Services & Systems Announcements & Updates

Blackboard Mobile Outage – Friday 11/14/14 at 7:00 PM ET (13 November 2014)
Extended myWPI Maintenance on Thur, Oct 23 beginning at 5:00 AM ET (16 October 2014)
Reminder – Network File Shares Moving to \\storage.wpi.edu at end of day, May 19, 2014 (19 May 2014)
FAQs regarding Network File Shares Moving to \\storage.wpi.edu on May 19, 2014 (16 May 2014)
Network File Shares Moving to \\storage.wpi.edu on May 19, 2014 (13 May 2014)
WordPress Log-in Issues Resolved - April 14, 2014 (14 April 2014)
Payment Services - RESTORED (11 March 2014)
UPDATE – Exchange Sent Mail Delay Resolved 2-25-2014 (27 February 2014)
Outgoing Mail Issues – RESOLVED (28 January 2014)
Office equipment shutdown during the Thanksgiving Break (27 November 2013)
Apple OS X Mavericks (10.9) Upgrade Support Advisory (24 October 2013)
Planned Banner Outage over weekend of August 2 - 3 (26 July 2013)
Attention Employees - Office 2013 Deployment Phases (12 April 2013)
Attention Students - Office 2013 Deployment Phases (15 March 2013)
Changes to mail filtering - may require whitelisting some e-mail addresses (21 February 2013)
Resolved - Problems with Mapping File Shares on \\admin.wpi.edu (13 December 2012)
Changes to IT Web Services Login (switching from Pubcookie to CAS) (9 November 2012)
Guidance on the Updated Blackboard Mobile Learn App (20 September 2012)
Load Balancing of bannerweb.wpi.edu began on Wednesday, August 15, 2012 (16 August 2012)
Exchange Mail Quota Increase (9 August 2012)
Retiring of SharePoint 2007 sites (7 August 2012)
Retiring JAKE (VMS Server) – July 9, 2012 9:00 AM EST (3 July 2012)
Banner Services Unavailable Due to Planned Oracle Upgrade - 2/10 at 5 pm through 2/11 at 11 am (7 February 2012)
Upgrade to Locks System (Card access/BASIS) - 12/16/ 2011 - 7:30 am (16 December 2011)
Helpdesk Closed during Thanksgiving Break - Noon Nov. 23, 2011 through 11:00 AM Nov. 27, 2011 (22 November 2011)
Get Microsoft & Adobe software from OnTheHub (12 August 2011)
Virtual Lab unavailable during Sytem Upgrade - 08/12/2011 5-7 am (4 August 2011)
EZproxy: New Off Campus Access to Library Resources (11 May 2011)
Main Computer Room Backup Power Systems Repair: Completed Successfully. All IT Services Restored. (23 October 2010)
Wireless Access in Residence Halls is Now Available (26 August 2010)
Exchange Mail Server Upgrade – 8/14/2010 10:00 PM EDT (9 August 2010)
Central Print Server (\\printers) Migration (22 January 2010)
Files stored in McTeer directories need to be moved prior to January 29, 2010 (13 January 2010)
McTeer (VMS system) to be replaced by JAKE (17 December 2009)
Recommended Update for Mac Entourage Users: Microsoft has released Entourage 2008 for Mac, Web Services Edition (17 September 2009)
SharePoint - Offline for the Evening (13 February 2009)
Brief service interruption for: Webmail, Mac Printing (via cups1.wpi.edu) and Unix Printing (via LPD) (26 January 2009)
Office equipment shutdown during the WPI Winter Break (18 December 2008)
SPAM Quarantine (26 November 2008)
Ordering Microsoft Software - planned outage (17 July 2008)
Banner Services Unavailable on 02/15/08 due to planned upgrade (8 February 2008)
Important Email List Changes (23 January 2008)
Office equipment shutdown during the WPI Winter Break (20 December 2007)
Outlook Web Access (OWA) Changes / Update to July @WPI Computer Tip (29 August 2007)
Kerberos password server upgrade (planned) (9 August 2007)
New CMS Portal (13 June 2007)
Removal of support for email references to user@acadmail.wpi.edu and user@adminmail.wpi.edu for WPI Exchange Users (25 April 2007)
WPI Helpdesk teams with Help Desk Institute (HDI) to measure customer satisfaction (10 April 2007)
New restriction installed for web forms in use on the WPI web server (www.wpi.edu) (18 January 2007)
Office equipment shutdown during the WPI Winter Break (21 December 2006)
myWPI Log in Process Changing – Log in to myWPI using Windows (ADMIN/STUDENT) password (21 December 2006)
Increase in UNIX Network File Storage quota (toaster.wpi.edu) (5 June 2006)
Movie Lab moving / Movie Lab resources unavailable during summer months (21 April 2006)
Email purporting to be from @WPI.EDU address is a forgery. (6 May 2005)
CCC Computer Labs in Fuller to discontinue 3rd shift operations (3 May 2005)
New service: SourceForge (25 March 2005)
Status update following the mail server upgrade (21 January 2005)
New Search Engine Availability (5 January 2005)
Office equipment shutdown over the Holiday break. (23 December 2004)
Upgrade of User web server (users.wpi.edu) (1 November 2004)
Dell Laptop Power Adapter Recall (15 October 2004)
Printer server retirement/migration (\\girona to \\uniprint) (15 September 2004)
ATC Laptops no longer have built-in floppy drives (14 September 2004)
Support for Windows 98 discontinued (28 May 2004)
Uniprint Printing Unavailable (5 May 2004)
Drive Mapping changes for ADMIN users (\\salsa changes to \\admin) (14 April 2004)
Reference to plaxco.com triggers SPAM marking (5 March 2004)
Change for access to admin.wpi.edu over the web (14 November 2003)
New Security Warning for ADMIN Domain users (14 November 2003)
New Research Tool, ENCompass (12 August 2003)
Changes to http://webmail.wpi.edu (8 August 2003)
Web Server Share RESTORED (21 July 2003)
PHP Upload Services Disabled (9 July 2003)
Printer Migration from server Elwood to Uniprint/Banner PC Client upgrade (3 July 2003)
PHP Services Restored on www.wpi.edu (17 June 2003)
Redirection of wpi.wpi.edu to Linux cluster (ccc.wpi.edu) (9 May 2003)
Termination of access to CCC Computer systems via Telnet, FTP and Modem (WPI Modem Bank). (29 April 2003)
jdbgmgr.exe Virus Hoax E-Mail (21 March 2003)
New ccc.wpi.edu server cluster (14 March 2003)
Disruption of Service: Banner Web Interface (28 January 2003)
4 New Chemistry References From knovel (28 January 2003)
PsycINFO: New Library Database (17 January 2003)
INSPEC database has a new home in Engineering Village (17 January 2003)
New Materials Science Databases (16 January 2003)
Problems Opening Other User's Folders in Outlook (ADMIN Exchange server) (10 December 2002)
Office Equipment Shut Down (27 November 2002)
Request for Input RE: Elwood usage (11 October 2002)
Request for feedback (10 October 2002)
Warning about e-mail Hoaxes (19 August 2002)
Samba Services Deactivation (24 July 2002)
Banner Systems Unavailable (9 July 2002)
Implementation of new automated notification process for administrative printing issues. (19 February 2002)
Banner (Administrative Systems) Shutdown (27 September 2001)
Administrative Systems Planned Outage (20 September 2001)
MatLab License Server Back up (12 September 2001)
Web Server Upgrade Delayed (21 August 2001)

Blackboard Mobile Outage – Friday 11/14/14 at 7:00 PM ET
Posted 13 November 2014 by CCC Helpdesk
When? November 14, 2014 beginning at 7:00 PM ET (4:00 PM PT) and ending at 8:30 PM ET
How long? 1.5 hours
Why? Scheduled maintenance
Groups Affected Faculty, Staff, and Students using the Blackboard Mobile Learn application
Impact During the maintenance, login access to the Blackboard Mobile Learn application will be unavailable.
Login access to the web application at https://my.wpi.edu is available.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
System maintenance is scheduled by Blackboard on their server to the Blackboard Mobile application this Friday, November 14, 2014 beginning at 7:00 PM EDT (4:00 PM PST) and ending at 8:30 PM. Login access to the Blackboard Mobile Learn application will be unavailable during the scheduled maintenance.

Login access to the web application at https://my.wpi.edu is available.

Please contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu) with any questions or concerns regarding this process.

This maintenance window has been scheduled by Blackboard. Thank you for your patience and cooperation as we work with our vendors to improve the systems we support.


Extended myWPI Maintenance on Thur, Oct 23 beginning at 5:00 AM ET
Posted 16 October 2014 by CCC Helpdesk
When? Thursday, October 23, 2014 5:00 AM ET until noon on Thursday, October 23, 2014 (12:00 PM ET)
How long? Approximately 7 hours
Why? To apply system updates supplied by the vendor (Blackboard)
Groups Affected Faculty, Staff, and Students using http://my.wpi.edu and the Learn mobile application
Impact During the maintenance/updates there will be:
• No login access for students, faculty or staff
• No access for site maintainers to create or modify content
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
System updates need to be applied to myWPI/Blackboard 9.1 prior to the start of B-term to maintain an environment supported by the vendor. We apologize for any inconvenience this planned downtime may cause and appreciate your understanding as we work to improve the systems we support.

FREQUENTLY ASKED QUESTIONS

What about A-term grades?
     Grades are due on Tuesday, October 21st at 5:00 PM. Students may check their final course grades online from the Student Web Information System at http://bannerweb.wpi.edu. Course sites remain available for 21 days after the end of a term, so students will still be able to access their A-term sites following the upgrade to review grades on individual assignments. If you need a course site to remain available for longer than 21 days after the end of A-term, send a request to myhelp@wpi.edu.

I need to request a course/organization/project-group site during the upgrade. What should I do?
     Course or Organization site requests submitted using the forms found at http://www.wpi.edu/+myWPIsite will still be processed, usually within two business days.

What will happen if I am working on a course or organization site prior to the upgrade? Will I lose my content?
     No content will be lost in any myWPI sites. You will simply lose access to your site during the maintenance. Following the maintenance window, your myWPI site access will appear exactly as it did before.

Please contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu) with any questions or concerns regarding this process.


Reminder – Network File Shares Moving to \\storage.wpi.edu at end of day, May 19, 2014
Posted 19 May 2014 by CCC Helpdesk
When? Beginning Monday, May 19, 2014 at 6:00 PM EDT
How long? Permanent
Why? Data is being moved to a new server.
Groups Affected All WPI computer account holders who currently use data stored in business or personal shares.
Impact Read-only access will be available during the backup process on \\admin.wpi.edu\fc, \\shares.wpi.edu, \\enterprise.wpi.edu, and \\filer.wpi.edu. See details for action items during the phased transition and further instructions.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
A new data storage system is being implemented. The new server, storage.wpi.edu, will unify storage practices across platforms for Windows, Macintosh, and Unix operating systems, see first notice. All business shares are moving to the new storage location. All personal file shares currently less than 10 GB will have quota increased to 10 GB. Detailed Network Share Migration instructions for accessing data on storage.wpi.edu are available online. Review the frequently asked questions notice sent on Friday for helpful information.

Action Needed before 6:00 PM, Monday, 5/19:
Business Shares: If there are files you need to use from 6:00 PM, Monday until Tuesday 7:00 AM, copy them to your computer. Files cannot be saved to \\admin.wpi.edu\fc after 6:00 PM, Monday, 5/19.

Action Needed after 7:00 AM, Tuesday, 5/20:
• Manually remap your drives to point to \\storage.wpi.edu

Your computer will retain existing mappings to the former location, but these files will be read-only. These mappings can be deleted after connecting to \\storage.wpi.edu if you choose. Be aware that links to files stored on network shares will need to be updated.

Action Needed before 4:00 AM, Wednesday, 5/21:
Personal Shares: The migration of personal shares on \\filer.wpi.edu will take approximately six hours, starting after 4:00 AM and ending at 10:00 AM on Wednesday, 5/21. During the migration, access to files is read-only.

Save: If there are files you need to use during this time, copy them to your computer. Remember to overwrite the read-only version after the migration. Any open files should be saved and closed before 4:00 AM on Wednesday, 5/21.

Restart: Rebooting your computer after 10:00 AM Wednesday, 5/21 will automatically update drive mappings and make sure all applications use the new storage path.

Please Note: Possibility of E-mail and Web server reboots after migration of files on Wednesday, 5/21

There is a possibility that e-mail and web servers will be rebooted, which may result in intermittent email and web availability. As of 10:00 AM, personal file shares will have 10 GB quota and will be available at: “My_Documents (\\storage.wpi.edu\home)”.

Please contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu) with any questions or concerns regarding this process.

Thank you for your patience and cooperation as we work to improve the systems we support.


FAQs regarding Network File Shares Moving to \\storage.wpi.edu on May 19, 2014
Posted 16 May 2014 by CCC Helpdesk
When? Beginning Monday, May 19, 2014 at 6:00 PM EDT
How long? Permanent
Why? Data is being moved to a new server.
Groups Affected All WPI computer account holders who currently use data stored in business or personal shares.
Impact Read-only access will be available during the backup process on \\admin.wpi.edu\fc, \\shares.wpi.edu, \\enterprise.wpi.edu, and \\filer.wpi.edu. See details including frequently asked questions regarding access to files during the phased transition as well as detailed instructions.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
A new data storage system is being implemented (see first notice). The new server, storage.wpi.edu, will unify storage practices across platforms for Windows, Macintosh, and Unix operating systems.

Frequently Asked Questions:
During the backup and transition process, will any other services be impacted or unavailable?
Access to Banner services (Banner Forms, Argos) will be available throughout the migration.
The scheduled “End of Day” jobs will be held until after we have confirmed that all files are up to date on the new server on Tuesday morning.

Also, Banner job submission will be temporarily unavailable during the transition from the filer server from Tuesday evening until the migration is complete on Wednesday morning.

ITS staff will notify the appropriate people each day once the transitions are complete.

Individual on-demand reports that output to \\admin\fc shares will need to be updated to use the new share location, and should not be run from Monday after 5pm until Tuesday at 7 AM.

For any questions on updating reports, please email helpdesk@wpi.edu.

When can I make changes to my files on the new system?
Files on \\storage.wpi.edu\dept will be available for editing on Tuesday, May 20 beginning at 7:00 AM. NOTE: Any changes made prior to May 20, at 7:00 AM will be overwritten by the day copy from \\admin\fc on Monday night (May 19).

Can I still view files on the old system?
Files on \\admin.wpi.edu\fc (a.k.a. \\shares.wpi.edu or \\enterprise.wpi.edu) will be available for read-only access (no editing or saving of files in this location) throughout the migration process.

Do I have to do anything if I use the o:\ drive (netapps)?
No, the mapping for netapps will be changing at a later date and will be updated by IT at that time.

Is there a chance my file could be lost?
No, the files will be available at all times.

I can’t find my files on the new system.
The share folders (fc_share_name) are now located in departmental folders on the new server. You will only see the folders you have access to. For instance, if you have a shared folder that is owned by IT, you’ll find it on \\storage.wpi.edu\dept\Information Technology. Academic Departments will be found under \Academic Affairs\Academic Departments\.

My Division/Department name is wrong/in the wrong place.
Some of the hierarchical structure of the folders may be out of date. Following the transition to the new system, we are able to work with departments to move/rename folders on an as-needed basis. Please have a designated staff member submit a request to helpdesk@wpi.edu.

Please contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu) with any questions or concerns regarding this process.

Thank you for your patience and cooperation as we work to improve the systems we support.

Network File Shares Moving to \\storage.wpi.edu on May 19, 2014
Posted 13 May 2014 by CCC Helpdesk
When? Beginning Monday, May 19, 2014 at 6:00 PM EDT
How long? Permanent
Why? Data is being moved to a new server.
Groups Affected All WPI computer account holders who currently use data stored in business or personal shares.
Impact Files on \\admin.wpi.edu\fc, \\shares.wpi.edu, \\enterprise.wpi.edu, and \\filer.wpi.edu will be unavailable for a short time while being backed up. See details for availability during phased transition and instructions.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
A new data storage system is being implemented. The new server, storage.wpi.edu, will unify storage practices across platforms for Windows, Macintosh, and Unix operating systems. It has been used by Information Technology Services and Library staff to access data for several months. Now the remaining networked business and personal file shares will be moved to the new server. All personal file shares currently less than 10 GB will have quota increased to 10 GB. Detailed Network Share Migration instructions for accessing data on storage.wpi.edu are available online.

Phase 1 - Business File Shares
Migration of Files on Monday, May 19 beginning at 6:00 PM

- Files on \\admin.wpi.edu\fc (a.k.a. \\shares.wpi.edu or \\enterprise.wpi.edu) will be unavailable for editing while being backed up and moved by ITS.
Action Needed: If there are files you need to use during this time, copy them to your computer. Files cannot be saved to \\admin.wpi.edu\fc after 6:00 PM.

Use the New System on Tuesday, May 20 beginning at 7:00 AM
- Files will be available on \\storage.wpi.edu.
- Files on \\admin.wpi.edu\fc (a.k.a. \\shares.wpi.edu or \\enterprise.wpi.edu) will be available for read-only use (no editing or saving of files in this location).
Action Needed: You will need to manually remap your drives to point to the new file storage location.
Your computer will retain existing mappings to the former location, but these files will be read-only. These mappings can be deleted after connecting to \\storage.wpi.edu if you choose. Be aware that links to files stored on network shares will need to be updated.

