Networking Announcements & Updates

IT News: Card Access System - Sporadic Failures Resolved - Mar. 10, 2014 (10 March 2014)
NetReg Unavailable Due to Planned Upgrade – 11/26/2012 9am through 1pm (15 November 2012)
2011-12 Wireless Certificate Expires Sept 28; Where to Download 2012-13 Certificate (10 September 2012)
Wireless Server Certificate Authority Update– June 4, 2012 (5 June 2012)
Wireless Access Point 2012 Replacement Schedule (10 February 2012)
Enhancements to the WPI Wireless Network! Upgrades now in Progress. (10 February 2012)
Required Server Maintenance – 12/20/2011 & 12/21/2011 - 9:00 PM – Midnight (EST) (16 December 2011)
2010 – 2011 Wireless Certificate Expiration (30 September 2011)
Required Network Maintenance - March 7, 2011 10:00 PM – 1:00 AM (EST) (1 March 2011)
Virtual Private Network (VPN) Migration scheduled for January 10, 2011 at 10 AM (EST) (21 December 2010)
Wireless Access in Residence Halls (23 August 2009)
WPI Wireless 2006-2007 Certificate Expiration (29 August 2007)
Wireless Setup Clinic (Campus Center Odeum A & B) (29 August 2007)
The wireless security certificate enabling laptops and portable devices to connect to the WPI wireless network will expire on September 30, 2006 at 12:00 PM (Noon). If the computer that houses the wireless device is connected to the ADMIN domain the wireless certificate will automatically be updated and no action on your part will be required. If you attended this year’s wireless clinic or recently setup wireless (after August 1, 2006) you have the current certificate and no action will be needed. (27 September 2006)
Wireless Activations, Setup and Help Sessions (4 September 2005)
Network and phone access in student residence halls, apartments and houses will be unavailable (5 May 2005)
Microsoft networking block lifted from VPN (8 October 2003)
Reminder: Termination of Services: AppleTalk routing (31 July 2003)
Reminder: SMTP Outbound E-mail Restrictions (31 July 2003)
Waltham/Southboro Campuses (1 July 2003)
SMTP Outbound E-mail Restrictions (19 June 2003)
Termination of Services: AppleTalk routing (29 May 2003)
Network Downtime (15 April 2002)
WPI Wireless Network Outage (5 November 2001)

IT News: Card Access System - Sporadic Failures Resolved - Mar. 10, 2014
Posted 10 March 2014 by CCC Helpdesk
When? 12:30 PM on 10, March, 2014
How long? Began at 5:00 AM and resolved by 12:30 PM on 10, March, 2014
Why? Card Access Server Software Failure
Groups Affected Faculty, Staff, and Students using the Card Access System
Impact Academic buildings experienced sporadic card access issues. Card holders may not have been granted access to doors.
There was no impact on Residential Card Access Systems.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
At approximately 5:00 AM on March 10, 2014 the WPI Card Access Server began to have issues polling card access panels located in WPI academic buildings. This resulted in some card holders not being granted access to card access doors in academic buildings. WPI and LENEL, the vendor for the software that powers the card access system, worked together to resolve the issue. During this time academic buildings experienced sporadic card access issues. Residential buildings continued card access with no interruption.

Campus Police and the Helpdesk worked together to track these issues. Departmental brass keys were used by some staff as a workaround to gain entrance. Please contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu) with any questions or concerns regarding this issue.

Thank you for your patience as we worked to resolve this issue.

WPI IT Helpdesk
Visit the Helpdesk in Gordon Library
http://www.wpi.edu/+helpdesk | helpdesk@wpi.edu
508.831.5888 | Ext. 5888


NetReg Unavailable Due to Planned Upgrade – 11/26/2012 9am through 1pm
Posted 15 November 2012 by CCC Helpdesk
When? Starting at 9 am (EST) on Monday, November 26, 2012
How long? Approximately 4 hours
Why? To upgrade the server hosting the network registration application, NetReg, to newer, faster hardware.
Groups Affected Faculty, Staff, and Students who use NetReg
Impact Unable to access NetReg to add, modify, or delete any network registrations. Devices currently registered on WPI’s network will be unaffected. There will be no interruption in network service.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
The expected downtime of the network registration service, NetReg, is approximately 4 hours and will begin Monday, November 26, 2012 at 9:00 am. NetReg services should be restored by approximately 1:00 pm.

During the upgrade, faculty, staff, and students will be unable to access NetReg to add, modify, or delete any network registrations. Devices currently registered on WPI’s network will be unaffected. There will be no interruption in network service.

