers, etc.) not in use over the holiday break be shut down to protect against potential power surges.
Groups Affected Faculty and Staff
Impact Taking the necessary precautions will prevent possible damage to expensive equipment and will result in cost savings to WPI in the form of decreased power utilization.
Questions Contact the Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu

Details
Wintry weather can lead to power outages that can result in power surges. Power surges can damage sensitive electrical equipment like computers, printers, copiers, scanners, etc.

The Helpdesk recommends that all unnecessary electrical equipment be powered off over the holiday break to protect against potential surges. The added benefit to shutting down devices that will go unused over the break is that WPI will see cost savings with regard to its electrical power utilization. Thank you for your attention to this matter.

Happy Holidays to all!

Network Outage in Gordon Library
Posted 6 May 2005 by Don Richardson
When? Thursday May 12, 2005
How long? Starting at 5 P.M. for the rest of the evening
Why? Network Operations will rewire the library network closet.
Groups Affected All
Impact During this time there will be no access to the campus network or the Internet from computers in Gordon Library. This means that the library catalog, databases, electronic journals, and any other online resource, including the web, email, and printing, will not be available from computers within the library building. All library resources will remain accessible, however, from outside of the library.
Questions Contact Gordon Library by calling x6700 or
e-mail library-questions@wpi.edu

Details
On Thursday May 12, 2005 at 5 P.M. the network in the Gordon Library will be taken off line while Network Operations rewires the library network closet. The work is expected to continue throughout the evening. The rewiring will allow the library to make available many more network drops throughout the building.

During this time there will be no access to the campus network or the Internet from computers in Gordon Library. This means that the library catalog, databases, electronic journals, and any other online resource, including the web, email, and printing, will not be available from computers within the library building. All library resources will remain accessible, however, from outside of the library.

Gordon Library will be open its regular hours until 10 P.M. on Thursday May 12th for anyone who wishes to read or study.

Thank you.

Don Richardson
Assistant Director, Library Systems
Worcester Polytechnic Institute
drichard@wpi.edu
508-831-6161
http://www.wpi.edu/+library


ADP Lab Closed for Renovations
Posted 28 May 2004 by CCC Helpdesk
When? Friday, June 4, 2004 - Friday, June 25, 2004
How long? 3 Weeks
Why? Renovations
Groups Affected ADP Lab Users
Impact The ADP Lab (Fuller Labs B16) will be closed for renovations from Friday, June 4, 2004 - Friday, June 25, 2004.
Questions Contact the Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu

Details
The ADP Lab (Fuller Labs B16) will be closed for renovations from Friday, June 4, 2004 - Friday, June 25, 2004.

During this time period, the CCC Lab (Fuller Labs 222), will remain open. For a complete list of alternate public computer labs, please visit the following URL:

http://www.wpi.edu/Academics/CCC/Labs/labs.html

Thank you for your patience and understanding.

Gordon Library Closed
Posted 6 April 2004 by Don Richardson
When? Saturday, April 10, 2004
How long? All Day
Why? The library will be without power. This is a scheduled power outage to accommodate utility work being done on campus.
Groups Affected Students, faculty, staff, visitors
Impact There will be no access to the Gordon Library building. Books may be returned at the book drop located outside the library. Resources accessible via the library Web pages are unaffected.
Questions Contact the library by calling ext. 5410 or 6700 or e-mail library-questions@wpi.edu

Details
The library will be closed all day on Saturday April 10, 2004 to accommodate utility work being done on campus. The library will re-open Sunday April 11, 2004 at 12 noon. Access to library resources via the Web will be unaffected. We apologize for the inconvenience.





Library Catalog (Voyager System) Downtime
Posted 6 June 2002 by Don Richardson
When? Sunday June 9, 2002, sometime between 9 A.M. and 12 Noon
How long? Not certain, but it shouldn't be the entire 3 hours
Why? CCC Computer Room Reorganization, previously announced on June 5th
Groups Affected Everyone
Impact No access to the Library Catalog, Your Account (Patron Information), or Worcester Area Union List of Serials.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
The library's Voyager System will be shut down briefly to accommodate the reorganization of the Computer Room in Fuller. While Voyager is down, links to the Library Catalog, Electronic Journals, Your Account, and Worcester Area Union List of Serials will not work, nor will library request forms that access Voyager: course reserve, hold, and suggested purchase. Access to the library's Databases and Indexes should be unaffected. The Serials Solutions link on the library home page will provide access to electronic journals.

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Last modified: Feb 25, 2005, 16:41 EST
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