Phase 2 - Personal File Shares
Migration of Files on Wednesday, May 21 5:00 – 10:00 AM

Data on \\filer.wpi.edu will be unavailable while being backed up and moved by ITS. \\filer.wpi.edu will be made read-only at 5:00 AM, and the move to \\storage.wpi.edu should be complete by 10:00 AM. There is a possibility that email and web servers will be rebooted, which may result in intermittent email and web availability. As of 10:00 AM, personal file shares will have 10 GB quota and will be available at:
“My_Documents (\\storage.wpi.edu\home)”
Actions Needed:
- Save: If there are files you need to use during this time, copy them to your computer. Any open files should be saved and closed before 4:00 AM on Wednesday, May 21st.
- Restart: Rebooting your computer after 10:00 AM Wednesday, May 21st will automatically update drive mappings and make sure all applications use the new storage path.

Phase 3 – Retiring former storage systems during summer 2014
Backups of data from the \\admin.wpi.edu\fc and \\filer.wpi.edu servers will be retained by ITS, and the systems will be retired during the summer.

Please contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu) with any questions or concerns regarding this process.

Thank you for your patience and cooperation as we work to improve the systems we support.


WordPress Log-in Issues Resolved - April 14, 2014
Posted 14 April 2014 by CCC Helpdesk
When? 9:40 AM Monday, April 14, 2014
How long? Reports of intermittent WordPress login failures began on Friday 4/11/14 and were resolved by 9:40 AM Monday, 4/14/14
Why? Changes were made to OpenSSL in response to “Heartbleed” security concern last week
Groups Affected Faculty, Staff, and Students using WordPress
Impact Preventing site maintainers from logging in to update their sites
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
A WordPress login failure was reported on Friday afternoon 4/11/14, and several reports were made over the weekend. This morning additional WordPress site maintainers began experiencing log-in issues when attempting to update their sites. This was determined to be related to changes made to OpenSSL in response to the “Heartbleed” security concern last week. As of 9:40 AM Monday, 4/14/14 the issue was resolved. If you experienced the error below, you can now login.

CAS Authentication failed

Should you continue to experience login failure, or if you have any questions or concerns regarding this process, please contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu).
Thank you for your patience and cooperation as we work to improve the systems we support.


Payment Services - RESTORED
Posted 11 March 2014 by CCC Helpdesk
When? Tuesday, March 11, 2014 at 2:00 pm
How long? 21 hours past the expected restoration time
Why? Payment Services powered by CBORD have been restored following a system upgrade that did not complete as scheduled
Groups Affected Faculty, Staff and Students using payment services powered by CBORD.
Impact Restroed On-campus Services include:
- Laundry, Pay for Printing, and ValuePort (the machine in the Library used to add Goat Bucks to your card)
- Barnes and Noble as well as Dunkin Donuts will once again accept Goat Bucks.

Restored Off-campus Services include :
- UGRYD (off campus vendors accepting Goat Bucks) and The Boynton
Questions Contact the Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu

Details
All Payment services powered by CBORD should be operational at this time. For details about impacted services, see:
Payment Services Powered by CBORD Unavailable March 10th

Thank you for your patience as ITS staff worked with the vendor to restore these important services.

WPI ITS Helpdesk
Visit the Helpdesk in Gordon Library
http://www.wpi.edu/+helpdesk | helpdesk@wpi.edu
508.831.5888 | Ext. 5888


UPDATE – Exchange Sent Mail Delay Resolved 2-25-2014
Posted 27 February 2014 by CCC Helpdesk
When? 2:00 PM EST Tuesday, Feb. 25, 2014 resolved
How long? 10:00 PM EST 2/24 through 2:00 PM EST 2/25 Exchange mail delivery was delayed.
Why? Intermittent issue with mail server
Groups Affected Small number of messages sent from Exchange Mail
Impact Mail delivery was delayed and generated delay messages; no mail was lost.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Information Technology Services detected a problem with one of the outgoing Exchange mail servers on February 25, 2014. This caused a small percentage of outgoing mail messages to be held in the mail queue, and senders of these messages received a delay notification. Once the server issue was addressed, normal function was restored at approximately 2:00 PM on Feb. 25th. All messages sent during the time period that the problem occurred were delivered at that time; no mail was lost.
We apologize for any inconvenience this delay may have caused. Please contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu) with any questions or concerns regarding this issue.


Outgoing Mail Issues – RESOLVED
Posted 28 January 2014 by CCC Helpdesk
When? 8:00 AM EDT Tuesday January 28, 2010
How long? The issues started overnight and were resolved around 8 AM this morning.
Why? A faulty update caused a delay sending mail.
Groups Affected All WPI Faculty, Staff and Students who emailed from WPI to Gmail.
Impact Mail sent from WPI email to outside Gmail addresses failed and generated delay messages. Mail sent during the outage has now been delivered.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Information Technology detected an issue with mail sent from WPI email accounts to Gmail addresses early this morning. Mail sent from 5:50 PM on January 27th through 8 AM on January 28th was delayed. Mail sent within WPI and to other external addresses was not affected. The issue was resolved around 8 AM on January 28th. Mail sent during the outage has now been delivered.

We apologize for any inconvenience this delay may have caused. Please contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu) with any questions or concerns regarding this issue.

Thank you.

Office equipment shutdown during the Thanksgiving Break
Posted 27 November 2013 by CCC Helpdesk
When? Starting at 12:00 pm, Wednesday, November 27, 2013
How long? For the duration of the break closure
Why? The Helpdesk recommends that office equipment (computers, printers, copiers, etc.) not in use over the Thanksgiving break be shut down to protect against potential power surges and to save on energy consumption.
Groups Affected WPI Faculty and Staff
Impact Taking the necessary precautions will prevent potential damage to expensive equipment. An equally important benefit is that WPI will realize cost savings from decreased power utilization.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Wintry weather can lead to power outages that can result in power surges. Power surges can damage sensitive electrical equipment like computers, printers, copiers, scanners, etc.

The IT Helpdesk recommends that all unnecessary electrical equipment be powered off over the Thanksgiving break to protect against potential surges. The added benefit to shutting down devices that will go unused over the break is that WPI will see cost savings with regard to its electrical power utilization. Thank you for your attention to this matter.

Please note that if you intend to remotely access your WPI desktop while away, it must remain powered on.

Happy Thanksgiving to all!

Apple OS X Mavericks (10.9) Upgrade Support Advisory
Posted 24 October 2013 by CCC Helpdesk
When? As of October 22, 2013
How long? Until further notice
Why? We do not recommend upgrading to OS X Mavericks (10.9) at this time. As with any new OS release, changes to the software could cause incompatibility with the WPI IT Infrastructure.

We have identified that wireless networking does not function as expected, and testing is underway for other services and applications.
Groups Affected Faculty, Staff, and Students using Apple OS X
Impact Access to the following WPI IT Services are impacted:
• Wireless Networking

Additional applications and services are being tested.

Until key issues are identified, WPI Information Technology recommends that users not upgrade their systems to OS X 10.9. See details.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Summary:
On October 22, Apple has released OS X 10.9 (Mavericks) as a free update for the OS X 10.6.8 and later. With any OS upgrade, changes to the software could cause incompatibility with the WPI IT Infrastructure including email, networking, VPN, software, and web services. WPI works as quickly as possible to test all core systems once the final version of the OS has been released. Upgraded devices will have limited support from IT. Departments considering upgrading should consult with IT by contacting the Helpdesk. Send email to helpdesk@wpi.edu.

Known Problems:
• Wireless:

Cloudpath, WPI’s wireless provisioning service, does not yet have an update to support OS X 10.9. We are working with the vendor on testing and will update the service once a vendor supplied patch is provided.

Regarding WPI IT Support:
IT is still in the process of testing its compatibility with other WPI services and applications, and awaiting information from our vendors. When more details are available, IT will communicate recommendations.

Upgraded devices will have limited support from IT. Departments considering upgrading should consult with IT by contacting the Helpdesk.

Considering the upgrade anyway?
WPI Information Technology highly recommends verifying with third party software vendors that installed applications are supported with Mavericks. Contact vendors directly for more information.

What if I already upgraded to 10.9?
If you have already upgraded to 10.9 there is no need to try to move back to 10.8 if you are not experiencing major problems.



Planned Banner Outage over weekend of August 2 - 3
Posted 26 July 2013 by CCC Helpdesk
When? 5:00 pm (EST) on Fri 8/2/2013 through 5:00 pm (EST) on Sat 08/3/2013
How long? Approximately 24 hours
Why? To apply software upgrades
Groups Affected Faculty, Staff, and Students
Impact Banner and all services dependent on Banner will be unavailable during the outage. Services include but are not limited to:

- Banner Self Service (including account creation)
- Banner Production Forms (INB)
- Argos reporting against Banner PROD
- ODBC connections for reporting
- Data loading
- EGADS data refreshes
- *Third Party Software and Banner integration,
such as Folderwave, Cashnet, Cbord, etc.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
August 2/3 (Fri/Sat):
In order to maintain currency with Banner versions we will be applying several Banner software upgrades. These upgrades will require Banner and all services dependent on Banner to be unavailable for approximately 24 hours beginning at 5:00pm on Friday, August 2 and ending at 5:00pm on Saturday, August 3.

Please contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu) with any questions or concerns regarding this process.

Thank you for your patience and cooperation as we work to improve the systems we support.

WPI Helpdesk
Visit the Helpdesk in Gordon Library
http://www.wpi.edu/+helpdesk | helpdesk@wpi.edu
508.831.5888 | Ext. 5888


Attention Employees - Office 2013 Deployment Phases
Posted 12 April 2013 by CCC Helpdesk
When? April 12, 2013
How long? Ongoing
Why? The release of Office 2013 from Microsoft
Groups Affected This notice targets Staff & Faculty
Impact To provide ample time for the community to migrate to the new version of Office, WPI Information Technology will deploy Office 2013 in three phases. See details and FAQs.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Dear WPI Staff & Faculty,

Microsoft has released a new version of their office productivity suite, Microsoft Office 2013. Office 2013 is not compatible with Windows XP, Windows Vista and earlier versions of Windows. Please contact helpdesk@wpi.edu for assistance if your WPI system is in need of a newer version of Windows.

To provide ample time for the community to migrate to the new version of Office, WPI Information Technology will deploy Office 2013 in three phases:

DatePhaseDescription
Effective ImmediatelyPhase 1Office 2013 Software made available
Summer 2013Phase 2Office 2013 arrives installed on all new computers; Office 2013 will be installed in all labs
Summer 2014Phase 3Office 2013 deployed to existing Faculty, Staff Systems


Phase 1 – Self-Paced installation

During this phase, IT offers a self-paced installation option of Office 2013. Faculty, staff, and students may choose to upgrade to Office 2013 at any time.

Available installation methods are:
  • Network Install – This method can be used for campus and personal machines, but will need to connect with the WPI network every 6 months to renew its license. This is the same as with Office 2010

    Installation Path: \\storage.wpi.edu\software\Microsoft\Windows\Office

  • OnTheHub - Use this method to purchase permanent license for Office 2013. Employees can use this method for a personally owned home computer. WPI owned machines should be setup with the network install, noted above.

Phase 2 – New Systems will be deployed with Office 2013
During the early summer of 2013, Office 2013 will be included on newly imaged WPI systems including lab computers, and available for installation to those that are interested in using it.

Phase 3 – Campus rollout
During this phase, IT will push out Office 2013 to all managed computers on campus. We plan to execute Phase 3 during the summer of 2014.

Departments who wish to coordinate upgrading all of their systems prior to the Phase 3 rollout should contact the Helpdesk to schedule a remote deployment of the software.

Important notes for this upgrade strategy:
  • There are no file format compatibility changes between Office 2010 and Office 2013.

  • Computer labs will have Office 2010 installed during Phase 2, when they will be upgraded to Office 2013.

See our website for more information about Office 2013.

Frequently Asked Questions
Q: How do I get a copy of Office 2013 for my personal computer?

A: Currently, the personal media for Office 2013 is available via the Campus License Agreement (CLA) web site.

Q: Is there a new version for the Macintosh?
A: Microsoft has not yet announced a new version of Office for Mac. The latest available version is Office 2011 for Macintosh. Once Microsoft announces a new version of Office for the Mac, IT will review the software for compatibility with our services and then we will notify the campus with a deployment schedule.

Q: How can I learn about the new features in Office 2013?
A: Books 24x7 contains various resources on Office 2013. When you click on the link, you will use your WPI username and password to authenticate via Ezproxy.

WPI Information Technology is committed to moving forward with advances in technology while minimizing the impact to the WPI Community. We believe this upgrade strategy will provide a smooth transition to Office 2013 for the WPI community.
Any questions or concerns can be addressed to the Helpdesk: helpdesk@wpi.edu | (508) 831-5888.


Attention Students - Office 2013 Deployment Phases
Posted 15 March 2013 by CCC Helpdesk
When? March 15, 2013
How long? Ongoing
Why? The release of Office 2013 from Microsoft
Groups Affected This notice targets students. Employees will receive a separate notice.
Impact To provide ample time for the community to migrate to the new version of Office, WPI Information Technology will deploy Office 2013 in three phases. See details and FAQs.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Microsoft has released a new version of their office productivity suite, Microsoft Office 2013. This version has a number of improvements including a start screen, touchscreen compatibility and the ability to edit PDF files directly in Word. There are no file format compatibility changes between Office 2010 and Office 2013. Office 2013 is not compatible with Windows XP, Windows Vista and earlier versions of Windows. Please contact helpdesk@wpi.edu for assistance if your WPI system is in need of a newer version of Windows.

To provide ample time for the community to migrate to the new version of Office, WPI Information Technology will deploy Office 2013 in three phases:




DatePhaseDescription
Effective ImmediatelyPhase 1: Self-Paced installationIT offers a self-paced installation option of Office 2013. Students may choose to upgrade to Office 2013 at any time using these methods:
  • Network Install – This method can be used for personal and campus machines, but will need to connect with the WPI network every 6 months to renew its license. This is the same as with Office 2010.
    Installation Path:
    \\storage.wpi.edu\software\Microsoft\Windows\Office

  • OnTheHub – Visit OnTheHub to purchase a permanent license for Office 2013. Departing seniors should use this method.

Summer 2013Phase 2: Labs, New SystemsOffice 2013 will be installed in all labs (until then Office 2010 remains installed) and arrives installed on all new computers.
Summer 2014Phase 3: Campus rolloutOffice 2013 deployed to existing faculty, staff and departmental systems.

Frequently Asked Questions
Q: How do I get a copy of Office 2013 for my personal computer?

A: the personal media for Office 2013 is now available to Students, Faculty, and Staff via the Campus License Agreement (CLA) web site.

Q: Is there a new version for the Macintosh?
A: Microsoft has not yet announced a new version of Office for Mac. The latest available version is Office 2011 for Macintosh. Once Microsoft announces a new version of Office for the Mac, IT will review the software for compatibility with our services and then we will notify the campus with a deployment schedule.


WPI Information Technology is committed to moving forward with advances in technology while minimizing the impact to the WPI Community. We believe this upgrade strategy will provide a smooth transition to Office 2013 for the WPI community.

See our website for more information about Office 2013.
Any questions or concerns can be addressed to the Helpdesk: helpdesk@wpi.edu | (508) 831-5888.

Changes to mail filtering - may require whitelisting some e-mail addresses
Posted 21 February 2013 by CCC Helpdesk
When? February 20, 2013
How long? Permanent
Why? In order to improve E-mail spam filtering
Groups Affected Faculty, Staff, and Students
Impact * Improved spam filtering to prevent phishing attacks and security breaches
* Some e-mail addresses may be incorrectly quarantined and require action to whitelist the address (see details)
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
WPI IT currently filters annoying or offensive spam and phishing attempts through a program called PureMessage. The program searches a message for keywords and phrases, then assigns a probability percentage. Any message with a spam probability of 30% or higher is quarantined. You receive a PureMessage digest on a daily basis that lists the sender, subject and date of the messages that have been quarantined. Included in this daily digest is a link to log in to PureMessage using your e-mail address and password. After logging in, you can “whitelist” a sender if they are not considered a spammer. Doing so allows mail from that sender to bypass the quarantine and flow freely into your mailbox.

A recent situation prompted WPI IT to add a countermeasure to how we filter spam. A spammer had a list of 350 WPI e-mail addresses and used this list to send a phishing attack. About 30% of the addresses were incorrect or inactive due to turnover. Many people recognized the phishing attack and either reported or ignored it, but one student clicked and gave away her password. The phishers were trying to use her account to broadcast phishing from our campus in just a few minutes after her mistake. We have since put in place a countermeasure that looks for incorrect or inactive e-mail addresses and if enough messages are sent within a few minutes, the messages from that sender will be quarantined similar to spam probability. If this countermeasure were in place prior to this situation, it would have completely blocked this phishing attack.

Messages quarantined due to spam probability will be reported in a message with the subject “Quarantined spam” and messages quarantined due to use of bad addresses will be reported with the subject “Quarantined User unknown”.

We continue to recommend that you not release “spam” but suggest that you review the “User unknown” digest closely to identify any sender addresses that should not be quarantined using the whitelisting feature. Please contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu) with any questions or concerns regarding this process.

Thank you for your patience and cooperation as we work to improve the systems we support


Resolved - Problems with Mapping File Shares on \\admin.wpi.edu
Posted 13 December 2012 by CCC Helpdesk
When? Issue resolved in 11 hours
How long? As of 6:30 PM Dec. 12, 2012
Why? \\admin.wpi.edu file share services fully restored by IT
Groups Affected Some Faculty, Staff, and Students using file shares on \\admin.wpi.edu on Windows machines.
Impact Data stored on \\admin.wpi.edu is again accessible via standard drive mapping
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
IT system administrators have resolved the issues accessing mapped drives on \\admin.wpi.edu as of 6:30 PM Wednesday, December 12, 2012. The server was rebooted and no data was lost. Drives can once again be mapped via Windows standard drive mapping, and the workaround is no longer necessary. If you experienced this issue, the Helpdesk suggests that you log off of your computer, and then login again to access your file shares.