Please alert WPI Information Technology about any major conflicts caused by this planned maintenance by contacting the Helpdesk prior to noontime on Friday, November 16.

Thank you for your patience and cooperation as we work to improve the systems we support.

WPI Helpdesk
Visit the Helpdesk in Gordon Library
http://www.wpi.edu/+helpdesk | helpdesk@wpi.edu
508.831.5888 | Ext. 5888


2011-12 Wireless Certificate Expires Sept 28; Where to Download 2012-13 Certificate
Posted 10 September 2012 by CCC Helpdesk
When? Friday, September 28, 2012 at 4:00 PM ET
How long? Permanent
Why? The wireless certificate is replaced on a yearly basis to safeguard the integrity and security of the WPI network.
Groups Affected Faculty, Staff, and Students
Impact Attempts to use last year’s wireless certificate to authenticate to the WPI wireless network after the scheduled expiration will fail (see details).
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
The 2011-2012 wireless security certificate enabling laptops and portable devices to connect to the WPI wireless network will expire on Friday, September 28 at 4:00 PM EDT. In order to continue to authenticate, obtain the new certificate for the 2012-2013 academic year prior to the expiration date from the link below.

Computers on the domain have been automatically updated, and no further action is required. This includes most faculty and staff computers.

Computers and other wireless devices which had the wireless certificate installed or updated after
June 1, 2012 should have the latest certificates installed and require no further action.

For computers not on the domain, the 2012-2013 certificate may be downloaded by following these instructions:
1. Navigate to: http://www.wpi.edu/+netops/Wireless/
2. In the left menu, click the Certificate Files link
3. Login and follow the directions specific to your operating system or device

Please contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu) with any questions or concerns regarding this process.

Thank you for your patience and cooperation as we work to improve the systems we support.


Wireless Server Certificate Authority Update– June 4, 2012
Posted 5 June 2012 by CCC Helpdesk
When? Monday June 4th, 2012 at 10am EST
How long? Ongoing
Why? In order to update the server-side wireless network certificate authority (CA)
Groups Affected Faculty, Staff, and Students using Blackberry and Android wireless devices on the WPI network
Impact Devices which are only capable of trusting a single certificate authority, such as Blackberry and Android, may need to update their device configuration.
Windows, Mac, iOS, and Linux devices should not be impacted.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
The new wireless server-side certificate authority (CA) wasupdated on Monday, June 4, 2012 at 10am EST.

Windows, Mac, iOS, and Linux devices properly configured to trust both the past CA and the new CA should continue to obtain wireless access with no action necessary.
Devices which are only capable of trusting a single certificate, such as Blackberry and Android, may need to update their device configuration to add the new certificate to the trusted list. For devices not automatically configured to use the new CA, it may be downloaded by following these instructions:

    1. Navigate to: http://www.wpi.edu/+netops/Wireless/
    2. In the left menu, click the Certificate Files link
    3. Login then locate and follow the CA Certificate File directions specific to your operating system or device

Questions: Contact the Helpdesk by calling (508)831-5888 or e-mail helpdesk@wpi.edu


Wireless Access Point 2012 Replacement Schedule
Posted 10 February 2012 by CCC Helpdesk
When? Replacement of WPI’s wireless access points began during January, 2012 and will be ongoing through the next several months.
How long? All replacements are expected to be completed by the end of D-term.
Why? Replacement of the wireless access points is necessary to meet the increasing demands on WPI’s wireless network and improve the wireless networking experience.
Groups Affected All faculty, staff, and students who make use of WPI’s wireless network
Impact Wireless access points are being replaced one at a time, building-by-building. Completed buildings, and those in process can be viewed in “Details” below.
Questions Contact the Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu, or contact Information Security & Networking by calling x6666 or email netops@wpi.edu.

Details
Replacements will progress as quickly as possible. Completion time will vary by building. Normally each building takes 1-4 days to complete. The entire process will take several months to complete.

Brief periods of wireless network instability should be expected while individual access points are being swapped out. For assistance with your wireless connectivity in a completed building view IT News: Enhancements to the WPI Wireless Network! Upgrades now in Progress.


Completed Buildings:
Campus Center
Daniels Hall
Goddard Hall
Gordon Library
Higgins Lab
Morgan Hall
Press Box
157 West
20 Schussler
20 Trowbridge
Bartlett Center
Salisbury Labs
Boynton Hall
Stratton Hall
AXP
PSK
PSK
60 Prescott
Riley Hall
Stoddard A, B, C
Fuller Labs
Project Center
Atwater-Kent
Washburn Labs
Higgins House
Olin Hall
Alumni Gym
Harrington Auditorium

Thank you for your understanding and cooperation as we work to replace this critical equipment.


