Phone Outages & Alerts

Voicemail Outage (Meridian Mail) (12 June 2003)
Telephone Service Disruption (19 July 2002)
Telephone and voicemail systems (21 August 2001)
Telephone System Upgrade (17 August 2001)

Voicemail Outage (Meridian Mail)

Posted 12 June 2003 by CCC Helpdesk

When?	Starting at 5 PM, Thursday June 12, 2003
How long?	Approximately 2 hours
Why?	In order to perform a software upgrade on the Meridian voicemail system.
Groups Affected	All voicemail box users
Impact	Between approximately 5pm and 7pm, there will be no access to the voicemail system, and no new messages will be received or recorded. After successful keycode upgrades, the system will return to it's normal state, with all prior greetings and messages intact.
Questions	Contact the Telecommunications Office at ext. 5210

Details
In order to perform a software upgrade to the Meridian voicemail system it will be necessary to shut down the voicemail system starting at 5 pm. The system should be down for about 2 hours.

Between approximately 5pm and 7pm, there will be no access to the voicemail system, and no new messages will be received or recorded.

After successful keycode upgrades, the system will return to it's normal state, with all prior greetings and messages intact.

Telephone Service Disruption

Posted 19 July 2002 by Network Operations

When?	From 5:00 pm on August 2nd until 5:00 pm on August 4th
How long?	Approximately 48 hours
Why?	Replacement of underground copper phone cable
Groups Affected	Olin Hall, Goddard Hall, and Higgins House
Impact	Telephone service to these buildings will be unavailable. This includes fax machines and modems
Questions	Contact Network Operations (x6110 - netops@wpi.edu) or Helpdesk (x5888 - helpdesk@wpi.edu) with questions.

Details
WPI Network Operations will be replacing the underground copper telehone cable runs to Olin Hall, Goddard Hall and Higgins House due to water damage. This replacement is strictly for external building-to-building cabling and no internal office wiring will need to be worked on. From August 2 at 5:00 PM until August 4 at 5:00 PM telephones in these locations will not be available.

Telephone and voicemail systems

Posted 21 August 2001 by Amy L. Marr

When?	August 21, 2001
How long?	5:30pm to 6:30pm
Why?
Groups Affected	Entire campus
Impact	Between 5:30 and 6:30pm, the entire campus will be without phone service for a brief period of time. Our vendor has assured us that all will be back to normal at the end of this one hour window.
Questions	Contact the Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu

Details
As you know, we successfully migrated the phone system to new CPU cabinets over the weekend. The final step in the upgrade process is to physically remove the old cabinets and move the new equipment into place. The new configuration has different power and cabling requirements, and the system must be powered down in order to complete the rewiring.

Telephone System Upgrade

Posted 17 August 2001 by

When?	Saturday, August 18,2001 from 8:00 AM
How long?	until approximately 2:00 PM
Why?	We are upgrading the CPU, core cabinet and software components of our telephone system.
Groups Affected	Entire Campus
Impact	Telephone and voicemail systems will be unavailable.
Questions	Telecommunications by e-mail telecom@wpi.edu

Details
The entire campus will experience SPORADIC outages in phone service for about 6 hours as the new equipment replaces the old and is physically connected to the many loops (or segments) of the completed system. These outages should be of no more than 30 minutes in duration for each group of phones that will be affected. Voicemail will also be impacted for about 30 minutes sometime during this period.

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Last modified: Feb 25, 2005, 16:41 EST