Please contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu) with any questions or concerns regarding this process.

We apologize for any inconvenience this may have caused. Thank you for your patience and cooperation as we worked to resolve this issue.


Changes to IT Web Services Login (switching from Pubcookie to CAS)
Posted 9 November 2012 by CCC Helpdesk
When? Friday, 9 Nov 2012
How long? Permanent
Why? Pubcookie is no longer actively developed, and Jasig's Central Authentication Service (CAS) integrates better with both new and old web services.
Groups Affected Anyone logging in to an IT web service on WPI's web server (see details)
Impact Upon accessing an IT web service, users will see a slightly different login page (see details)
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Upon accessing an IT web service, users will see a slightly different login page and find the login (cookie) duration is no longer an option. The default CAS login duration is two hours.

Major affected services include:

Wireless certificate download
Email forwarding
Password resets
Mailing list management
Standing list management
Group management
Web file drop & upload

To examine the differences, you may compare the Pubcookie and CAS login pages here:

Pubcookie: https://www.wpi.edu/weblogin/index.cgi
CAS: https://cas.wpi.edu/cas/login

NOTE: As with Pubcookie and any single-sign-on web page, the only secure method to log out of CAS is to close the web browser, just closing a tab is not enough.

Please contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu) with any questions or concerns regarding this process.

Thank you for your patience and cooperation as we work to improve the systems we support.


Guidance on the Updated Blackboard Mobile Learn App
Posted 20 September 2012 by CCC Helpdesk
When? Monday, September 17, 2012
How long? Permanent
Why? Licensing changes by Blackboard, Inc to the Mobile application
Groups Affected Faculty, Staff, and Students who use the Blackboard Mobile Learn client on Apple and Android devices (Approximately 200 registered users)
Impact Blackboard Mobile App now requires a user license fee
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
On Monday, September 17, 2012, Blackboard, Inc (the vendor for the software running “myWPI”) released an updated version of the Blackboard Mobile App that now supports connections over cellular data plans. The previous version of the app was available at no cost, but worked only on a Wi-Fi connection. Sprint customers were able to connect over cellular data due a licensing deal between Blackboard and Sprint.

While WPI provides limited support for the Mobile Learn functionality, we do not have a site license for end-user data connections. Students and Faculty who find the mobile app useful will now have the option to purchase the add-on application in order to utilize the Mobile Learn functionality.

Frequently Asked Questions:

What will happen when I use the updated Mobile Learn app?

  1. After updating, current Mobile Learn users will be logged out of their App connection to myWPI and asked to purchase a license.
  2. New Mobile Learn app users will have to purchase a license directly within the app before they are able to use it. The cost is currently $1.99 for a six-month license, or $5.99 for an unlimited license.


Can I still use the app for free over Wi-Fi?
The license costs for the app are fixed and do not distinguish based on the connection. However, depending on your data plan with your mobile carrier, you will not incur additional data usage charges when using the app while your device is connected to Wi-Fi.

For more information on WPI’s support of the Mobile Learn app, please visit:
http://www.wpi.edu/academics/ATC/Collaboratory/HowTo/MyWPI/mobilelearn.html

For more information, from Blackboard, on the changes to Mobile Learn, please visit:
http://help.blackboardmobile.com/customer/portal/articles/740870-a-note-about-the-personal-license

Please contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu) with any questions or concerns regarding this process.

Thank you for your attention to this change being implemented by our vendor partner.


Load Balancing of bannerweb.wpi.edu began on Wednesday, August 15, 2012
Posted 16 August 2012 by CCC Helpdesk
When? Began Wednesday, August 15, 2012
How long? Henceforth
Why? Load balancing ensures demand is balanced between multiple systems for improved response time and reliability.
Groups Affected Faculty, Staff, and Students who use bannerweb.wpi.edu
Impact Any training documentation, forms, or web pages directing a user to a static address should be changed to point directly to http://bannerweb.wpi.edu.

The load balancer will transparently make use of different systems in an effort to balance the demand (see details).

Faculty, staff and students who visit bannerweb.wpi.edu may notice that the resulting destination addresses no longer vary.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Beginning Wednesday, August 15, 2012, a load balancer will be used in conjunction with bannerweb.wpi.edu. In simple terms, load balancing is a way to spread tasks out over multiple resources. By processing tasks and directing sessions on different servers, load balancing helps a network avoid annoying downtime and delivers optimal performance to users.

Users may notice that resulting addresses no longer vary. Any addresses other than bannerweb.wpi.edu should not be saved as bookmarks or used in documentation because they will stop working at a future date. Users should continue to type “bannerweb.wpi.edu” into their browser address to access the WPI Web Information System.

Please contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu) with any questions or concerns regarding this process.

Thank you for your patience and cooperation as we work to improve the systems we support.

Exchange Mail Quota Increase
Posted 9 August 2012 by CCC Helpdesk
When? Effective Immediately
How long? Permanent
Why? In order to improve Exchange E-mail services to the WPI Community
Groups Affected Faculty, Staff, and Students who use Exchange through Outlook, Outlook Web Access, Entourage, Windows Mobile Devices, Android Devices, BlackBerry Devices, iOS Devices, or other mail clients connected to exchange.wpi.edu.
Impact Exchange mailbox quotas have been increased.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
As part of our ongoing efforts to improve IT services, we have taken the opportunity to increase the quotas applied to Faculty, Staff, and Students on the Exchange Mail servers.

Effective immediately quotas are as follows:
• Faculty/Staff Mailboxes: 4 GB
• Student Mailboxes: 2 GB

No action is required - this message is simply a notification.

Please contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu) with any questions regarding this change.

Retiring of SharePoint 2007 sites
Posted 7 August 2012 by CCC Helpdesk
When? Monday, August 20, 2012 5:00 PM EDT
How long? Permanent
Why? Retiring of SharePoint 2007 sites: home.sharepoint.wpi.edu and student.sharepoint.wpi.edu
Groups Affected Faculty, Staff, and Students who connect to home.sharepoint.wpi.edu and student.sharepoint.wpi.edu
Impact Minimal. All services provided by SharePoint 2007 have been migrated to SharePoint 2010. See details.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
The SharePoint 2007 sites hosted on https://home.sharepoint.wpi.edu and https://student.sharepoint.wpi.edu will be retired on August 20, 2012 now that full migration of all sites to SharePoint 2010 (https://sharepoint.wpi.edu) is complete. The old sites remained accessible through this date to ease the transition process. Student sites (https://student.sharepoint.wpi.edu) were migrated on January 10, 2012 and faculty/staff owned sites were moved over the last 6 months.
NOTE: The “My Site” feature in SharePoint 2007 (https://mysites.sharepoint.wpi.edu/personal//) could not be migrated to SharePoint 2010 (https://mysite.wpi.edu/personal//). All files or pictures should be downloaded from the SharePoint 2007 My Site area and uploaded into SharePoint 2010 My Site area. All other content will need to be re-created on the SharePoint 2010 My Site (i.e. the My Profile information, lists, or surveys).
Please contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu) with any questions or concerns regarding this process.

Thank you for your patience and cooperation as we work to improve the systems we support.

Retiring JAKE (VMS Server) – July 9, 2012 9:00 AM EST
Posted 3 July 2012 by CCC Helpdesk
When? Monday, July 9, 2012 9:00 AM EST
How long? Permanent
Why? Retiring of the VMS server (jake.wpi.edu
Groups Affected Faculty, Staff, and Work Study Students who connect to jake.wpi.edu
Impact Minimal. All services provided by jake.wpi.edu have been migrated to other servers. See details.
Questions Contact the Helpdesk by calling x5888 or e-mailing helpdesk@wpi.edu

Details
The VMS system running on the server jake.wpi.edu will be retired on July 9, 2012 due to obsolete hardware and limited support availability.
Services that were dependent on JAKE or running on JAKE (such as Banner job submission, FINREP, etc.) have been migrated to new systems or processes over the last 6 months. As the final step in the process all access to JAKE will be removed on Monday, July 9 at 9:00 AM. Access to JAKE via SSH (typically through TeraTerm or PuTTY) or file share (typically mapped to the M: drive on Windows) will be discontinued at that time. Please remove any files stored on JAKE prior to that date.
If you need assistance accessing the services that have been migrated off of JAKE, the Information Analyst for your division can help you.

Please contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu) with any questions or concerns regarding this process.

Thank you for your patience and cooperation as we work to improve the systems we support.

Banner Services Unavailable Due to Planned Oracle Upgrade - 2/10 at 5 pm through 2/11 at 11 am
Posted 7 February 2012 by CCC Helpdesk
When? Starting at 5 pm (EST) on Friday, February 10, 2012
How long? Approximately 18 hours
Why? The Banner database, which is the foundation of WPI Banner Services, requires an Oracle upgrade. Banner Services will be taken offline in order to complete this important upgrade.
Groups Affected Faculty, Staff, and Students who use Banner / Web Information System
Impact During the upgrade, faculty, staff, and students will be unable to access the following Banner services:

• Banner Web Information System (Self Service)
• Effort Certification
• Banner Forms (Production)
• ARD
• ODBC Connections to the Banner Database
• On-line conference payments
• Course Schedule lookup
• Student account creation and maintenance
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Expected downtime is approximately 18 hours and will begin Friday February 10th at 5:00 PM. Banner Services should be restored by Saturday, February 11th at approximately 11:00 AM.

Please alert WPI IT about any major conflicts caused by this planned maintenance by contacting the Helpdesk prior to noontime on Thursday, February 9th.

Thank you for your patience and understanding as we work to improve the systems we support.

Upgrade to Locks System (Card access/BASIS) - 12/16/ 2011 - 7:30 am
Posted 16 December 2011 by CCC Helpdesk
When? Monday, December 19, 2011
How long? Starting at 7:30 am (EDT), lastly approximately 1-2 hours
Why? The system (BASIS) that manages card access to campus locks will be upgraded to install required updates.
Groups Affected WPI Community members who have new access to utilize electronic locks (swipecard access)
Impact During the upgrade window, building or room access via swipe of an ID card (including academic and residential buildings) will continue to work as usual. Most buildings will be unlocked at this time.
Anyone who experiences issues accessing a room or building should contact Campus Police (x5433).
Questions Contact the Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu

Details
In order to perform a required upgrade of the system that manages access to electronic locks on campus, the system will be shut down starting at 7:30 am (EDT) on Monday December 19th. The upgrade is expected to last 1-2 houurs.

During the upgrade new access cannot be granted. Faculty and staff should plan accordingly.

After successful completion of the update, the system will return to its normal state with all prior access intact.

Thank you for your understanding as we work to improve the services we provide.

Helpdesk
Visit the Helpdesk in Gordon Library
http://www.wpi.edu/+helpdesk | helpdesk@wpi.edu
508.831.5888 | Ext. 5888


Helpdesk Closed during Thanksgiving Break - Noon Nov. 23, 2011 through 11:00 AM Nov. 27, 2011
Posted 22 November 2011 by CCC Helpdesk
When? Noon (EST) on Wednesday Nov. 23, 2011 through 11:00 AM (EST) Sunday, November 27, 2011
How long? During the Thanksgiving Holiday Break
Why? The WPI Helpdesk will be closed in observance of the Thanksgiving Holiday.
Groups Affected WPI Community members
Impact All Helpdesk services will be unavailable during this time, including:
- Call Center services (phone support using 508.831.5888 or ext. 5888)
- Walk up service in the Gordon Library
- Email response via helpdesk@wpi.edu. Messages will be processed and senders will receive an automated response, but issues will not be attended to by Helpdesk staff until the Helpdesk reopens on Sunday.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
The Helpdesk will be closed in observance of the Thanksgiving Holiday starting at Noon on Wednesday, November 23, 2011.
The Helpdesk will reopen at 11:00 AM on Sunday, November 27, 2011.
To reach emergency off-hours personnel to report an urgent issue, please email helpdeskalert@wpi.edu.
Thank you for your understanding, and Happy Thanksgiving from the Helpdesk!


Get Microsoft & Adobe software from OnTheHub
Posted 12 August 2011 by CCC Helpdesk
When? Starting today, August 12, 2011
How long? Henceforth
Why? WPI Information Technology now partners with OnTheHub to provide current WPI faculty, staff and students access to an online web store for downloading and purchasing Microsoft and Adobe products for personal use at discounted prices.
Groups Affected Eligible Faculty, Staff, and Students
Impact Personal use Microsoft software will now be provided through a third-party vendor, E-Academy, via their On the Hub web store which provides Software Download or Mail order options.

WPI Community members will be required to sign in to the web store using their WPI Username and Password for eligibility verification.
Questions Contact the Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu

Details
Using the OnTheHub web store enables a convenient, secure method of ordering regardless of location on- or off-campus. Connect to the web store via www.wpi.edu/+CLA .

Microsoft product availability
Microsoft products are provided to eligible WPI Community members at a significant discount through WPI’s Campus License Agreement.


  • Current Students are covered under WPI’s Microsoft site license. Perpetual use rights for installed products are granted upon graduation.

  • Work At Home rights extend access to Microsoft software for current faculty and staff for home use.

  • Each person is granted one copy of each product for use on a personally owned device. Rights discontinue upon separation from WPI.



Distribution options provided through the OnTheHub web store include Software Download or Mail Order. Costs will vary based on distribution method and constituency.

Who do I contact for help with a purchase?
Issues with downloading or ordering software should be directed to OnTheHub's Technical Support Team:

Who do I contact for help with the sign-in process?
Contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu) with any questions or concerns regarding using your WPI username or password for sign-in to e-Academy via www.wpi.edu/+CLA.

Adobe Product Availability
WPI has also arranged purchase discounts for Adobe products. These products are intended for use on personally owned computers and are only available for shipment via the Mail Order option.

Other Products
Other academic software vendors work directly with OnTheHub to provide general academic discounts through this service. Please Note: Products listed under More Software may be made available through agreements between OnTheHub and specific vendors without endorsement by WPI and as such may not be supported by the WPI Helpdesk.

Thank you for your understanding as we move to this new service.


Virtual Lab unavailable during Sytem Upgrade - 08/12/2011 5-7 am
Posted 4 August 2011 by CCC Helpdesk
When? Friday, August 12th, 2011 at 5:00 am (EDT)
How long? Approximately 2 hours
Why? This upgrade will provide enhanced services and features to the Virtual Lab and Virtual Lab Web Access.
Groups Affected People who use the Virtual Lab (windows.wpi.edu)
Impact Starting at 5am, the windows.wpi.edu Virtual Lab environment will be upgraded to Server 2008 R2 to provide enhanced features and more adequately match the Windows 7 user experience.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Starting at 5am, the windows.wpi.edu Virtual Lab environment will be upgraded to Server 2008 R2 to provide enhanced features and more adequately match the Windows 7 user experience. In addition, a number of academic software applications will be upgraded to match those deployed with the fall lab software updates.

After the upgrade, Virtual Lab Web Access will use forms-based authentication, the same as Outlook Web App.

For more information about Remote Desktop, please see:
http://www.wpi.edu/Academics/CCC/Help/Software/termserv.html

Thank you for your understanding as we work to improve this important service.


EZproxy: New Off Campus Access to Library Resources
Posted 11 May 2011 by Don Richardson
When? Wednesday, May 18, 2011
How long? Permanently
Why? To provide easier access to library resources for off campus users.
Groups Affected WPI faculty, students, and staff who need to access library resources from off campus.
Impact Off campus library users no longer will have to configure their web browsers to point to the WPI proxy server. Instead, when users click on links contained on library Web pages to databases, electronic journals, and electronic books, they will be prompted to login with their WPI username and password. Once they have logged in they will be connected to the resources as if they were on campus.
Questions Contact the Library at ext. 6700 or by emailing library-answers@wpi.edu.

Details
On May 18, 2011 the Library, with the assistance of the IT Department, will introduce a new system called EZproxy that will make it much easier for library users to access databases, ebooks and ejournals from off campus. Until now off campus library users have had to set up the WPI proxy server within the Internet Options of a web browser before they could access library resources. With EZproxy, off campus users will simply go the WPI Library website, click on the link to a database, ejournal, or ebook, and login to EZproxy with their WPI username (or their @wpi.edu email address) and password. Links to e-resources on library web pages will contain a URL prefix that will point the resource to EZproxy. For most resources, on campus users will not be prompted to login.

Library e-resources, including EBSCOhost, LexisNexis, Knovel ebooks, JSTOR, Web of Science, ScienceDirect, and others will be set up for EZproxy access. As we make the transition to EZproxy, e-resource links on some pages might not be updated right away. During this time the current WPI proxy server setup will still work, and will remain active for a period of time after EZproxy is in place. If you have a question about access to a library resource, please
contact the library.

For Faculty: If you have links to online articles, ebooks or other e-resources within myWPI or any other web sites, you can learn how to set up links so that students will be prompted to login to view course readings when they are off campus. Attend a workshop to learn more or contact your library liaison for assistance. Upcoming Workshops (“Create New EZProxy Links to Full Text ebooks, online articles, and content in myWPI”) will be held on May 19, 2011, 2:00pm - 2:30pm and again on May 23, 2011, 11:00am - 11:30am.

Please see the
off campus access page for more information about EZproxy and off campus access to library resources.