Enhancements to the WPI Wireless Network! Upgrades now in Progress.
Posted 10 February 2012 by CCC Helpdesk
When? Replacement of WPI’s wireless access points began during January, 2012 and will be ongoing through the next several months.
How long? All replacements are expected to be completed by the end of D-term.
Why? Replacement of the wireless access points is necessary to meet the increasing demands on WPI’s wireless network and improve the wireless networking experience.
Groups Affected All faculty, staff, and students who make use of WPI’s wireless network
Impact Wireless access points are being replaced one at a time, building-by-building. Brief periods of wireless network instability should be expected while individual access points are being swapped out.
Devices using a dated wireless card driver may have issues connecting to the new access points. Following wireless access point replacements within a building, some computers may require the installation of new drivers.
  • Symptoms may include: intermittent connectivity, or appearing to be connected to wireless but being unable to browse web sites.
  • The most up-to-date drivers can be obtained directly from the wireless card chipset manufacturer’s web site.
  • Contact the Helpdesk for assistance with the driver update process.
Questions Contact the Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu, or contact Network Operations by calling x6666 or email netops@wpi.edu.

Details
Benefits of this Upgrade
• Increased capacity – the new wireless access points can handle more simultaneous connections.
• Faster speeds – the new access points will provide a more enhanced user experience.
• Greater Range – each access point will cover a broader physical area. This should reduce the number of “dead spots” and create more overlap in between the access points.
• Legacy access points will be falling out of maintenance shortly.

Replacement Schedule
Replacements will progress as quickly as possible. Completion time will vary by building. Normally each building takes 1-4 days to complete. The entire process will take several months to complete. View a list of completed buildings and those in process at IT News: Wireless Access Points Updated.

Symptoms and Steps to Take (Faculty, Staff and Students)
Not all computers will require updates; only those with a dated wireless card driver.

  • Faculty, staff and students utilizing a wired connection, either directly in your laptop or via a docking station, in your office or residence hall may not experience any symptoms until you disconnect and switch from a wired connection to wireless, or attempt to use wireless in a recently upgraded building.

  • Symptoms may include: intermittent connectivity, or appearing to be connected to wireless but being unable to browse web sites.

  • Anyone experiencing wireless networking issues should contact the Helpdesk for assistance with upgrading your wireless card drivers.

    • Students may visit us just inside the main entrance of Gordon Library.

    • Faculty and staff may visit the Helpdesk, or contact us to schedule dispatch services to address the issue in your office.

  • Resolved by identifying your wireless card driver manufacturer and version, and then obtaining and installing the most up-to-date drivers directly from the wireless card chipset manufacturer’s web site (for example, Intel, Broadcom, Realtek, etc.) as Windows Update and laptop manufacturers are typically out of date.


Thank you for your understanding and cooperation as we work to upgrade this critical equipment.


Required Server Maintenance – 12/20/2011 & 12/21/2011 - 9:00 PM – Midnight (EST)
Posted 16 December 2011 by CCC Helpdesk
When? Tuesday, December 20 9:00 PM – Midnight (EDT) and
How long? Approximately 3 hours; the maintenance will begin at 9:00 PM and should end by Midnight. The maintenance will only continue on December 21 at the same times if needed.
Why? The systems that help to balance network server traffic (Load Balancers) must have security patches applied.
Groups Affected All faculty, staff, and students using the systems below may experience momentary service interruption during the three hour maintenance window.
Impact While minimal disruption is anticipated, faculty, staff and students using these systems may experience service interruption, and should plan their work accordingly:
• SharePoint
• OCS
• Exchange
• AppV
• CAS/Shib
Questions Contact the Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu

Details
The load balancers are getting patched the evenings of 12/20 and 12/21. There should be minimal, if any, service interruption. The start time is 9:00pm. The maintenance window will be approximately three hours.

The 12/21 date should only be needed if patching cannot be completed on 12/20.

Thank you for your understanding and cooperation as we work to ensure the security and reliability of our systems.


2010 – 2011 Wireless Certificate Expiration
Posted 30 September 2011 by CCC Helpdesk
When? September 30, 2011
How long? NA
Why? The 2010-2011 wireless security certificate enabling laptops and portable devices to connect to the WPI wireless network will expire today. The wireless certificate is replaced on a yearly basis to safeguard the integrity and security of the WPI network.
Groups Affected Faculty, Staff, and Students who connect to the WPI wireless network
Impact Attempts to use the 2010-2011 wireless certificate to authenticate to the WPI wireless network after the scheduled expiration will fail.

