Phone Announcements & Updates

Issues Receiving Phone Calls Through WPI’s Main Line - Resolved (14 February 2011)
IP Phone Services at Gateway Park and 85 Prescott Street – Restored following service disruptions (22 October 2010)

Issues Receiving Phone Calls Through WPI’s Main Line - Resolved

Posted 14 February 2011 by CCC Helpdesk

When?	The morning of February 14, 2011 at approximately 9:45 am (EST) calls to WPI’s external phone number (508)831-5000 or internal extension 5000 were not answered by the auto-attendant, only a busy signal was heard.
How long?	Approximately 19 minutes.
Why?	Unknown at this time. WPI IT is working to determine the cause.
Groups Affected	All callers to WPI's main phone number.
Impact	Incoming calls to WPI were not routed to internal phone extensions. As of this posting, the auto-attendant is functioning properly.
Questions	Contact the Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu

Details
As of 10:04 am (EST) on February 14, 2011, auto-attendant services were restored. WPI IT continues to work to determine a cause and implement a solution to prevent further issues.

We apologize for the inconvenience this unplanned service disruption has caused. We appreciate your understanding as we work to resolve these issues.

IP Phone Services at Gateway Park and 85 Prescott Street – Restored following service disruptions

Posted 22 October 2010 by CCC Helpdesk

When?	IP phone services at 85 Prescott Street were restored around 7:15 a.m. this morning following a brief service disruption of less than 15 minutes. IP phone services at Gateway Park were restored around 10:45 a.m. this morning following a service disruption that began earlier this morning.
How long?
Why?	Efforts were made to restore services in each location as soon as possible.
Groups Affected
Impact	Gateway Park and 85 Prescott Street occupants with IP phones were unable to receive calls during the service disruption. Callers trying to reach affected occupants during these disruptions would not have been connected to their party.
Questions	Contact the Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu

Details
IP Phone service to Gateway Park and 85 Prescott Street was restored as soon as possible after each service disruption was identified.

Services should be working normally at this point, but any residual problems should be reported to the Helpdesk.

We apologize for the inconvenience these disruptions may have caused.

Helpdesk
Visit the Helpdesk in Gordon Library
http://www.wpi.edu/+helpdesk | helpdesk@wpi.edu
508.831.5888 | Ext. 5888

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Last modified: Feb 25, 2005, 16:43 EST