Main Computer Room Backup Power Systems Repair: Completed Successfully. All IT Services Restored.
Posted 23 October 2010 by CCC Helpdesk
When? Friday, October 23, 2010 at 5:00 p.m.
 Non-essential IT systems were taken offline
Saturday, October 24, 2010 – beginning at 7:00 a.m.
o Power was diverted so repairs could commence
o Repairs proceeded without incident
o Repairs were completed at 10:30 am
 IT Services were systematically brought back online following the repairs
 All IT services were restored by 4:00 pm
How long?
Why? Repair of the faulty generator transfer switch for the Main Computer Room backup power systems has completed successfully. IT Services have been restored.
Groups Affected WPI Community
Impact Repairs completed and IT Services have been restored.
Questions Contact the Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu

Details
Thank you for your patience while we worked to make these necessary repairs.

Helpdesk
Visit the Helpdesk in Gordon Library
http://www.wpi.edu/+helpdesk | helpdesk@wpi.edu
508.831.5888 | Ext. 5888


Wireless Access in Residence Halls is Now Available
Posted 26 August 2010 by CCC Helpdesk
When? Available starting Today - Thursday, August 26, 2010
How long? NA
Why? To provide resident students access to the wireless network.
Groups Affected WPI Students living in the Residence Halls
Impact Resident students can now enjoy access to the wireless network in the Residence Halls.

Student are encouraged to follow the online wireless setup instructions using their established wired connection.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Want Wireless?
WPI Network Operations recommends all students register their computer's wired Ethernet port since it provides a guaranteed level of service.

After properly registering their wired Ethernet connections, students can begin the process for getting wireless connectivity by going here:
http://www.wpi.edu/Academics/CCC/Netops/Wireless/Setup/
Students are advised to follow the directions for setting up wireless utilizing their established wired connection. Students who require further assistance with the wireless setup, should contact the Helpdesk.

Helpdesk
Visit the Helpdesk in Gordon Library
http://www.wpi.edu/+helpdesk | helpdesk@wpi.edu
508.831.5888 | Ext. 5888


Exchange Mail Server Upgrade – 8/14/2010 10:00 PM EDT
Posted 9 August 2010 by CCC Helpdesk
When? Starting Saturday, August 14, 2010 at 10:00 pm EDT
How long? Upgrade may take up to 24 hours to complete. Impact to each mailbox should be minimal.
Why? In order to improve Exchange E-mail services to the WPI Community
Groups Affected Faculty, Staff, and Students who use Exchange through Outlook, Outlook Web Access, Entourage, Windows Mobile Devices, Android Devices, BlackBerry Devices, iOS Devices, or other mail clients connected to exchange.wpi.edu.
Impact Exchange mailboxes will be upgraded to Exchange 2010 resulting in improved Outlook Web Access experience and increased quota.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
We are moving our Exchange mail environment to new hardware and also upgrading from Exchange 2007 to 2010. This upgrade will provide users with greater reliability, increased performance, additional features, and will allow us to continue to improve e-mail services to serve the changing needs of the WPI community.

Migrations of mailboxes are done “online” so the impact to the community should be only a brief outage during the weekend. Individuals who synchronize their mail to a mobile device may need to update their configurations. Full details can be found in the “What to expect” section.

Please note that this will not upgrade your current version of Microsoft Office. Exchange 2010 fully supports clients for Outlook 2007, Outlook 2010 and Entourage 2008 with Exchange Web Services.

Please contact the Helpdesk (call Ext. 5888 or e-mail helpdesk@wpi.edu) with any questions or concerns regarding this process.

Thank you for your patience and cooperation as we work to improve the systems we support.

What is changing:
Increased Quota
o We are doubling the standard quota

Outlook
o No changes will be apparent when accessing mail from Outlook 2007/2010 or Entourage 2008.

Outlook Web Access - OWA (https://exchange.wpi.edu)
o The user interface of OWA has been greatly improved.
o OWA now works equally across Internet Explorer 7/8, Firefox 3+, Chrome 3+ and Safari 4+ on the Macintosh.
o Integration with Office Communicator, including presence, chat, and a contact list
o Conversation view for email discussions
o Side-by-side view for calendars
o Improved management of Shared Calendars and Inboxes

What to expect:
Exchange upgrades are done “online” which means that your mailbox is available throughout the entire process.

Outlook 2007/2010
When a mailbox move is completed, Outlook users may receive a pop-up window saying “The Microsoft Exchange administrator has made a change that requires you to quit and restart Outlook.” Once restarted you should be able to continue with your work as if nothing has changed.

Entourage 2008 with Exchange Web Services (EWS)
Entourage clients will show a status of disconnected when the move is concluded. A restart will allow it to reconnect to Exchange.

Outlook Web Access
If you are using Outlook Web Access (OWA), once the move is completed you may get an error message when trying to open a message or access a folder. If this occurs, simply close the browser and reopen https://exchange.wpi.edu. You will then be logged into the new OWA.

Mobile Devices


  • Blackberry and Windows Mobile

  • Blackberry and Windows Mobile devices will automatically update their configuration to point to the new server
  • iOS 3.x/4.x Devices (iPod Touch, iPhone, iPad)

  • iOS devices may require additional synchronize attempts before reconnecting to the new server. If the device does not automatically update the mail settings, you may have to manually change the server address to exchange.wpi.edu.
  • Android Devices

  • Android OS devices may require additional synchronize attempts before reconnecting to the new server. If the device does not automatically update the mail settings, you may have to manually change the server address to exchange.wpi.edu.


Central Print Server (\\printers) Migration
Posted 22 January 2010 by CCC Helpdesk
When? Friday, January 29, 2010 at 5:00 am (EST)
How long? Approximately 2 hours; during the 5 am – 7 am maintenance window
Why? Migration to a new central print server: recent instability with printing services has prompted us to take this action.
Groups Affected WPI Faculty, Staff and Students who use print queues on \\printers
Impact There should be minimal impact to end-users. There is no need to change existing printer settings, as existing client printer mappings will be redirected to the new print server automatically. Printers will still be referenced using the \\printers name.
Printers using Pharos print stations for ID card payment of print jobs may need to be restarted following the switchover.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
WPI Information Technology will migrate to a new central print server during the scheduled downtime on Friday morning to address recent instability in central printing services.

We apologize for any inconvenience that this scheduled maintenance may cause. Thank you for your understanding as we work to improve the university’s central printing service.


Files stored in McTeer directories need to be moved prior to January 29, 2010
Posted 13 January 2010 by CCC Helpdesk
When? Deadline to move files: Friday, January 29, 2010
How long? NA
Why? McTeer (mcteer.wpi.edu) will be decommissioned on Jan. 29, 2010.
Groups Affected WPI Faculty and Staff who previously stored files in their McTeer user directory.
Impact People who may have files stored in their McTeer directory ( \\mcteer\username on (M:) ) will need to move those files to another file storage location prior to January 29th or the files will be lost.

Information about file storage options can be found here.

See the Network Drive Mapping information page for help mapping network drives.
Questions Contact the Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu

Details
The VMS system named McTeer has been replaced by a new system called Jake. Interactive login to McTeer is no longer available. McTeer users should now be using Jake. There is no longer a need for McTeer, so it is due to be decommissioned at the end of the month. Additional details about using Jake in place of McTeer, can be found here.

Data files or documents stored in McTeer user directories ( \\mcteer\username ) will not be moved as this storage location was only meant to provide temporary storage for passing data between administrative information systems. We recognize that some people may have chosen to store documents and non-data files in this location - files they may wish to keep. This notice serves to provide an opportunity for people to move these files to a more permanent file storage location before McTeer is retired.

How do I know if I have files stored in my McTeer Directory?

To find out if you have any files that need to be moved:


  1. Map a network drive to the McTeer file directory using Folder: \\mcteer\username where username is your Windows user account name.
    For example, a person with username of janesmith would map to \\mcteer\janesmith

  2. Review any files stored there. Delete unnecessary files.

  3. Copy needed files to an alternate storage location. Information about file storage options can be found here.



Files not moved prior to the January 29th deadline will be lost and cannot be restored after that date.

Should you require further assistance mapping network drives or moving required files, the Helpdesk would be happy to provide assistance.

Thank you for your prompt attention to this matter.



McTeer (VMS system) to be replaced by JAKE
Posted 17 December 2009 by CCC Helpdesk
When? December 28, 2009
How long? This is a one time change
Why? In conjunction with the Banner 8 upgrade, the system known as McTeer will be replaced with a new system called Jake.
Groups Affected Faculty and Staff who use McTeer
Impact Faculty and staff who use McTeer will need to use Jake following the Banner 8 upgrade.

Only requested menu items (applications) have been moved from McTeer to Jake. To request a menu item (application) be setup on Jake, please email helpdesk@wpi.edu with the McTeer menu item or application name.

Access to Jake does not support use of the TeraTerm utility. Faculty and staff wishing to use Jake will need to connect via PuTTY. All faculty and staff have access to install and use puTTY.

Directions for installing and using puTTY for Jake access are provided in the details section below.

Questions Contact the Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu

Details
How to install and use PuTTY for login to Jake:

Open My Computer and double-click on the O: drive (\\admin\sys\netapps)

STEP 1 – Install the puTTY utility


  • Double-click on Install PuTTY 0.60

  • Click Next (THREE times)

  • In the Select Additional Tasks Window , click the Tasks that you would like on your computer


    • Desk top icon

    • Quick Launch icon

    • Etc.


  • Click Next

  • Click Install

  • Click Finish


STEP 2 - Setup puTTY for use with Jake

  • Open My Computer and double-click on the O: drive (\\admin\sys\netapps)

  • Copy file putty_for_jake.reg to your desktop.

  • Double-click on putty_for_jake.reg (This will set the Keyboard, Window size and appearance)


    • A Registry Editor Information Window will pop-up


      • Click Yes


    • Another Registry Editor Information Window will pop-up


      • Click OK

STEP 3 – Using puTTY to access Jake

  • Start -> All Programs -> PuTTY -> PuTTY

  • Within the PuTTY Configuration window


    • Double-click Jake under the Saved Sessions list box


      • Type in your Jake Username (hit Enter)

      • Type in your Jake Password (hit Enter)


How to map a network drive to the Jake file directory

  1. Right-click on My Computer

  2. Choose Map Network Drive from the menu

  3. When prompted, select an available drive letter (Ex. M:) and define the Folder or location as \\jake\username, where username is your Windows username

  4. Select Reconnect at logon if you want the drive to map every time you login to this computer, otherwise, remove the check for this option.

  5. Click Ok or Finish to complete the process


To access or review files stored in this location, simply open my Computer and select the designated drive letter.

Recommended Update for Mac Entourage Users: Microsoft has released Entourage 2008 for Mac, Web Services Edition
Posted 17 September 2009 by CCC Helpdesk
When?
How long?
Why? Microsoft has released Entourage 2008 for Mac, Web Services Edition, which provides much better support for Macintosh users to connect to WPI’s Exchange server.
Groups Affected All WPI Community members using Apple Mac OS
Impact Microsoft has released Entourage 2008 for Mac, Web Services Edition, which provides better support for Macintosh users to connect to WPI’s Exchange server.
This update is available through a single installer file on: smb://shares.wpi.edu/applications/macintosh/Microsoft/office 2008/updates/Entourage 2008 Web Services Edition.dmg
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Microsoft has released Entourage 2008 for Mac, Web Services Edition, which provides better support for Macintosh users to connect to WPI’s Exchange server. This update resolves issues with mail folder synchronization and also allows for synchronization of notes, tasks and categories.

This update is available through a single installation file on: smb://shares.wpi.edu/applications/macintosh/Microsoft/office 2008/updates/Entourage 2008 Web Services Edition.dmg

Office 2008 Service Pack 2 is required prior to installing this update, which is available from Microsoft AutoUpdate and can be found in the Help menu from any Microsoft Office 2008 application. The IT division is highly recommending this update be installed by all Entourage users.

For information about the new features in Entourage 2008, Exchange Web Services Edition, please see: http://www.microsoft.com/mac/itpros/default.mspx?CTT=PageView&clr=99-18-0&target=00259738-e5cd-43a8-89cb-d3fc123b8b3b1033&srcid=e37a8eec-f7fe-4e30-ae55-d11ad7930c991033&ep=7&app=18

Please address any questions or concerns to the Helpdesk calling x5888, (508)831-5888 or e-mail helpdesk@wpi.edu



SharePoint - Offline for the Evening
Posted 13 February 2009 by CCC Helpdesk
When? Today starting at 5 pm (02/13/09)
How long? The rest of the evening
Why? To restore SharePoint services to the WPI Community.
Groups Affected All WPI Faculty/Staff/Students that use SharePoint
Impact SharePoint will be unavailable.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
We will be taking the SharePoint server offline starting at 5pm today for the rest of the evening. Doing so will allow us to resolve the earlier mentioned corruption issue.

This morning we applied a critical security patch to all systems. A small number of systems were adversely affected by this patch, including SharePoint. The Project Web Access site is unavailable as a result of this problem.

We are actively working on fixing the problem and are communicating with Microsoft Support about a solution. However, a SharePoint system restore from the most recent working backup may be necessary.

Thank you for your patience and cooperation as we try to resolve the issue.


Brief service interruption for: Webmail, Mac Printing (via cups1.wpi.edu) and Unix Printing (via LPD)
Posted 26 January 2009 by CCC Helpdesk
When? 7:00 am (EST) - Tuesday, January 27, 2009
How long? About 10 minutes
Why? The specified systems must be rebooted to complete the application of required security updates and patches. Some services will be unavailable during the reboot.
Groups Affected Faculty, Staff and Students who use affected services.
Impact The following servers and associated services will be unavailable while the systems are being rebooted:

- Unix webmail
- CUPS and LPD printing services used by Macintosh systems and Alpha computers

Note: Windows printing (via the Student and Admin domains) and CCC Linux Printing services will not be affected; they will be available during the reboot.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Please be advised that there will be a brief service interruption affecting Unix Webmail, Mac printing and Unix Printing starting at 7:00 am (EST) tomorrow morning, Tuesday, January 29, 2009. The interruption of service should last no more than 10 minutes and is necessary to reboot the servers so that required security updates and bug fixes can be applied.

Description of terms:
LPD - Line Printer Daemon
CUPS – Common Unix Printing System - CUPS is a term used to describe a printing service that is common to certain operating systems. WPI users access CUPS services using cups1.wpi.edu:631

Thank you for your understanding while we work to ensure the security and stability of the services we provide.


Office equipment shutdown during the WPI Winter Break
Posted 18 December 2008 by CCC Helpdesk
When? Starting at 5:00 pm, Tuesday, December 23, 2008
How long? For the duration of the WPI Winter Break closure (12/24/2008 - 1/5/2009)
Why? The Helpdesk recommends that office equipment (computers, printers, copiers, etc.) not in use over the winter break be shut down to protect against potential power surges and to save on energy consumption.
Groups Affected WPI Faculty and Staff
Impact Taking the necessary precautions will prevent potential damage to expensive equipment. An equally important benefit is that WPI will realize cost savings from decreased power utilization.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Wintry weather can lead to power outages that can result in power surges. Power surges can damage sensitive electrical equipment like computers, printers, copiers, scanners, etc.

The Helpdesk recommends that all unnecessary electrical equipment be powered off over the holiday break to protect against potential surges. The added benefit to shutting down devices that will go unused over the break is that WPI will see cost savings with regard to its electrical power utilization. Thank you for your attention to this matter.

Please note that if you intend to remotely access your WPI desktop while away, it must remain powered on.

Happy Holidays to all!

SPAM Quarantine
Posted 26 November 2008 by CCC Helpdesk
When? December 1
How long? Henceforth
Why? To trap spam for the security and convenience of the WPI community
Groups Affected Students, Faculty, Staff, and mailing lists.
Impact Email evaluated to be spam will be quarantined. Individuals may have to access the quarantine to release messages.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
To address the growing problem of spam, a change in the handling of email will be implemented on December 1.

Messages deemed to have at least a 50% probability of being spam will be quarantined rather than delivered. If any messages are quarantined in the day, you will receive a summary report after 3pm each day. We recommend that you not accept delivery of any quarantined message unless you are sure the sender was sending you something.

If you want to receive a quarantined message, you can click on its id in the summary. If you want to release them all, you can reply to the message. If you want to release some, you can reply and delete the summary lines of the messages you don't want.

You can login at http://smtp.wpi.edu:28080 to manage the quarantine. At that URL you can opt out of the quarantine, you can opt out of the daily message, you can set white and black lists, and you can release messages.

If you own a mailing list, you will receive the list's summary. You can login at http://smtp.wpi.edu:28080 with the list name and your password to manage the list's quarantine.

If you have login on the ece systems, you can login at http://smtp.wpi.edu:28080 with your ece address and your CCC password. If you own a list on the ece systems, you can login with the ece list address and your CCC password.

If you have login on the cs systems, you can login at http://smtp.wpi.edu:28080 with your cs address and your CCC password.

Please contact helpdesk if you have any questions or problems.

Thank you


Ordering Microsoft Software - planned outage
Posted 17 July 2008 by CCC Helpdesk
When? Friday, July 18, 2008 beginning at 9 am
How long? approximately 3 hours
Why? In order to perform required maintenance on the Microsoft software ordering interface available via www.wpi.edu/+CLA, the system will have to be taken offline.
Groups Affected Faculty, staff and students wishing to order Microsoft Software
Impact WPI Community members will be unable to order Microsoft Software online during the scheduled maintenance.

Existing orders will not be impacted.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
The interface used to order Microsoft software titles available through WPI's Campus License Agreement will be unavailable for maintenance on Friday morning. This interface is normally accessed via www.wpi.edu/+CLA

The maintenance should take no more than 3 hours to complete and will begin at 9:00 am.

It will not be possible to order software during this planned outage, but previously ordered titles will still be available for pickup at the Helpdesk. Those wishing to place orders for software are asked to revisit the page once the maintenance has been completed.

Thank you for your understanding as we work to update this system.