To avoid disruption of wireless service, install the 2011-2012 certificate files.
• Computers on the ADMIN domain have already been updated.
• Any wireless configurations setup after August 1, 2011 will have the current certificate files and no further action is needed.

For all other wireless devices, installation of the new certificate for the 2011-2012 academic year will be required.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
The 2010-2011 wireless security certificate enabling laptops and portable devices to connect to the WPI wireless network will expire TODAY, Friday, September 30th. In order to continue to authenticate, users should obtain the new certificate for the 2011-2012 academic year prior to the expiration date.

Computers on the ADMIN domain have already been automatically updated, and no further action is required. This includes most faculty and staff computers.

Computers which had the wireless certificate installed or updated after August 1, 2011 should have the latest certificates installed, and require no further action.

For computers not on the ADMIN domain, the 2011-2012 certificate may be downloaded by following these instructions:
1. Navigate to: http://www.wpi.edu/+netops/Wireless/
2. In the left menu, click the Certificate Files link
3. Login and locate and follow the directions specific to your operating system or device

Thank you for your understanding as we work to maintain the security and stability of the wireless network.

Helpdesk
Visit the Helpdesk in Gordon Library
http://www.wpi.edu/+helpdesk | helpdesk@wpi.edu
508.831.5888 | Ext. 5888


Required Network Maintenance - March 7, 2011 10:00 PM – 1:00 AM (EST)
Posted 1 March 2011 by CCC Helpdesk
When? March 7, 2011 beginning at 10:00 PM (EST)
How long? Approximately 3 hours.
The maintenance will begin at 10:00 PM and should end by 1:00 AM.
Disruption of network services should be expected during this scheduled maintenance window.
Why? Maintenance on the WPI network core router is required to replace a failing hardware component and upgrade the router software.
Groups Affected All faculty, staff, and students. All IT services dependent upon network connectivity.
Impact Periods of network instability should be expected during the maintenance window. Community members should take note of this possibility and plan their work accordingly.

All network services and any IT services dependent upon network services may be impacted including but not limited to:
• Internet access
• VPN (Virtual Private Network) access
• myWPI
• Email
• WPI Web site
• Network File Storage access
• IP Telephone connections
• Printing to network printers
Questions Contact the Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu, or contact Information Security & Networking by calling x6666 or email netops@wpi.edu.

Details
On Thursday, February 3, 2011 between 1:43 PM and 1:55 PM, one of WPI's core routers experienced a hardware failure which caused a switchover in the redundant components of the router. The result was a short interruption of network services.

On Monday, February 7, 2011 between 5:00 PM and 5:30 PM, Information Security & Networking performed network maintenance to troubleshoot the failing hardware. There was no interruption in network services during this maintenance, but the troubleshooting uncovered the failing component of the network router chassis.

On Monday, March 7, 2011 between 10:00 PM and 1:00 AM, Information Security & Networking will perform network maintenance to replace the failing chassis component and upgrade the router software. This will result in a few short interruptions in network services while redundant components switch over to backups.

Thank you for your understanding and cooperation as we work to repair this critical piece of equipment.


Virtual Private Network (VPN) Migration scheduled for January 10, 2011 at 10 AM (EST)
Posted 21 December 2010 by CCC Helpdesk
When? Monday, January 10, 2011 at 10 am
How long? Henceforth
Why? Information Security and Networking have prepared a new VPN service, Network Connect from Juniper, to replace the current Nortel VPN clients. The new service provides support for current versions of the most popular operating systems.
Groups Affected All faculty, staff, and students who use the VPN to access WPI resources from off-campus
Impact vpn.wpi.edu will point to Juniper Network Connect service
Beginning on Monday, January 10, 2011 invoking vpn.wpi.edu will point users to the new Juniper Network Connect VPN service.
  • On this date, instructions for the new Network Connect VPN service will be available.
  • WPI Community members should pay special attention to the login credential prompts as they differ from the prior login experience.
  • Java 6 (JRE 1.6.0.226 or newer) will be required when using the new service.
Nortel VPN Clients will no longer be available
  • The Nortel clients will cease to be available via vpn.wpi.edu.
  • Those requiring access to the Nortel VPN Client after January 10th should contact the Helpdesk for assistance.
  • There will be limited availability for these clients through January 21, 2011, after which they will no longer be supported.
Questions Contact the Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu, or contact Network Operations and Information Security by calling x6666 or email netops@wpi.edu

Details
Migration from the current Nortel VPN service to Juniper Network’s Network Connect VPN service will happen on January 10, 2011 at which time instructions for using the new VPN service will be available.

What Operating Systems are supported by the new VPN Service?
The new VPN will support secure access to WPI resources from off-campus on the following platforms:
• Windows XP, Windows Vista
• Windows 7 both 32-bit & 64-bit versions
• Recent versions of 32-bit Linux
• Mac OS 10.4 – 10.6
All platforms require Java 6 (JRE 1.6.0.226 or newer)

How is the Login experience different?
Login to this VPN service will use WPI Windows login credentials in the format of a WPI email address (ex. jdoe@wpi.edu).

The benefit of this change is that WPI community members will be aware of impending Windows password expirations and able to change their passwords when using the new VPN Service.

What happens to the former Nortel Clients?
Once the new service is available, it is recommended that on all Windows machines, the Nortel VPN clients be removed using the removal instructions. Mac and Linux users will not have to take any action.

For users who have a continuing need for the Nortel VPN client, the older service will be made available on a limited basis through January 21, 2011. As of January 21, 2011 these clients will no longer be supported.

Please note, however, that the existing client configurations will stop working on January 10, 2011. Anyone requiring the Nortel VPN client past that date must contact the Helpdesk for instructions on reconfiguring their client.

Thank you for your understanding and cooperation while we work to improve the services we provide.


Wireless Access in Residence Halls
Posted 23 August 2009 by CCC Helpdesk
When? Available starting on Wednesday, August 26th
How long?
Why?
Groups Affected students living in the Residence Halls
Impact Access to the wireless network will be available to students in the Residence Halls beginning on Wednesday, August 26th, 2009.

Prior to that students can connect via a wired connection in the residences.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Want Wireless?
========================================================
During the first few days of school, the high demand for network connectivity prevents Network Operations from assisting students with Wireless setups.

WPI Network Operations recommends all students register their computer's wired Ethernet port since it provides a guaranteed level of service.

After properly registering their wired Ethernet connections, students can begin the process for getting wireless connectivity by going here:
http://www.wpi.edu/Academics/CCC/Netops/Wireless/Setup/

Please Note: Wireless Access Points will be offline in the dorms until August 26th

Wireless Clinics will be offered on Sept 1st 4-6pm and Sept 10th 4-6pm for those that need further assistance. After those dates, Network Operations will accept student walk-ins that need assistance.




WPI Wireless 2006-2007 Certificate Expiration
Posted 29 August 2007 by CCC Helpdesk
When? Sunday, September 30, 2007 at 12:00 PM (Noon)
How long? Henceforth
Why? Network Operations and Security replaces the wireless certificate on a yearly basis to safeguard the integrity and security of the WPI network.
Groups Affected Faculty, Staff and returning students with wireless devices using last year's wireless certificate.
Impact Any users attempting to use the 2006-2007 certificate after Noon on 9/30/2007 to authenticate to the WPI wireless network will not be granted access.

In order to continue to authenticate, users should replace the certificate with the new certificate for the 2007-2008 academic year.

If the computer that houses the wireless device is connected to the ADMIN domain, the wireless certificate will automatically be updated and no action on your part will be required.

If you attend this year's wireless clinic or recently setup wireless (after August 1, 2007) you will have the current certificate and no further action will be needed.
Questions Contact Network Operations and Security by calling x6666 or email netops@wpi.edu OR contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
On Sept 30 2007, the Wireless User 2006-2007 certificate will expire.

In order to continue to authenticate to the WPI wireless network, users should replace the certificate with the new certificate for the 2007-2008 academic year.

The new certificate may be downloaded from:
http://www.wpi.edu/Academics/CCC/Netops/Wireless/Keys

You will be prompted to Login with your WPI username and password. Follow the directions specific to your operating system.

Machines that are on the ADMIN domain do not require this certificate and will continue to work past Sept 30. If you attend this year's wireless clinic or recently setup wireless (after August 1, 2007) you will have the current certificate and no further action will be needed.