Banner Services Unavailable on 02/15/08 due to planned upgrade
Posted 8 February 2008 by CCC Helpdesk
When? Friday February 15, 2008 at 5pm EST
How long? Approximately 6 hours
Why? An Oracle upgrade is needed on the Banner database.
Groups Affected Faculty, Staff, and Students.
Impact During the upgrade, faculty, staff, and students will be unable to access the services mentioned in the details section (below) of this notice.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
An Oracle upgrade is needed on our Banner database. We have scheduled it for next Friday the 15th, beginning at 5pm. Expected downtime is approximately 6 hours.

The following Banner services will be unavailable during the upgrade:

-Banner Web Information System
-Banner Forms (Production)
-ARD
-ODBC Connections to the Banner Database
-On-line conference payments
-Web Admissions applications
-On-line giving
-Course Schedule lookup
-CCC account creation and maintenance

Please feel free to contact the Helpdesk with any questions on the down time. Should there be a major conflict, please let us know.

Thank you for your patience and understanding as we work to improve the systems we support.


Important Email List Changes
Posted 23 January 2008 by CCC Helpdesk
When? Began January 3, 2008
How long? until further notice
Why? Over the past year and a half faculty, staff, students, senior administrators, and IT leadership have carefully discussed existing WPI email policy and examined policies from a number of other universities. Groups involved include the new faculty Committee on IT Policy (CITP--an ad hoc subcommittee of COG), the prior Email Policy Committee, Information Technology Advisory Committee (ITAC), and IT staff.

As a result of these discussions, new email discussion lists have been designed.
Groups Affected faculty, staff and students
Impact The old lists will be discontinued. Email sent to wpi_staff@wpi.edu, wpi_faculty@wpi.edu, and wpi_students@wpi.edu, will not be delivered. Senders will instead be reminded to use the new lists which include:

faculty@wpi.edu - discussion limited to faculty

staff@wpi.edu - discussion limited to staff

employees@wpi.edu - discussion of employee interest (includes both faculty and staff)

potpourri@wpi.edu - for sale items, personal items

Detailed descriptions of the new lists can be found at: http://www.wpi.edu/+CCC/Services/Email/standinglists.html .

Each list has a list-specific Acceptable Use Policy (AUP). To begin sending email to these lists you must first visit http://www.wpi.edu/+standinglist to review and accept the list-specific AUP for each list that you want to use. You may do this now. Continued list participation will require annual confirmation of acceptance of the AUP for the list. Annual reminders will be sent.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
The full Letter from Dr. Lynch:

On Thursday, January 3, 2008 some long-standing community email lists will be removed. New lists, with new policies of use, are in place now to replace these old lists.

Over the past year and a half faculty, staff, students, senior administrators, and IT leadership have carefully discussed existing WPI email policy and examined policies from a number of other universities. Groups involved include the new faculty Committee on IT Policy (CITP--an ad hoc subcommittee of COG), the prior Email Policy Committee, Information Technology Advisory Committee (ITAC), and IT staff.

As a result of these discussions, new email discussion lists have been designed. The old lists will be discontinued. Email sent to wpi_staff@wpi.edu, wpi_faculty@wpi.edu, and wpi_students@wpi.edu, will not be delivered. Senders will instead be reminded to use the new lists which include:

faculty@wpi.edu - discussion limited to faculty

staff@wpi.edu - discussion limited to staff

employees@wpi.edu - discussion of employee interest (includes both faculty and staff)

potpourri@wpi.edu - for sale items, personal items

Detailed descriptions of the new lists can be found at: http://www.wpi.edu/+CCC/Services/Email/standinglists.html .

Each list has a list-specific Acceptable Use Policy (AUP). To begin sending email to these lists you must first visit http://www.wpi.edu/+standinglist to review and accept the list-specific AUP for each list that you want to use. You may do this now. Continued list participation will require annual confirmation of acceptance of the AUP for the list. Annual reminders will be sent.

The lists have been designed so that there is no overlap of subject matter among the employee-oriented lists. There is no longer a need to send a single email message to more than one of these lists as the simultaneous use of wpi_faculty@wpi.edu and wpi_staff@wpi.edu has been replaced by employees@wpi.edu.

As new employees and students arrive at WPI, they will automatically receive the appropriate email list messages based on their faculty, student, or staff status. List members may view and manage their list memberships and opt out of lists online at http://www.wpi.edu/+standinglist.

A short disclaimer will now be appended to each email message passing through these lists. It will refer to the list management web page, list AUP, and serve as a reminder of appropriate list usage. An example disclaimer for the employees list is:

"Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the university. See http://www.wpi.edu/+standinglist to refer to the AUP and to manage membership in the employees list."

Please contact helpdesk for questions about these new lists via email to helpdesk@wpi.edu, access http://www.wpi.edu/+helpdesk or by calling ext. 5888 or 508.831.5888.

I would like to thank all the committee members and community members who worked to shape these new lists. We hope that the community will benefit from the new usage guidelines.

Best wishes,

tjl3


Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the university. See https://www.wpi.edu/+standinglist to refer to the AUP and to manage membership in the employees list.

====================== ADDITIONAL CLARIFICATION REGARDING STUDENT EMAIL LISTS ========================

----Original Message-----
From: Lynch, Thomas J. [mailto:tlynch@WPI.EDU]
Sent: Friday, December 21, 2007 3:19 PM
Subject: New Student Email Lists

Greetings,

A few folks have asked about student email lists. There is a new email list students@wpi.edu that will go to all students. This list replaces the wpi_students@wpi.edu email list. A message to the new list will forward to lists which are moderated by the GSG and SGA respectively, since this list is composed of two sub-lists--one for graduate students and one for undergraduate students.

Furthermore, there are additional student email lists as well (freshmen@wpi.edu, ..., seniors@wpi.edu , etc.).

Please see the two URLs referenced in the prior email for a bit more detail:

https://www.wpi.edu/cgi-bin/Pubcookie/list-manage?State=25

http://www.wpi.edu/Academics/CCC/Services/Email/standinglists.html .

I hope that this helps to clarify student mailing lists.
Best--tjl3




Office equipment shutdown during the WPI Winter Break
Posted 20 December 2007 by CCC Helpdesk
When? Starting at 5:00 pm, Friday, December 21, 2007
How long? For the duration of the WPI Winter Break closure (12/22/2007 - 1/1/2008)
Why? The Helpdesk recommends that office equipment (computers, printers, copiers, etc.) not in use over the winter break be shut down to protect against potential power surges.
Groups Affected Faculty and Staff
Impact Taking the necessary precautions will prevent potential damage to expensive equipment. An equally important benefit is that WPI will realize cost savings from decreased power utilization.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Wintry weather can lead to power outages that can result in power surges. Power surges can damage sensitive electrical equipment like computers, printers, copiers, scanners, etc.

The Helpdesk recommends that all unnecessary electrical equipment be powered off over the holiday break to protect against potential surges. The added benefit to shutting down devices that will go unused over the break is that WPI will see cost savings with regard to its electrical power utilization. Thank you for your attention to this matter.

Happy Holidays to all!

Outlook Web Access (OWA) Changes / Update to July @WPI Computer Tip
Posted 29 August 2007 by CCC Helpdesk
When? Currently
How long? Until further notice
Why? As a result of a recent upgrade to Exchange 2007 server, all users will now be greeted with a new web interface when signing into Outlook Web Access (OWA) at http://exchange.wpi.edu
Groups Affected WPI Faculty and Staff, some students
Impact All Exchange user mailboxes have been moved to the new Exchange 2007 server. Users who login to Outlook Web Access (OWA) to read their email online will notice some changes. OWA for Exchange 2007 offers new features and functionality and offers an updated look and feel.
Details about what’s new in OWA 2007 can be found at: http://www.microsoft.com/exchange/code/OWA/index.html .
A summer "Computer Tip" published in @WPI offered instructions based on Exchange 2003. Those directions are now obsolete. Updated instructions for Exchange 2007 can be found in the details section of this notice.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
We have successfully upgraded our email infrastructure to Exchange Server 2007. All WPI users who use Exchange as their email server will notice changes to the Outlook Web interface when accessing their email online.

Updated directions for the “Computer Tip” posted this summer in @WPI (a Faculty & staff publication):

Accessing Shared mailboxes and resources in Outlook Web Access (OWA)
===================================================================
Note: you must have full ownership permissions to the shared resource in order to access it via these directions. The helpdesk can assist users looking for these rights to a shared or resource mailbox.

1. Login to Outlook Web Access at: https://exchange.wpi.edu/
2. Locate your name in the top right corner of the page and Click the adjacent drop-down arrow to be prompted for a Mailbox to Open.
3. Specify the resource (mailbox/calendar) you wish to open and click the Open button to proceed.

If you have rights to that resource, it should open in a new window.

To access individual components of the resource, such as just the calendar, inbox, or contacts:
=================================================================
Note: you must have rights to this shared folder, granted by the owner of this mailbox in order to access it via these directions.

1. Login to Outlook Web Access using your username and password at: https://exchange.wpi.edu/
2. In the address bar of your browser, use the format below to specify the resource name to access.
Replace “username” with the name of the resource you are trying to access.

To open the Calendar, use:
https://exchange.wpi.edu/exchange/username@wpi.edu/?cmd=contents&f=calendar

To open the Inbox, use:
https://exchange.wpi.edu/exchange/username@wpi.edu/?cmd=contents&f=inbox

To open the Contacts, use:
https://exchange.wpi.edu/exchange/username@wpi.edu/?cmd=contents&f=contacts

Out of Office Assistant Settings
==================================
1. Login to Outlook Web Access at: https://exchange.wpi.edu/
2. Locate Options in the upper right-hand corner and click to access your Option settings.
3. Locate and click Out of Office Assistant in the Options menu to the left. Specify the settings as needed and be sure to click Save when done to save your settings.

Newsgroups
================
Public Folders / Newsgroups are not currently supported on OWA 2007. A Microsoft Exchange server patch to address this issue is expected at the end of this calendar year (by end of December 2007).


Kerberos password server upgrade (planned)
Posted 9 August 2007 by CCC Helpdesk
When? Tuesday, August 14th at 6 A.M.
How long? Approximately 30 minutes
Why? The server which provides Kerberos password/authentication services is being upgraded and a new operating system installed. In order to switch out the system and perform the upgrade, the Kerberos server will be taken offline.
Groups Affected Users who login to ccc.wpi.edu; faculty, staff and students
Impact While the server is being upgraded, password requests should fall to our redudant servers. Users should not notice this outage.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Starting at 6:00 am (EDT) on Tuesday, August 14, 2007, the Kerberos Server will be taken offline for an upgraded. The existing system will be swapped out with a new Dell 860 server with dual Zeon processors, redundant disk configuration and increased memory.

Users should not notice this outage as the redundant systems should handle all password requests.

Thank you for your understanding as we work to improve the systems and services we provide to the WPI community.


New CMS Portal
Posted 13 June 2007 by CCC Helpdesk
When? Noon, Thursday, June 14th
How long? Henceforth
Why? To provide users with a resource to find information on how to use the CMS.
Groups Affected CMS Editors and Approvers
Impact Positive
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Starting on Thursday cms.wpi.edu will redirect to the new CMS
Portal. This site contains tutorials, guidelines, and information on how to use the CMS. The portal will be regularly updated with new information in order to provide an up-to-date resource for CMS users. From this new site a log-in link to the CMS is clearly designated. Comments and suggestions are welcome as we introduce this new resource.

Removal of support for email references to user@acadmail.wpi.edu and user@adminmail.wpi.edu for WPI Exchange Users
Posted 25 April 2007 by CCC Helpdesk
When? Thursday May 3rd, 2007
How long?
Why? Legacy Support for these older domain names are being removed for administration purposes.
Groups Affected WPI
Impact Emails sent to username@acadmail.wpi.edu or username@adminmail.wpi.edu will not be received.
Questions Contact the Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu

Details
Please note that users who had forwards to these older addresses from Unix, ECE, and CS accounts have been fixed already.

Users who had forwards from these accounts are welcome to confirm this change, but this will mainly affect rare or specific situations where students/faculty/staff had setup special forwards from other accounts outside WPI. (Such as Gmail, hotmail, etc) You may check your forward file by visiting http://www.wpi.edu/+forward.

Contact the Helpdesk by calling x5888 or e-mail helpdesk@wpi.edu.

WPI Helpdesk teams with Help Desk Institute (HDI) to measure customer satisfaction
Posted 10 April 2007 by CCC Helpdesk
When? Tuesday, April 10, 2007
How long? 6 month trial to begin April 2007 with option to renew
Why? This initiative is in line with the goals of the IT Division Strategic plan and will be used to measure how satisfied WPI community members are with the service they receive from the Helpdesk.
Groups Affected WPI
Impact A sample of people will receive a request to complete a survey when an incident they opened with the Helpdesk has been closed. An individual will receive no more than one survey request per month.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
The WPI Helpdesk is teaming with the Help Desk Institute (HDI ) to measure customer satisfaction levels. Beginning on Monday, April 2, 2007, a sampling of closed Helpdesk incidents will result in a survey request. The survey request will arrive via email from thinkhdi-csi.com. The email will provide a link to visit the survey webpage. The survey should take no more than 1-2 minutes to complete and will greatly assist the Helpdesk. Please feel free to provide comments related to your Helpdesk experience. An example of the email is provided below.

The Helpdesk thanks you in advance for your participation!

EXAMPLE:
From: CSI Service on behalf of Worcester Polytechnic Institute [mailto:CSISurveyMailer@thinkhdi-csi.com]
Sent: Friday, March 30, 2007 9:49 AM
To: helpdesk@WPI.EDU
Subject: How well did we serve you?
Would you please take a few moments to complete our customer satisfaction survey?
There are just 5 short survey questions...Less than 1 minute to complete...Thanks!
Hello ,
Worcester Polytechnic Institute has asked HDI, an independent industry association, to randomly select closed incidents to better monitor customer satisfaction levels. Your response will help us improve service quality.

Incident # HD0000000096620 closed on 3/30/2007 9:48 AM

Take Survey Now

Thank you for participating in this survey; we value your opinion. Should you have any questions, please feel free to contact WPI Helpdesk.

For more information about HDI, please click here.


New restriction installed for web forms in use on the WPI web server (www.wpi.edu)
Posted 18 January 2007 by CCC Helpdesk
When? Starting Thursday, January 18, 2007
How long? Henceforth
Why? In order to protect WPI from being used to relay SPAM through web forms in use on the WPI web server, changes needed to be made to the way the web forms function. Restrictions have been added to the script that powers the web forms.
Groups Affected Academic and Administrative departments, and WPI groups or organizations that make use of web forms to collect or relay information from web visitors.
Impact The newly defined restriction will result in the following changes to the use of web forms:

1. Forms will fail if HTML or bulletin board code is entered.


The web form restrictions that are still in place are as follows:

1. Form results will be sent only to @wpi.edu email addresses with the email subject restricted to less than 45 characters.
2. Replies sent to form submitters (web visitors) will check for valid email address format and reply content will be restricted to the following:
Subject: Submission Form
Body: Thank you for your submission.
3. Email fields within web forms will only accept one email address (instead of a list of addresses). This is the field the submitter (web visitor) fills out as their own email address.

NOTE: Forms that write to a text file (such as surveys) are NOT impacted by these restrictions.
Questions Contact the Marketing and Communications Web Team by email at webmaster@wpi.edu

Details
Work has been completed to protect WPI web forms from being used to relay SPAM (junk mail) to off-campus email addresses. Restrictions have been added to web forms used on the WPI web server (www.wpi.edu). Faculty, staff and organizations that make use of web forms may be impacted by this change and should take notice of the new restrictions as defined in the impact section above.

We will continue to explore ways to protect WPI online forms from being exploited and implement new protections as needed. Questions or concerns should be addressed to the Marketing and Communications department by emailing webmaster@wpi.edu.

Thank you for your understanding as we work to protect the web services we provide to the WPI community from misuse.

Office equipment shutdown during the WPI Winter Break
Posted 21 December 2006 by CCC Helpdesk
When? Starting at 5:00 pm, Friday, December 22, 2006
How long? For the duration of the WPI Winter Break closure
Why? The Helpdesk recommends that office equipment (computers, printers, copiers, etc.) not in use over the winter break be shut down to protect against potential power surges.
Groups Affected Faculty and Staff
Impact Taking the necessary precautions will prevent possible damage to expensive equipment and will result in cost savings to WPI in the form of decreased power utilization.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Wintry weather can lead to power outages that can result in power surges. Power surges can damage sensitive electrical equipment like computers, printers, copiers, scanners, etc.

The Helpdesk recommends that all unnecessary electrical equipment be powered off over the holiday break to protect against potential surges. The added benefit to shutting down devices that will go unused over the break is that WPI will see cost savings with regard to its electrical power utilization. Thank you for your attention to this matter.

Happy Holidays to all!

myWPI Log in Process Changing – Log in to myWPI using Windows (ADMIN/STUDENT) password
Posted 21 December 2006 by CCC Helpdesk
When? Beginning January 6, 2007
How long? Henceforth
Why? To reduce the number of passwords needed for accessing WPI computing services, myWPI is being configured to accept existing Windows account passwords.
Groups Affected All WPI Community members who use myWPI; faculty, staff and students
Impact All users with Windows accounts in the ADMIN or STUDENT domains will need to use their Windows password to log in to myWPI.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Starting on January 6, 2007, users will log in to myWPI using their existing Windows account password (ADMIN/STUDENT domain). A separate (myWPI) password will no longer be required. The myWPI username will not change.

Users who DO NOT have a Windows account for the ADMIN or STUDENT domains can continue to use their myWPI account password. The log in process will not change for these users unless they create a Windows account at a later date.

Faculty and staff who do not know their Windows domain password should contact the WPI Helpdesk to have their password reset. Students who do not know their Windows passwords or wish to create a Windows account should go to http://www.wpi.edu/+accounts or contact the Helpdesk.

For more information please see this web page for frequently asked questions: http://www.wpi.edu/+Helpdesk/Services/mywpi_login.html

Thank you for your understanding and cooperation as we work to improve the services we provide.



Increase in UNIX Network File Storage quota (toaster.wpi.edu)
Posted 5 June 2006 by CCC Helpdesk
When? effective immediately
How long? NA (Not Applicable)
Why? In order to provide WPI community members with more space to store files, individual network file storage quota has been increased.
Groups Affected Anyone with an active CCC Unix account; Faculty, Staff and Students
Impact Quota space for Unix accounts (\\toaster.wpi.edu storage space) has been increased from 500 megabytes (MB) to 750 MB. The increase will provide an additional 250 MB of storage for each person with an active UNIX account.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Quota space for Unix accounts (\\toaster.wpi.edu storage space) has been increased from 500 megabytes (MB) to 750 MB. The increase will provide an additional 250 MB of storage for each person with an active UNIX account.

Use of Network file storage is highly recommended as it creates a more secure file storage option than storing files locally on a PC's hard drive. Hard drives can fail resulting in loss of data. Utilizing Network file storage ensures that important files are stored in a secure way and that they are backed up regularly. Deleted files stored using the network file share are available for restoration from backups or for easy retrieval via "snapshots".

For more information about Network File Storage options visit: http://www.wpi.edu/+Helpdesk/Software/filestorage.html.

For more information about file recovery and the use of "snapshots", see: http://www.wpi.edu/+Helpdesk/Unix/snapshots.html.

Information about Mapping Network drives can be found at:
http://www.wpi.edu/+Helpdesk/Network/Mapping/

Thank you for your attention as we work to improve the level of services we provide to the WPI Community.


Movie Lab moving / Movie Lab resources unavailable during summer months
Posted 21 April 2006 by CCC Helpdesk
When? May 3, 2006 until August 23, 2006
How long? Approximately four (4) months
Why? A construction project on the main floor of the library scheduled this summer in the Gordon Library requires that the Movie Lab be removed from its current location. Following the project, the Movie Lab will take up new residence on the 3rd floor of the Library.
Groups Affected WPI Community; faculty, staff and students who use the Movie Lab
Impact All the equipment and software currently available in the Movie Lab will be unavailable for use during the summer. The computers and scanners will be dismantled and removed from their current location. For a complete list of impacted resources, please visit: http://www.wpi.edu/+ATC/Facilities/specs.html
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
The Movie Lab is currently located on the main level of the Gordon Library in room 208, next to the Circulation Desk. Plans are to move this lab to the 3rd floor of the Library for the start of the 2006-2007 academic year.

The Movie Lab will be dismantled on May 3, 2006. Movie Lab resources will be unavailable during the construction project on the main floor of the library. The software that the lab currently provides will be unavailable during this time. For a complete list of resources that will be impacted please visit: http://www.wpi.edu/+ATC/Facilities/specs.html.

During the summer months, the equipment will be prepared for re-assembly on the 3rd floor of Gordon Library. The goal is to have the lab available in its new location at the start of undergraduate classes this coming August.

Thank you for your understanding and patience as we work to improve the Movie Lab and Library facilities.


Email purporting to be from @WPI.EDU address is a forgery.
Posted 6 May 2005 by CCC Helpdesk
When? This specific message arrived on Wed. 5/4/2005. However, email forgery is not new and can happen at any time.
How long? N/A
Why? Some users have received e-mail that infers it is from a WPI Professor when it is not.
Sample E-mail header:
From: Geoffrey.Franklin@WPI.EDU
Reply-To: "rn@hopeforit.com"@WPI.EDU

A quick look at the From: and Reply-To: addresses make it seem like this is a WPI user. Closer inspection reveals that this username exceeds the maximum 8 character length restriction for WPI usernames proving that the FROM: address is false. Also note that the format for the Reply-To: address is invalid. There can be only one @ sign in any given email address and quotes are not allowed. This address was obviously fabricated by appending an @WPI.EDU to the end of “rn@hopeforit.com”.
Groups Affected Internet Email users (faculty, staff and students as well as outside users)
Impact Internet email recipients may receive fraudulent, offensive, misleading or virus-infected email thinking it is from a specific address, such as a valid @wpi.edu address, when it is not. The valid address may belong to an innocent victim who becomes the target of animosity or whose reputation becomes tarnished by the incident.

Potential sources of this type of fraudulent email:
- Internet SPAM source that wants to remain elusive and deflect replies to their SPAM
- Computer infected with a mass-emailing virus that has harvested valid addresses from the infected machine’s address book(s)
- Purposefully forged mail
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Some users have received e-mail that infers it is from a WPI Professor when it is not.
Sample E-mail header:
From: Geoffrey.Franklin@WPI.EDU
Reply-To: "rn@hopeforit.com"@WPI.EDU

Close inspection of the email header information reveals that this username exceeds the maximum 8 character length restriction for WPI usernames proving that the FROM: address is false. Also note that the format for the Reply-To: address is invalid. There can be only one @ sign in any given email address and quotes are not allowed. This address was obviously fabricated by appending an @WPI.EDU to the end of “rn@hopeforit.com”.

Unfortunately, email forgery is easy to do and as such is a fact of Internet life. The email protocol in use on the Internet was developed in a more trusting time, long before commercial entities, the general public, or even countries other than the US, had access to networking. As a result of this trusting design, the name and address you see as a "from" address in a mail message is the name that the sender declared. If the sender wants to misrepresent their identity, they can make up any name or address that they like.

Just as a pen-pal could write any return name and address on a paper envelope and mail it via postal mail, an email sender can easily forge the FROM: address on an email message. Individuals or organizations can be affected by the falsifying of FROM: addresses in email.

The following article by John Levine contains good information about Email forgery:
http://www.circleid.com/article/611_0_1_0_C

More information about how Spammers exploit the envelope sender address can be found in this article:
http://searchsecurity.techtarget.com/generic/0,295582,sid14_gci1081390,00.html

>Why do people intentionally forge email?
------------------------------------------
Most forgeries are done to hide Spammer identity or to propagate viruses. Many mass-emailing viruses harvest addresses from infected systems and use those to forge both the FROM: and the TO: addresses. For more information, see: http://www.wpi.edu/+CCC/Help/Email/spamfaq.html#5 . A recent virus called W32/Sober.p@MM, acts in this manner and also inserts the recipient’s domain name (WPI.EDU) in the body of the email message in an attempt to enhance the validity of the fraudulent message.

The following example (of a virus-generated email forgery) references http://www.wpi.edu :
From: someone@aol.com
To: Helpdesk;
Subject: Virus Found in message "Re:"

Attachments: our_secret.zip

ok ok ok,,,,, here is it

*** Attachment-Scanner: Status OK
*** "WPI" Anti-Virus
*** http://www.wpi.edu

For more information about W32/Sober.p@MM see: http://vil.nai.com/vil/content/v_133409.htm and http://sarc.com/avcenter/venc/data/w32.sober.o@mm.html

>Can Email forgery be prevented?
--------------------------------
These days, spammers mainly use virus-infected home computers as mailing platforms. The source of the email message can sometimes be discovered by reviewing the email header information (for information on obtaining email headers, see: http://www.wpi.edu/+CCC/Help/Software/Virus/emailheaders.html ).
The source is likely to be some difficult-to-identify location, possibly a home cable modem, maybe not in the US. It would be difficult to locate the pc, and the pc is not the perpetrator, just a random platform from which spam emanates. If that pc was cleaned of its mail-relay virus, the spammer would just use someone else's infected computer and there are countless such platforms around the world. i.e. the problem is next to impossible to track and also impossible to stop.

>How can I learn more?
----------------------
The upcoming Information Session regarding Managing Junk E-mail at WPI will talk about different sources of SPAM, how to obtain email headers and how to use tools in place at WPI to filter SPAM effectively. To register for this information session, visit:
http://www.wpi.edu/cgi-bin/TrainReg/register.cgi?user=CCCTrain&command=category

Other questions can be directed to the CCC Helpdesk by calling (508)831-5888, Ext. 5888, or by emailing helpdesk@wpi.edu .



CCC Computer Labs in Fuller to discontinue 3rd shift operations
Posted 3 May 2005 by CCC Helpdesk
When? Beginning A term 2005
How long? N/A
Why? For the past three years, Fuller computer labs have seen decreased utilization by students after midnight for most weeks in every term. Additionallly, to address requests for access at times when CCC was not staffed, other services have been extended in ways that did not require additional staffing costs . The combination of these factors caused us to reassess the cost-benefit equation of the 3rd shift operation. We found that relative to other budget reductions for next year, elimination of this service had the least overall impact.
Groups Affected Students who need access to WPI computer facilities after midnight.
Impact Students seeking access to WPI computer facilities after midnight will have access to the computers labs in Kaven Hall via the electronic card access system. If students need printouts during this time, they will have to use the print station which charges the auxiliary account associated with their WPI ID card.
Questions Contact Mary Beth Harrity by calling x5223 or e-mail mharrity@wpi.edu

Details
Starting in A term 2005 the CCC will discontinue third shift operation of the CCC Labs in Fuller Laboratories. To address the reduction in Fuller 3rd shift hours we created multiple, new, lower cost services to provide computer and network access during the 3rd shift. The 2 computer labs on the 2nd floor of Kaven Hall are available 24x7 to all WPI community members via a swipe of their ID card. We are planning on adding a print station in Kaven Hall to enable students to get laser printer output in those computer labs through the option to put money on the auxiliary account associated with your ID card (this option is currently available in the ADP lab and Library). We also anticipate offering extended hours in the CCC Labs in Fuller to address high demand periods at the end of term. The hours/day will be adjusted to the demonstrated need.
The accessibility of these 2 computer labs in Kaven Hall addresses the primary issues raised by students which have included: (1) access to high speed computers and network software for off-campus dwellers or when your computer crashes in the middle of the night, (2) the need for a quiet place to get work done, and (3) the need for group meeting space.

For more information, please refer to http://www.wpi.edu/+CCC/Labs/thirdshift.html

New service: SourceForge
Posted 25 March 2005 by Josh Brandt
When? Immediately
How long?
Why?
Groups Affected WPI Students, Faculty, and Collaborators
Impact The WPI CS Department and the CCC are happy to announce the availability of the SourceForge collaborative development environment for the WPI community.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
The WPI CS Department and the CCC are happy to announce the availability of the SourceForge collaborative development environment for the WPI community, thanks to a generous grant from VA Software.

SourceForge is a powerful centralized set of tools for the management of software development projects. SourceForge supports collaboration within and between project groups and teams, whether centrally located or geographically remote from one another. SourceForge includes tools for maintaining and tracking multiple versions and revisions of source code and documentation, the ability to create and track software release packages, and managing tasks and assignments within project groups.

SourceForge also has extensive discussion group capabilities, including mailing list gateways and the ability to monitor those discussion groups.

In addition, SourceForge provides tools for browsing and managing a source code repository which can be accessed through any development tool capable of using a CVS repository, including Eclipse, WinCVS, and the unix command-line cvs tools. Interface plugins are also available for Microsoft Office 2003 and Office XP and Microsoft Project 2002 and 2003.

SourceForge is an ideal tool for coordinating student projects and software development for coursework, IQPs, and MQPs. Since any user with a web browser and internet access can use SourceForge, it can assist collaborative work with researchers or student groups at other institutions.

SourceForge is also ideal for tracking projects for courses or for student organizations.

General information about SourceForge can be found at http://www.vasoftware.com. WPI's own SourceForge system is located at http://sourceforge.wpi.edu. Extensive on-line documentation is available within the application itself, and a support and discussion forum has been created for users of WPI's SourceForge system.

For access to WPI's SourceForge system, please request an account at http://sourceforge.wpi.edu.

Full information on WPI's SourceForge license is available here.

Status update following the mail server upgrade
Posted 21 January 2005 by CCC Helpdesk
When? NA
How long? NA
Why? Some issues arose as a result of the mail server upgrade. The server administrators addressed issues as quickly as possible, but users should be aware of the issues and their impact. This notice should serve as a Status update to the WPI community.
Groups Affected WPI E-mail users; students, faculty or staff
Impact Following the mail server upgrade (1/15-1/16), there were several issues/failures that needed to be addressed. It is important that users are aware of those issues in case they were impacted. To date all known issues have been repaired.

Status Update:

1. From the time of the mail server upgrade on Saturday (1/15/2005 @10 pm) until Tuesday afternoon (1/18/2005 around 2:00 PM) mail was not being delivered to any WPI systems mailing lists including classlists. If you sent mail to a mailing list or classlist during this time, your message would not have been received by list members. You will need to re-send the message.

2. Use of the POP protocol was not reliable following the mail server upgrade (1/15/2005). The problem was resolved as of this morning (1/21/2005) around 10:00 AM.

The CCC encourages the use of the IMAP Protocol, or ADMIN/STUDENT Exchange with an Outlook client. Both IMAP and Exchange options offer a web interface via webmail.wpi.edu

3. Some recently created Mailboxes were not available for use following the upgrade. Affected users were receiving this error:

ERROR: Could not complete request.
Query: SELECT "INBOX"
Reason Given: Mailbox does not exist.

This problem was addressed as of end of day Tuesday (1/18/2005). All affected mailboxes should have been repaired.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Following the mail server upgrade (1/15/2005-1/16/2005), there were several issues/failures that needed to be addressed.

It is important that users are aware of those issues in case they were impacted. To date all known issues have been repaired. If you believe you are experiencing problems related to the mail server upgrade, please report those issues to the Helpdesk.

* See the "Impact" section for impact and status.

We apologize for any inconvenience caused by any of these issues. We appreciate the patience and cooperation shown by the WPI Community of users while we worked to resolve these problems in a timely manner.

New Search Engine Availability
Posted 5 January 2005 by Amy L. Marr
When? Monday, January 10, 2005, 10:00 a.m.
How long?
Why?
Groups Affected Visitors to the main WPI Web site (not to department sites)
Impact
Questions E-mail any questions, problems, or feedback to webmaster@wpi.edu

Details
The current search tool, Webinator, no longer meets the needs of the WPI Web site (currently 35,000+ pages and growing) and will be retired on this date. Endeca ProFind is a new and more powerful search engine tool that will meets the needs of a highly technical learning institution. Users of this new tool will find that page rankings are more accurate, results are delivered faster, and a greater amount of content on the site is searchable, including 15,000+ more pages than before, plus content in PDF, Word, and PowerPoint formats. Feedback on the new system is welcome, as the next step will be to make Endeca the search tool for department Web sites.

Office equipment shutdown over the Holiday break.
Posted 23 December 2004 by CCC Helpdesk
When? Thursday, December 23rd - End of work day
How long? Over the holiday break (10 days)
Why? The CCC Helpdesk recommends that office equipment (computers, printers, copiers, etc.) not in use over the holiday break be shut down to protect against potential power surges.
Groups Affected Faculty and Staff
Impact Taking the necessary precautions will prevent possible damage to expensive equipment and will result in cost savings to WPI in the form of decreased power utilization.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Wintery weather can lead to power outages that can result in power surges. Power surges can damage sensitive electrical equipment like computers, printers, copiers, scanners, etc.

To protect against potential surges, the CCC recommends that all unnecessary electrical equipment be powered off over the holiday break.

The added benefit to shutting down devices that will go unused over the break is that WPI will see cost savings with regard to its electrical power utilization.

Thank you for your attention to this matter.

Happy Holidays to all!

Upgrade of User web server (users.wpi.edu)
Posted 1 November 2004 by CCC Helpdesk
When? anticipated January 3, 2005
How long? to be deteremined
Why? In order to improve web server functionality, the web server which serves WPI users' personal web pages will be upgraded.
Groups Affected Faculty, staff and students, some organizations.
Impact The following will be impacted:
- All users with web pages on users.wpi.edu will be impacted by this change.
- The soccomm.wpi.edu, comedy.wpi.edu, lnl.wpi.edu, and sga.wpi.edu pages will be affected.

Pages on www.wpi.edu are NOT affected.

The new system is currently in place at http://user-temp.wpi.edu. It is highly recommended that web users test their pages and any CGI scripts on the new server during B-term.

Bugs reports, software requests, or other correspondence about the new web server should be directed to webmaster@wpi.edu.
Questions E-mail webmaster@wpi.edu

Details
The web server used to serve WPI users' personal web pages will be upgraded on January 3, 2005. Early notice of this change is being provided to encourage users to test out their web pages prior to the upgrade to minimize impact. A test system is available at http://user-temp.wpi.edu .

The following will be impacted by the upgrade:

- All users with web pages on users.wpi.edu will be impacted by this change. Web pages with URLs in the format of http://users.wpi.edu/~username/ will use the new system and should be tested prior to the change.

- The soccomm.wpi.edu, comedy.wpi.edu, lnl.wpi.edu, and sga.wpi.edu pages will be affected.

Pages on www.wpi.edu are NOT affected (departmental pages)

The new system is currently in place at http://user-temp.wpi.edu. It is highly recommended that web users test their pages and any CGI scripts on the new server during B-term. This can be done by visiting http://user-temp.wpi.edu/~username. Bugs reports, software requests, or other correspondence about the new web server should be directed to webmaster@wpi.edu.

**Note: Changes made to personal web pages as a result of testing on the new server will impact the current web page.

Additional details about the new system:
The new server is running Red Hat Enterprise Linux 3 Advanced Server with:
- apache 2.0
- perl 5.8.5
- php 5
- many other perl modules and libraries have also been upgraded.

Changes for individual web pages:
- users no longer need the #!/usr/local/bin/php at the top of php scripts for them to run properly. They will still run as the user who owns the script.