Wireless Setup Clinic (Campus Center Odeum A & B)
Posted 29 August 2007 by CCC Helpdesk
When? Tuesday, September 4, 2007 3:00 pm - 5:30 pm
How long? 2.5 hours
Why? In order to assist laptop owners with setting up their mobile devices to use WPI's wireless network, the CCC and Network Operations and Security will be holding a wireless setup clinic.
Groups Affected Students with laptops or tablets;Undergraduate Students and Graduate students
Impact Attendees will need:
- Their WPI username and password
- their laptop or tablet with power cord
- WPA compliant wireless card (Wi/Fi Certified)
- fully patched operating system
- Current virus-protection software
- Windows users should be running Windows XP Pro with Service Pack 2, Tablet Edition with Service Pack 2, or supported Vista versions.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Students are invited to attend the Wireless Setup Clinic happening Tuesday, 9/4/2007 from 3:00pm - 5:30 pm in the Campus Center Odeum (A&B) to obtain assistance configuring their mobile device(s) to use the WPI wireless network.

Following the Wireless Setup Clinic, the wireless network will be made available to residents in the Residence Halls.

We look forward to seeing you at the Wireless Setup Clinic!

The wireless security certificate enabling laptops and portable devices to connect to the WPI wireless network will expire on September 30, 2006 at 12:00 PM (Noon). If the computer that houses the wireless device is connected to the ADMIN domain the wireless certificate will automatically be updated and no action on your part will be required. If you attended this year’s wireless clinic or recently setup wireless (after August 1, 2006) you have the current certificate and no action will be needed.
Posted 27 September 2006 by Network Operations
When? Sunday, September 30, 2006 at 12:00 PM (Noon)
How long? Indefinitely
Why? Network Operations and Security replaces the wireless certificate on a yearly basis to safeguard the integrity and security of the WPI network
Groups Affected All faculty, staff, and students with wireless devices that connect to the WPI wireless network. If the computer that houses the wireless device is connected to the ADMIN domain the wireless certificate will automatically be updated and no action on your part will be required. If you attended this years wireless clinic or recently setup wireless (after August 1, 2006) you have the current certificate and no action will be needed.
Impact Any users attempting to use this certificate to authenticate to the WPI wireless network will not be granted access. In order to continue to authenticate, users should replace the certificate with the new certificate for the 06-07 academic year.
Questions Contact Network Operations and Security by calling x6666 or email netops@wpi.edu or contact the Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu

Details
On Sept 30 2006, the Wireless User 05-06 certificate will be expiring. Any users attempting to use this certificate to authenticate to the WPI wireless network will not be granted access. In order to continue to authenticate, users should replace the certificate with the new certificate for the 06-07 academic year.

The new certificate may be downloaded from:

http://www.wpi.edu/Academics/CCC/Netops/Wireless/Keys

Login and then follow the direction specific to your operating system.

Machines that are on the ADMIN domain do not require this certificate and will continue to work past Sept 30. If you attended this years wireless clinic or recently setup wireless (after August 1, 2006) you have the current certificate and no action will be needed.



Wireless Activations, Setup and Help Sessions
Posted 4 September 2005 by Network Operations
When? Tuesday, September 6, 2005
How long? For the Academic Yeae=r
Why? Students will be able to registar and access the wireless network in the Dorms.
Groups Affected All Students
Impact Network Operations will be activating the Wireless Network in the Residence Halls on Tuesday September 6, 2005. Students will be able to register their wireless devices starting on Tuesday in NetReg and follow the directions available on the Network Operations and Security website to set up WPA or attend the wireless setup help session in the Campus Center Odeum.
Questions Contact Network Operations and Security by calling x6666 or email netops@wpi.edu or contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Network Operations will be activating the wireless network in the Residence Halls and will enable students to register wireless devices via NetReg (netreg.wpi.edu). To take advantage of the WPI wireless network, you will need a WiFi compatible wireless Ethernet card that has the ability to handle WPA with 802.1x authentication, also called Enterprise WPA. Network Operations and the CCC Helpdesk will be hosting a wireless installation session from 3:00 pm through 7:00 pm in the Campus Center Odeum on Tuesday September 6, 2005. Please bring your wireless device and AC power cord and we will help you set up your wireless device to connect to the WPI network. Setup directions are also available on the Network Operations and Security web site at http://www.wpi.edu/+netops.

Network and phone access in student residence halls, apartments and houses will be unavailable
Posted 5 May 2005 by Network Operations
When? Starting May 9, 2005 through August 12, 2005
How long? Starting May 9, 2005 through August 12, 2005
Why? Network Operations will be upgrading the network and phone infrastructure in the residence halls, apartments, and houses starting May 9, 2005 through August 12, 2005
Groups Affected Groups living in the residence halls, apartments and houses
Impact Network and phone access will be unavailable in student residence halls, apartments and houses.
Questions Contact Network Operations at x6666 or via email at netops@wpi.edu

Details
Network Operations will be upgrading the network and phone infrastructure in 16 Eldbridge, 22 Schussler, 25 Trowbridge, 26 Hackfeld, Ellsworth Apartments (all), Fuller Apartments (all), Stoddard (A, B, and C), Daniels Hall, Morgan Hall, and Founders Hall.
This upgrade will only impact network or phone operations in buildings listed.
Please email Network Operations with any questions at netops@wpi.edu


Microsoft networking block lifted from VPN
Posted 8 October 2003 by Network Operations
When? October 8, 2003
How long? Indefinatelly
Why? Reenable Microsoft newtorking services, including Outlook
Groups Affected All VPN users
Impact Microsoft Messenger, Microsoft RPC, including Outlook
Questions Contact Network Operations by calling x6063 or e-mail netops@wpi.edu

Details
In an effort to prevent the spread of recent viruses, TCP and UDP port 135 had been temporarily blocked on the WPI VPN server. As a result of this block, WPI users had not be able to use certain Microsoft applications which rely on MS-RPC/DCOM networking protocols, such as Microsoft Outlook/Exchange. Now that the virus is under control, the block is being lifted, allowing these applications to work again.

Note that the block is only being lifted on the VPN. This port has been and will continue to be blocked at the Internet gateway for all traffic that does not use the VPN.

Reminder: Termination of Services: AppleTalk routing
Posted 31 July 2003 by Network Operations
When? End of E Term, August 11, 2003
How long? Permanently
Why? AppleTalk is an obsolete networking protocol that is longer supported by networking and computer vendors.
Groups Affected Macintosh Users
Impact AppleTalk zones will no longer appear in the Chooser. Macintosh users running MacOS 9 and MacOS X will be able to use Appleshare/IP to directly connect to servers.
Questions Contact NetOps by calling x6666 or e-mail netops@wpi.edu, or contact Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu.

Details
AppleTalk is a protocol developed by Apple Computer, Inc. to provide peer-to-peer file sharing and printing between devices on the network. Support for the AppleTalk protocol has been declining over the years, and emerging network equipment and technologies no longer support it. In order to move forward with new networking technologies at WPI, we will be required to decommission AppleTalk routing, which is not supported by current and future generations of network equipment.

Apple Computer, Inc. has supported the use of TCP/IP as a standard network transport since MacOS 8.0, which was released in 1997. Additionally, Apple stopped routing AppleTalk on its corporate network in October of 1999.

WPI Network Operations will be terminating AppleTalk routing at the end of E Term, on August 11, 2003. AppleTalk zones will no longer appear in the Chooser. It will no longer be possible to browse AppleTalk file sharing and printing services located on different subnets. Access to printing and file sharing services on remote subnets will now require TCP/IP.


Reminder: SMTP Outbound E-mail Restrictions
Posted 31 July 2003 by Network Operations
When? End of E-Term, August 11, 2003
How long? Permanently
Why? Security, Virus scanning, Spam prevention
Groups Affected All
Impact All E-mail clients and servers will be required to relay all outbound SMTP
connections to smtp.wpi.edu. ADMIN/ACADEMIC Exchange/Outlook, CCC Unix Pine, and
CCC Webmail users will be unaffected, since those systems are already configured
this way.
Questions Contact the Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu, or contact
Network Operations by calling x6666 or e-mail netops@wpi.edu.

Details
Several recent security incidents have prompted Network Operations to restrict all outgoing SMTP E-mail connections (TCP port 25) to only those originated from the CCC E-mail servers in order to facilitate scanning for viruses and preventing spam. This change should not affect ADMIN and ACADEMIC Exchange/Outlook users, users of Pine via the CCC Unix systems, CCC Webmail, or POP/IMAP users already configured to use smtp.wpi.edu as the outgoing SMTP server.

Users and departments that handle their own outgoing E-mail will be required to configure their E-mail clients and servers to relay all outbound E-mail to the CCC SMTP server, smtp.wpi.edu. This will affect departmental email servers, Unix and GNU/Linux systems running sendmail or other MTAs, and POP/IMAP users who do not already use smtp.wpi.edu as the outgoing SMTP server.