- PHP's file opening capabilities are also now limited to files under /home.

- PHP can also no longer spawn system shell commands from /bin, /usr/bin, /usr/local/bin, and so on. This is an attempt to keep malicious users from using PHP scripts to run commands on the web server or browse otherwise restricted files (for example, /etc/passwd) from a web interface.

Please E-mail webmaster@wpi.edu with any questions or concerns.

Thank you.







Dell Laptop Power Adapter Recall
Posted 15 October 2004 by CCC Helpdesk
When? presently
How long? Act as soon as possible
Why? Dell Recently announced that it is recalling some laptop power adapters after reports that some of the adapters manufactured by Delta Electronics, Inc. had overheated. The company proceeded with the recall because overheating could pose a risk of electrical shock or fire hazard.
Groups Affected Owners of some Dell Laptop power adapters manufactured between September 1998 and February 2002 by Delta Electronics Inc.
Impact Dell laptop owners should check their laptop power adapters as soon as possible to determine if the adapters are affected by the recall.

Affected power adapters have the potential to overheat which could pose a risk of electrical shock or fire.

Dell's website says,
"Potentially affected adapters were sold with the following models of Dell notebook computers:

Latitude CP, CPi, CPiA, CPtC, CPiR, CPxH, CPtV, CS, CSx, CPxJ, CPtS, C500, C510, C600, C610, C800, C805, C810, V700, C-Dock, C-Port
Inspiron 2500, 2600, 3700, 3800, 4000, 4100, 4150, 5000, 5000E, 7500, 7550, 8000, 8100, Advanced Port Replicator, Docking Station
Precision M40
The adapters were also sold separately, including in response to service calls. The adapters were shipped to customers between September 1998 and February 2002. The words "DELL," and either "P/N 9364U", "P/N 7832D", or "P/N 4983D" are printed on the back of the adapters."

Only power adapters manufactured by Delta Electronics Inc. were affected. Use the following web site to determine if an adapter is affected by the recall and to obtain a replacement:

http://www.delladapterprogram.com/multiorder.aspx

Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Dell Recently announced that it is recalling some laptop power adapters after reports that some of the adapters manufactured by Delta Electronics, Inc. had overheated. The company proceeded with the recall because overheating could pose a risk of electrical shock or fire hazard.

Dell laptop owners should check their laptop power adapters as soon as possible to determine if the adapters are affected by the recall.

For information about the recall see:
http://www.delladapterprogram.com/

To determine if a laptop power adapter is affected by this recall, visit:
http://www.delladapterprogram.com/multiorder.aspx

Owners who find that they have an affected adapter (either WPI-owned or personally owned) must use the website to order a replacement. The replacement will arrive in the mail along with a pre-paid shipping mailer for returning the faulty adapter.

The CCC Helpdesk will provide assistance determining if a power adapter is affected. The adapter in question should be brought to the Helpdesk which is located in room B12 of Fuller Labs (basement level).

News articles related to the recall:
CNET: http://news.com.com/Millions+of+Dell+power+adapters+recalled/2100-1041_3-5403129.html

USA Today: http://www.usatoday.com/tech/news/2004-10-08-dell-adapter-recall_x.htm?POE=TECISVA

Printer server retirement/migration (\\girona to \\uniprint)
Posted 15 September 2004 by CCC Helpdesk
When? Monday, September 20, 2004, 7:00 AM
How long? henceforth
Why? In order to consolidate print services to \\uniprint, print services on \\girona will be retired.
Groups Affected Users of the \\girona print services; some faculty, some students, some staff
Impact The following services will be impacted:

- users will be unable to print to printing services previously available via \\girona

Users should delete any printers that reference \\girona and install printers using the reference to \\uniprint
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
As of 7:00 AM September 20, 2004 print services on \\girona will no longer be available. All printers setup on girona have been copied to \\uniprint.

A list of old printer names and their new names on \\uniprint can be found at:

http://www.wpi.edu/Academics/CCC/Help/Services/printers.html

To install any of the UNIPRINT printers on a PC using Windows 2000 or XP, follow these directions:

1) Determine the UNIPRINT printer name to use by visiting:
http://www.wpi.edu/Academics/CCC/Help/Services/printers.html
2) click 'Start', then choose 'Run'
3) When the 'Run' box opens up type in the name of the printer you want to install (e.g. \\uniprint\ccc_lab ).
4) After you have entered the name, click 'Ok'

At this point your computer will connect to and install the UNIPRINT printer.

When installing new printers from \\uniprint, you should also remove any printers you have installed from \\girona

You can remove old printers by going to the 'Control Panel' and choosing the 'Printers' or 'Printers and Faxes' option. All of your printers will be listed there. Any printer referencing the name girona should be removed at this time as the resource will no longer be available.

NOTE regarding printing naming conventions on UNIPRINT:

UNIPRINT printers are generally named as such:

\\uniprint\building_department

For example:

\\uniprint\hl_me3
(A third printer in Higgings Labs Mechanical Engineering)

Or

\\uniprint\bh_adm2
(A second printer in Boynton Hall Admissions office)

Printers available in public CCC labs are:

\\uniprint\lab_labname_bw

Or

\\uniprint\lab_labname_color


ATC Laptops no longer have built-in floppy drives
Posted 14 September 2004 by CCC Helpdesk
When? Beginning this academic year (2004-2005)
How long? Henceforth
Why? Use of USB memory sticks has made floppy drives obsolete. USB memory sticks (aka flash drives, disk-on-key, thumb drives) provide more storage, greater mobility and are a more reliable means of storage than floppy drive technology. In keeping up with this technological trend, the new laptops available for loan by the ATC (Academic Technology Center) will not have built-in floppy drives.
Groups Affected Faculty, staff or students who borrow ATC Laptops
Impact Users will not be able to make use of files stored on floppy disk with laptops loaned from the ATC unless they specifically request an external floppy drive. The ATC recommends the use of USB memory sticks (aka flash drives, disk-on-key, thumb drives) for file transfer instead. The ATC has a small supply of USB Thumb drives that can be loaned for a couple days by emailing atc@wpi.edu. USB memery sticks/thumb drives can be purchased through the CCC by emailing helpdesk@wpi.edu for pricing and availability information.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Academic Technology Center (ATC) laptops no longer have built-in floppy drives. Use of USB memory sticks has made floppy drives obsolete. USB memory sticks (aka flash drives, disk-on-key, thumb drives) provide more storage, greater mobility and are a more reliable means of storage than floppy drive technology. In keeping up with this technological trend, the new laptops available for loan by the ATC will not have built-in floppy drives.

Users will not be able to make use of files stored on floppy disk with laptops loaned from the ATC unless they specifically request an external floppy drive. The ATC recommends the use of USB memory sticks (aka flash drives, disk-on-key, thumb drives) for file transfer instead. The ATC has a small supply of USB thumb drives for short term loan. USB memory sticks may be purchased through the CCC by emailing helpdesk@wpi.edu for pricing and availability information.

Thank you for your understanding.



Support for Windows 98 discontinued
Posted 28 May 2004 by CCC Helpdesk
When? Effective immediately
How long? Henceforth
Why? Support for Windows 98 is being discontinued at WPI for the following reasons:

1. Microsoft no longer provides free support for Windows 98 and Windows 98 SE.
2. More reliable operating systems are available for use.
3. Newer versions of critical software products, such as McAfee Anti-virus and MS Office 2003 will not run on with Windows 98.
Groups Affected Faculty and staff using Windows 98 or Windows 98 SE
Impact The WPI Computing and Communications Center will no longer be able to provide support for Windows 98 systems. Any faculty or staff member who is using a PC that is still running Windows 98 should contact the Helpdesk.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Over the past few months Windows 98 has been effectively removed from WPI's computing environment. The CCC has aggressively upgraded over 200 deprecated Windows 98 systems to Microsoft's flagship desktop operating system, Windows XP. Main reasons for the upgrade were:

- Windows 98 is no longer supported free by Microsoft
- Newer versions of the Windows operating system are more stable
- Windows 98 does not support the newest versions of McAfee VirusScan or Microsoft Office
- Newer versions of Windows offer enhanced remote assistance and management capabilities

The CCC would like to thank everyone for their patience with the upgrades.

For those of you still running Windows 98:

The CCC has attempted to locate every Windows 98 machine that can be upgraded. If you have a Windows 98 system that we may have missed,
please complete the following online form to request an evaluation of that machine:
http://www.wpi.edu/Academics/CCC/Help/Services/form.html

Please indicate that you’re looking to upgrade your Windows 98 system and ensure that the following information is included:

Your Name:
Primary User(s) Name(s):
Network Port:
Contact Number:

For Example:

John Doe
John Doe, Sally Anderson
Fuller Labs B30A-2 (Red)
x5888

If you have any questions, please contact the CCC Helpdesk at x5888.

Thank you.


Uniprint Printing Unavailable
Posted 5 May 2004 by CCC Helpdesk
When? Wednesday, May 12 @ 5:30 pm - Thursday, May 13 @ 8:00 am
How long? Approximately 14.5 hours
Why? Uniprint software upgrades
Groups Affected Users printing to \\uniprint served printers
Impact All \\uniprint printers will be unavailable during the Uniprint software upgrade.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Printers on the \\uniprint server will be unavailable from Wednesday, May 12 @ 5:30 pm - Thursday, May 13 @ 8:00 am. The software on the \\uniprint server will be upgraded during this time.

The ADP Lab, Movie Lab, and Library Card Access Print Stations will also be unavailable during this time.

Thank you for your cooperation and understanding. Please do not hesitate to contact the Helpdesk if you have any questions regarding this outage.

Drive Mapping changes for ADMIN users (\\salsa changes to \\admin)
Posted 14 April 2004 by CCC Helpdesk
When? Mapping to \\admin is available now
How long? \\salsa mapping will continue to work until May 10, 2004
Why? The technology used by the new naming scheme (\\admin) will allow for server-independant drive mapping. This will allow the IT staff to change servers or server names without requiring users to remap their drives each time a change is made.
Groups Affected ADMIN domain users; faculty and staff
Impact Users can now map drives using the new naming scheme of \\admin to replace current drive mappings to \\salsa. Users should be sure to do this before May 10, 2004 when \\salsa will no longer be available for mapping.

In addition the use of the prefix "FC" which has been tied to many top level directory names (FC stands for File Cabinet) using an userscore, should now be followed by a backslash. This is true for all top-level prefixes, not just "FC" prefixes.

Some examples:

\\salsa\fc_ccc will change to \\admin\fc\ccc
\\salsa\fc_helpdesk will change to \\admin\fc\helpdesk

subsequent underscores, such as those found in Department names, will remain.

Examples:
\\salsa\fc_ccc\Computing_Center will change to \\admin\fc\ccc\Computing_Center

(only the first underscore becomes a backslash)
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
The CCC is pleased to offer ADMIN users drive mapping to administrative files shares that is server-independant - meaning that users will no longer need to remap their network drives every time we need to change or rename a server.

Users can now map drives using the new naming scheme of \\admin to replace current drive mappings to \\salsa.

In addition, the use of the prefix "fc" which has been tied to many top level directory names using an userscore, should now be followed by a backslash instead of the underscore character. This is true for all top-level prefixes, not just "FC" prefixes. (fc stands for 'File Cabinet')

Some examples:

\\salsa\fc_share will change to \\admin\fc\share
\\salsa\fc_helpdesk will change to \\admin\fc\helpdesk
\\salsa\banner_share will change to \\admin\banner\share
\\salsa\prj_share will change to \\admin\prj\share

subsequent underscores, such as those found in Department names, will remain.

Examples:
\\salsa\fc_ccc\Computing_Center will change to \\admin\fc\ccc\Computing_Center

\\salsa\fc_share\Department_name will change to \\admin\fc\share\Department_name

(so only the first underscore becomes a backslash)

Users should note any drives they currently have mapped to \\\salsa and remap them before May 10, 2004 when \\salsa will no longer be available for mapping.

(NOTE: there is no need to remap \\salsa\netapps as that drive is mapped on login and will be remapped automatically on May 10, 2004.

Below are directions for remapping an existing mapped network drive (otherwise known as "changing the path")

1. Right-click on the My Computer icon.
2. Click on "Map Network Drive..."
3. Click on the down arrow next to the Drive text box to select a drive letter currently mapped to a \\salsa file share.
For example, you might choose
\\salsa\fc_department_name

4. In the path or folder field, type the new path name for the file share.
Using the above example, the new path would be:
\\admin\fc\department_name

5. The "Reconnect at logon" box should be checked ONLY if you wish to have this folder mapped EVERY time you log into this machine. So you know, this folder will only be mapped when you login with your respective login and password, and not for anyone else.

6. Click "Finish".

7. You may receive a dialog box that says:
"The device has a remembered connection to \\salsa\fc_department_name. Do you wish to replace the current connection with \\admin\fc\department_name?"

Click "Yes".

8. Repeat for all drives mapped to \\salsa file share with the exception of \\salsa\netapps.

Thank you for your cooperation. Please do not hesitate to contact the Helpdesk if you have any problems with this change.








Reference to plaxco.com triggers SPAM marking
Posted 5 March 2004 by CCC Helpdesk
When? Not applicable (NA)
How long? (NA)
Why? WPI uses PureMessage SPAM rating software to rate an email message's probability of being SPAM (unwanted or unsolicited email). PureMessage is marking email messages that contain references to plaxco.com with a high probability of being SPAM.
Groups Affected WPI email users; faculty, staff and students
Impact Many WPI uses use the PureMessage rating system to help them manage their incoming email. Some users may choose to "blacklist" messages that have a certain rating - users who do this might never receive the message. Some users rely on the rating to move messages to a mail folder which they only review occasionally. The result is that mail that includes the term plaxco.com may not be received by some users or reading of the message may be delayed.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
WPI uses software (PureMessage) to check mail messages for clues that it may be SPAM (unwanted or unsolicited email). PureMessage uses a set of rules to assign a mail message with a SPAM probability rating, based on typical SPAM mail characteristics and historical SPAM sources. This rating can be used by WPI email users to help delete or filter SPAM automatically to better manage email volume.

IT has been discovered that use of the term plaxco.com in an email message will trigger the PureMessage ratings resulting in that message receiving a mark for high probability that it is SPAM. This could result in messages being blacklisted, deleted or filtered by various SPAM filtering rules. Some users may not receive these messages or reading of the messages may be delayed.

The WPI IT staff urge users to refrain from referencing plaxco.com in their email signature files to prevent interference in the delivery of email messages to intended recipients.

More information on PureMessage use at WPI can be found at:
<< http://www.wpi.edu/Academics/CCC/Help/Email/puremessage.html >>
More information about the product can be found at:
<< http://www.sophos.com/products/pm/anti-spam/?_x=1 >>

Please contact the WPI CCC Helpdesk (ext. 5888 / helpdesk@wpi.edu / (508)831-5888 / B12 Fuller Labs)with any questions about email filtering or the use of PureMessage.

Thank you.


Change for access to admin.wpi.edu over the web
Posted 14 November 2003 by CCC Helpdesk
When? Monday December 1, 2003
How long? Henceforth
Why? CCC needs to reclaim the address "admin.wpi.edu" for future infrastructure expansion.
Groups Affected ADMIN users; faculty and staff
Impact Users will need to stop using admin.wpi.edu as the web address to access Administrative services, such as ADMIN E-mail, Web Information System resources and other Administrative Resources.

Instead, users should use the following address to access these resources:
www.admin.wpi.edu

Users who have the old address bookmarked will need to update their Bookmark or Favorites entry.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
On Monday, December 1, 2003, there will be a change made to the web address of admin.wpi.edu. In order for the CCC to reclaim the address "admin.wpi.edu" for future infrastructure expansion, a name change must be made. The new address to use will be www.admin.wpi.edu.

This will only affect users of the Administrative Services offered through admin.wpi.edu.

Users will need to stop using admin.wpi.edu as the web address to access Administrative services, such as ADMIN E-mail, Web Information System resources and other Administrative Resources.

Instead, users should use the following address to access these resources:
www.admin.wpi.edu

Users who have the old address bookmarked will need to update their Bookmark or Favorites entry within their web browser.

Please contact the Helpdesk with any questions or concerns.



New Security Warning for ADMIN Domain users
Posted 14 November 2003 by CCC Helpdesk
When? As of Today
How long? Henceforth
Why? In order to remind users to abide by WPI's Acceptable Use Policy
Groups Affected Users of the ADMIN domain;Faculty and Staff
Impact Upon logging into the ADMIN domain, users will see a dialog box that reads:

"Use of this system is governed by the WPI Acceptable Use Policy (AUP) found at: http://www.wpi.edu/+AUP . Unauthorized access is strictly prohibited"

Users who are not familiar with the WPI Acceptable Use Policy should visit the web site: www.wpi.edu/+AUP and familiarize them selves with the terms and conditions for use of WPI computer systems.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Starting today, users of the ADMIN Windows Domain will notice a new security warning appearing when they login to the domain.

This warning is being put into place to remind users of their obligation to adhere to the WPI Acceptable Use Policy when using any WPI Computer systems, including the ADMIN Domain and resources associated with that domain.

Upon logging into the ADMIN domain, users will see a dialog box that reads:

"Use of this system is governed by the WPi Acceptable Use Policy (AUP) found at: http://www.wpi.edu/+AUP. Unauthorized access is strictly prohibited"

Users who are not familiar with the WPI Acceptable Use Policy (AUP) should visit the web site:
www.wpi.edu/+AUP
to familiarize themselves with the terms and conditions related to the use of WPI computer systems.

Please take a moment to review the AUP and contact the Helpdesk with any questions or concerns.

Thank you for your cooperation in this matter.