Waltham/Southboro Campuses
Posted 1 July 2003 by Network Operations
When? July 2nd and 3rd
How long? 5-6 hours
Why? Network Upgrade
Groups Affected Continuing & Profession Education
Impact Any services(printers, servers, remote access, email, and general networking) coming from, going to, and within the Waltham and Southboro Campuses.
Questions Contact Netops by calling x6666 or e-mail netops@wpi.edu

Details
The Waltham and Southboro campuses will be recieving network equipment and cabling upgrades within their respective facilities. The upgrades will take 5-6 hours and will ONLY affect the network within the Waltham and Southboro campus buildings. These upgrades will not disrupt the main campus network or CCC computing services.

Waltham's upgrades will take place on July 2nd between 12-6pm
Southboro's upgrades will take place on July 3rd between 10am-4pm

SMTP Outbound E-mail Restrictions
Posted 19 June 2003 by Network Operations
When? End of E-Term, August 11, 2003
How long? Permanently
Why? Security, Virus scanning, Spam prevention
Groups Affected All
Impact All E-mail clients and servers will be required to relay all outbound SMTP connections to smtp.wpi.edu. ADMIN/ACADEMIC Exchange/Outlook, CCC Unix Pine, and CCC Webmail users will be unaffected, since those systems are already configured this way.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu, or contact Network Operations by calling x6666 or e-mail netops@wpi.edu.

Details
Several recent security incidents have prompted Network Operations to restrict all outgoing SMTP E-mail connections (TCP port 25) to only those originated from the CCC E-mail servers in order to facilitate scanning for viruses and preventing spam. This change should not affect ADMIN and ACADEMIC Exchange/Outlook users, users of Pine via the CCC Unix systems, CCC Webmail, or POP/IMAP users already configured to use smtp.wpi.edu as the outgoing SMTP server.

Users and departments that handle their own outgoing E-mail will be required to configure their E-mail clients and servers to relay all outbound E-mail to the CCC SMTP server, smtp.wpi.edu. This will affect departmental email servers, Unix and GNU/Linux systems running sendmail or other MTAs, and POP/IMAP users who do not already use smtp.wpi.edu as the outgoing SMTP server.


Termination of Services: AppleTalk routing
Posted 29 May 2003 by Network Operations
When? End of E Term, August 11, 2003
How long? Permanently
Why? AppleTalk is an obsolete networking protocol that is longer supported by networking and computer vendors.
Groups Affected Macintosh Users
Impact AppleTalk zones will no longer appear in the Chooser. Macintosh users running MacOS 9 and MacOS X will be able to use Appleshare/IP to directly connect to servers.
Questions Contact NetOps by calling x6666 or
e-mail netops@wpi.edu, or contact Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu.

Details
AppleTalk is a protocol developed by Apple Computer, Inc. to provide peer-to-peer file sharing and printing between devices on the network.
Support for the AppleTalk protocol has been declining over the years, and emerging network equipment and technologies no longer support it. In order to move forward with new networking technologies at WPI, we will be required to decommission AppleTalk routing, which is not supported by current and future generations of network equipment.

Apple Computer, Inc. has supported the use of TCP/IP as a standard network transport since MacOS 8.0, which was released in 1997.
Additionally, Apple stopped routing AppleTalk on its corporate network in October of 1999.

WPI Network Operations will be terminating AppleTalk routing at the end of E Term, on August 11, 2003. AppleTalk zones will no longer appear in the Chooser. It will no longer be possible to browse AppleTalk file sharing and printing services located on different subnets. Access to printing and file sharing services on remote subnets will now require TCP/IP.


Network Downtime
Posted 15 April 2002 by Network Operations
When? 4/15/2002 - from 5:50pm to 6:20 pm
How long? Approximately 30 minutes
Why? Equipment failure
Groups Affected
Impact Salisbury Labs, Mass Acadamy, ATO, PGD, SAE, TC, and TKE
Questions Contact Network Operations by calling x6110 or e-mail netops@wpi.edu

Details
Salisbury Labs, Mass Acadamy, ATO, PGD, SAE, TC, and TKE experienced 30 minutes of down time due to a Battery failure. The defective equipment has been replaced.


WPI Wireless Network Outage
Posted 5 November 2001 by Network Operations
When? Starting Friday, 11/2/01 at 4:30 PM
How long? Until Monday, 11/5/01 at 11:00 AM
Why? Bug in code
Groups Affected WPI Wireless Users
Impact The wireless network was unavailable in the Campus Center and Gordon Library
Questions Contact the Network Operations by calling x6146 or e-mail netops@wpi.edu

Details
On Friday afternoon, November 2, the WPI Wireless network experienced sporadic performance due to a bug in the current code. The bug fix was made available Monday morning, November 5, and the wireless network was back on line by 11:00 am.

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Last modified: Feb 25, 2005, 16:42 EST
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