New Research Tool, ENCompass
Posted 12 August 2003 by Don Richardson
When? Now
How long? From now on
Why? Lets users search multiple resources simultaneously.
Groups Affected Anyone who uses the library's electronic resources.
Impact Positive.
Questions E-mail library-questions@wpi.edu

Details
Have you ever wanted to search many different library resources at the same time instead of each one individually? Well, now you can with ENCompass, a new research tool from Gordon Library. With ENCompass you can do one search across a wide range of library resources--full text electronic journals, licensed databases, library catalogs, special collections, theses and dissertations--and obtain one set of results.

ENCompass is more than a search interface, though. It is a system that helps libraries, archives, and museums manage and access their remote licensed electronic resources. It also is a set of tools that allows libraries to build their own local digital collections based on accepted metadata sources such as Dublin Core, EAD, TEI, etc. ENCompass provides all of this and access through a single interface. Currently we offer access through ENCompass to 16 remote databases and full text sites, 8 library catalogs, including our own, and two local digital collections, the Woodbury & Company Letterheads and the WPI Electronic Theses and Dissertations. And we plan to offer more in the future.

We invite you to try ENCompass. The URL is http://encompass.wpi.edu:20038. You also can access ENCompass from the Quick Links menu on any Gordon Library Web page. Off campus access is available once you authenticate to the WPI proxy server. We have created an ENCompass FAQ at http://www.wpi.edu/Academics/Library/Help/encompass.html to provide more information. Please e-mail library-questions@wpi.edu if you have questions or to report problems.

Changes to http://webmail.wpi.edu
Posted 8 August 2003 by CCC Helpdesk
When? 8/7 - 8/8/2003
How long? Permanently
Why? In order to provide easy access to the various WPI web-based e-mail.
Groups Affected Users of http://webmail.wpi.edu and other WPI web-based e-mail
Impact 1. https://webmail.wpi.edu has become a universal web e-mail access point for CCC UNIX, Academic Exchange, Admin Exchange, and optionally for departmental mail servers.
2. CCC UNIX SquirrelMail was upgraded to version 1.4.1. In the process, all user settings were reset in order to fix a problem with folder permissions.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
1. The URL for UNIX SquirrelMail (https://webmail.wpi.edu) is now an access point for all WPI mail-users to access their e-mail over the web. This page contains links to the various web clients that are available:

- UNIX SquirrelMail: For faculty, staff and student users who use UNIX mail systems.
- Academic Exchange: Outlook Web Access (OWA) for students who use the Academic domain Microsoft Exchange server.
- Admin Exchange: Outlook Web Access (OWA) for faculty and staff who use the Admin domain Microsoft Exchange server.
- Departmental E-mail: For those departments that have their own e-mail servers and wish to include links to their web services.

2. On 8/8/2003, SquirrelMail was upgraded to version 1.4.1 which was released on 7 July 2003. This update provided numerous fixes for reported problems. During the upgrade all SquirrelMail user settings were reset to the system defaults. Details regarding the changes made in version 1.4.1 can be found here:

http://www.squirrelmail.org/changelog.php



Web Server Share RESTORED
Posted 21 July 2003 by Amy L. Marr
When? Today, 12:00 noon
How long? indefinitely
Why? Services suspended on April 2, 2003 are now restored as security problems have been resolved
Groups Affected Faculty & staff maintaining web pages on the main university server, www.wpi.edu
Impact Users can now once again map the share \\toaster\www_docs for web maintenance purposes.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
We are pleased to inform the WPI community that drive mapping services to the webserver are now re-enabled, after being disabled on April 2, 2003 due to the discovery of some security problems. Drive mapping to individual user accounts and other areas of the WPI network were unaffected by this outage, and continue to function normally.

Again, we apologize for the inconvenience of these services over the past 2.5 months, but security continues to be our top priority.

Thank you for your understanding and cooperation while we work to provide services which are both convenient and ensure the security of our systems.

It should be noted that users should start using the share rather than FTP services before August 1, 2003. Please see the reminder notice regarding termination of FTP services for more information.

PHP Upload Services Disabled
Posted 9 July 2003 by Amy L. Marr
When? Tuesday, July 7, 2003
How long? Permanently
Why? Upload is not necessary to run PHP, but it does pose certain security risks.
Groups Affected Students and Faculty maintaining personal sites on users.wpi.edu
Impact PHP scripts which use upload will no longer function
Questions E-mail webmaster@wpi.edu

Details
Due to security concerns, file uploading using PHP has been permanently disabled on the user web server (users.wpi.edu) as well as on the main university server (www.wpi.edu).


Printer Migration from server Elwood to Uniprint/Banner PC Client upgrade
Posted 3 July 2003 by CCC Helpdesk
When? Friday, July 11, 2003 on login
How long? Batch file will run briefly on the local machine (less than 1 minute)
Why? The server named Elwood is being decommissioned, so a new print server mechanism is required. Also, a small update for the Banner PC client will be installed.
Groups Affected ADMIN domain users; faculty and staff.
Impact On first login to the ADMIN domain from a PC running Windows 2000 or Windows XP, a batch file will run that will locate and note currently installed printers, delete the old printer definitions (pointing to Elwood), and then install new printer definitions (pointing to the new Uniprint server). The Banner PC Client upgrade will take place when the PC is rebooted. We recommend rebooting first thing Friday morning.

Users logging into the ADMIN domain from a Windows 98 machine will need to manually install each new printer and manually uninstall each old printer definition. These users will not need to reboot in order to obtain the Banner PC Client upgrade.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
The server named Elwood has been used by many users on campus as their primary print server for several years now. This server is due to be decommissioned at the end of July. Users will need to utilize the new print server, named Uniprint in order to print to network printers via the ADMIN domain.

Windows 2000/XP users:
-------------------------------------
In order to save users the task
of modifying their current printer definitions, the CCC has created a process whereby a batch file will run on any PC's running Windows 2000 or Windows XP from which a user logs into the ADMIN domain. The batch file will:

1) detect and note currently installed Elwood printers on your local machine,
2) delete the obsolete printer definitions
3) reinstall the printers with the proper reference to new Uniprint server

The Banner Client upgrade will be installed when the PC is rebooted, anytime after Friday morning.

Windows 98 Users:
-----------------
Windows 98 users will need to manually install the new printer and then manually uninstall the old printer. We apologize for the inconvenience to these users, but the process is not compatible with Windows 98 technology. Windows 98 users need not take any action to obtain the Banner PC Client upgrade. Windows 98 users should follow these instructions for updating their printers or contact the Helpdesk for assistance:

Step 1 - Add the new printers
=============================
Users can add the printers manually by mapping to \\uniprint\printername. Once the new printer is installed, they can then remove the old printer definition.

To update the printers:

1. Note the printer queue name for the printer you want to install. (Reference your printers folder to obtain this infromation. Usually the format is "building_department#" For example, the first printer located in Higgins Labs Mechanical Engineering Dept might be called HL_ME1)

2. Start --> Run. In the "Open:" box, type \\uniprint\printername then hit the "Enter" key or click the "OK" button (Ex. \\uniprint\HL_ME1)

3. A printer installation wizard will ask you a few questions, please answer each question and click Next or Finish:
a. "Do you print from MS-DOS based applications? Yes/No" (No is the default) - Click Next
b. You will be asked for a "Printer Name", delete what appears in the box and replace it with the printer queue name followed by the words "on Uniprint" (Ex. HL_ME1 on Uniprint)
c. "Do you want Windows based programs to us this printer as the default printer? Yes/No" - click Next
e. "Do you want to print a test page?" Yes (recommended)/No - Click Finish

4. To remove the old printer definition:
a. Start -> Settings -> Printers
b. Right-click on the printer to be removed and choose "delete" from the menu

Repeat the process for additional printers until you have replaced all printer definitions.

For assistance with this process, call the Helpdesk at Ext. 5888 during the day on Friday July 11, or during the following work week, July 14-18, 2003.

Thank you for your cooperation during this time of change.

PHP Services Restored on www.wpi.edu
Posted 17 June 2003 by Amy L. Marr
When? June 17, 2003, 11:00 p.m.
How long?
Why? Security problems involving PHP have been resolved.
Groups Affected
Impact All PHP driven pages should now be working properly.
Questions Any continued problems with PHP driven pages on www.wpi.edu should be reported to webmaster@wpi.edu

Details
Thank you for your patience - we're pleased to report that PHP services are back up and running!

Redirection of wpi.wpi.edu to Linux cluster (ccc.wpi.edu)
Posted 9 May 2003 by CCC Helpdesk
When? Tuesday, May 13, 2003 approximately 9:00 AM
How long? NA
Why? The current server (wpi.wpi.edu) is an older, slower Alpha system. With the redirection, users will be able to take advantage of the faster processing available through the Linux cluster (ccc.wpi.edu)
Groups Affected users of wpi.wpi.edu
Impact Users may notice some changes, such as to their default command prompt. Users who normally run long compute jobs on wpi.wpi.edu may need to recompile the jobs so they will run on the Linux cluster.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Starting on Tuesday May 13, 2003 at approximately 9:00 AM (EST), users connecting to wpi.wpi.edu will be redirected to the Linux cluster (ccc.wpi.edu). The Linux cluster offers faster processing than the old Alpha server (wpi.wpi.edu).

Users may notice some changes, such as to the command prompt.

Long compute jobs normally run on wpi.wpi.edu may need to be recompiled to run on the Linux cluster.

To ease the transition, the old Alpha server (wpi.wpi.edu) will be renamed to wpi-alpha.wpi.edu

Please contact the Helpdesk if you have any questions or concerns about this change.

Thank you.

Termination of access to CCC Computer systems via Telnet, FTP and Modem (WPI Modem Bank).
Posted 29 April 2003 by CCC Helpdesk
When? August 1, 2003
How long? Permanently
Why? Security concerns are prompting the CCC to discontinue offering connection services to our systems via unencrypted means. Telnet, FTP and modem connections all pass unencrypted password information over insecure mediums.
Groups Affected Faculty, Staff and Students and anyone else connecting into CCC systems using telnet, FTP or the WPI public-access modems
Impact Users will no longer be able to connect to CCC computer systems using Telnet, FTP or the WPI public-access modems (which rely on connection protocols that are not secure). Users will need to make use of more secure alternatives to these connection methods. The Helpdesk has compiled some information about available alternatives, including SSH, SCP and direct Internet access using an ISP with the VPN. For complete details see: http://www.wpi.edu/Academics/CCC/Help/Unix/secureaccess.html
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Maintaining secure access to our systems is of the utmost importance to the Computing and Communications Center (CCC). For this reason, access to CCC computer systems via unencrypted tools like Telnet, FTP and use of the public-access modems will be terminated as of August 1, 2003.

There are secure tools available to replace each of these connection methods. Telnet users can use SSH (Secure Shell) tools, FTP users can use SCP (Secure CoPy) tools and user of the WPI modem bank can use direct Internet access via an ISP (Internet Service Provider) to connect into CCC computer systems from off-campus.

The Helpdesk has compiled some information about some available SSH and SCP tools as well as information about direct Internet access using an ISP with the VPN (Virtual Private Network). For complete details see: http://www.wpi.edu/Academics/CCC/Help/Unix/secureaccess.html

Switching to the use of these more secure, password-encrypted tools for connections to our systems will increase system security. However, we would like to take this opportunity to remind users that we rely on each user of our systems to follow user account security standards in order to ensure that our systems and the data contained therein remain secure.

What this means to each user is that we expect each user of our systems to maintain secret and secure passwords. This includes following these rules:

- do not write down your password (even if it is "hidden" under your keyboard, chair or in your top desk drawer and especially not on a sticky note attached to your monitor!)
- do not speak your password out loud where it can be overheard
- do not give your password to others
- do not allow others to login using your password credentials (even if you type in the password). Sharing accounts is not allowed. If you need to share files/access with others, contact the CCC Helpdesk to make proper arrangements.

Violations will be reported to the appropriate systems administrator(s) and appropriate actions will be taken. This applies to Faculty, staff and student users. More information on password security can be found in WPI's Acceptable Use Policy (AUP) at: http://www.wpi.edu/Pubs/Policies/AUP/#password

Please contact the Helpdesk if you have any questions or concerns.


jdbgmgr.exe Virus Hoax E-Mail
Posted 21 March 2003 by CCC Helpdesk
When? N/A
How long? N/A
Why? This explanation is being posted in response to the high level of inquiries the Helpdesk has received about this issue.
Groups Affected All e-mail users
Impact All users should be cautious of suspicious e-mail messages and report suspicious messages to the CCC Helpdesk before propagating.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
There is a virus hoax that advises users to delete a valid Windows file that is named jdbgmgr.exe. This file is the Microsoft Debugger Registrar for Java. If you received an e-mail that asked you to do this, please delete the e-mail message and do not forward it to others. Although this file, as with any executable, may become infected with a virus, its presence is not an indication of a virus infection.

The aforementioned e-mail is part of many e-mail hoaxes that are propagating the Internet. It's a good a idea to research the legitimacy of an e-mail you receive.

Information on this specific e-mail hoax can be found at the following web sites:

http://vil.mcafee.com/dispVirus.asp?virus_k=99436
http://hoaxbusters.ciac.org/HBMalCode.shtml#jdbgmgr
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q322993

We are sending this warning as a result of some individuals at WPI having received several of these hoax mail messages today.

Please forward any suspicious mail messages to helpdesk@wpi.edu with the full header information. Directions for obtaining the header information can be found at:
http://www.wpi.edu/Academics/CCC/Help/Virus/emailheaders.html

Thank you in advance for your diligence and cooperation.

New ccc.wpi.edu server cluster
Posted 14 March 2003 by CCC Helpdesk
When? Monday March 17, 2003 at 7:00 AM
How long? This is a permanent change to the cluster/group
Why? ccc.wpi.edu will now point to a group of newer, faster servers running Linux.
Groups Affected All users of ccc.wpi.edu (faculty, staff, students)
Impact There will be changes to the login prompt and the invalid password error message. Users should connect to ccc.wpi.edu using SSH instead of telnet.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
On Monday March 17, 2003 at 7:00 AM, the ccc.wpi.edu server group (or cluster) will be changed to point users to a new group of faster servers that will be running the Linux operating system.

Users connecting to ccc.wpi.edu will be logging into the new servers and may notice some changes.

Some users will see a difference in the login prompt. The new prompt will include the server name and the Linux system information. The second change involves login authentication errors. When a user types an incorrect password, the new error will read:

username: Kerberos password incorrect

Telnet to ccc.wpi.edu will be available for a short time in order for users to transition to using a more secure connection method, such as SSH (Secure Socket Shell). It is recommended that users make SSH connections to ccc.wpi.edu from now on. WPI has a site license for TeraTerm Pro software which can be used to make SSH connections. TeraTerm Pro is already installed on most WPI personal computers (PCs), including most lab PCs . It is available for installation via the ADMIN Domain (from \\salsa\netapps) and is available to the public for free via: http://www.zip.com.au/~roca/ttssh.html

If you experience problems using the new ccc.wpi.edu server group, please contact the CCC Helpdesk for assistance (email helpdesk@wpi.edu or phone: 508-831-5888).

Thank you for your understanding as we work to improve the computing services available for WPI Community use.


Disruption of Service: Banner Web Interface
Posted 28 January 2003 by CCC Helpdesk
When? Tuesday - February 4, 2003 - Starting at 9:00 AM
How long? 1 Business Day (approximately)
Why? In order to perform a major software upgrade to the software that runs Banner Web.
Groups Affected All users of Banner Web (Faculty, Staff, Students)
Impact The upgrade may cause some disruptions in service using Banner Web. Credit Card service will not work during the upgrade. The addresses for the Banner Web pages will be changing during the upgrade, so saving addresses as favorites or bookmarks is discouraged.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Starting at 9:00 AM on Tuesday, February 4, 2003, the software that drives the Banner Web interface will be upgraded from Oracle OAS 4.0.8.2.1 to Oracle IAS 9i. This is a major software upgrade that may take an entire business day to complete.

During the upgrade, Banner Web access will be available, but service disruptions are possible. Credit Card service will be unavailable during the upgrade.

Since the new version of the software will cause web page addresses (URLs) for Banner Web webpages to be constructed in a new fashion, references to the old addresses (such as Netscape bookmarks or Internet Explorer favorites) will no longer work. Helpdesk recommends that the old bookmarks/favorites be deleted and replaced with new ones after the upgrade is completed.

For assistance replacing these bookmarked pages, please contact the Helpdesk after the upgrade is completed.

4 New Chemistry References From knovel
Posted 28 January 2003 by Don Richardson
When? Now
How long? Forever
Why?
Groups Affected
Impact
Questions Contact the Library Reference Department by calling x6700 or
e-mail library-questions@wpi.edu

Details
The library is excited to announce access to four new online chemistry references from knovel. These new references give students and faculty the ability to quickly locate key information about the properties of chemical compounds. You may access these resources using any computer that is a part of the campus network. Simply launch your Web browser and visit www.knovel.com. If you are connecting from off campus, you will need to authenticate to the WPI proxy server first.

International Critical Tables of Numerical Data, Physics, Chemistry and Technology
http://www.knovel.com/knovel2/Toc.jsp?SpaceID=10093&BookID=735

knovel Critical Tables
http://www.knovel.com/knovel2/Toc.jsp?SpaceID=10093&BookID=761

Smithsonian Physical Tables (9th Revised Edition)
http://www.knovel.com/knovel2/Toc.jsp?SpaceID=10093&BookID=736

Thermochemistry of the Chemical Substances
http://www.knovel.com/knovel2/Toc.jsp?SpaceID=10093&BookID=744


PsycINFO: New Library Database
Posted 17 January 2003 by Don Richardson
When? Now
How long? Indefinitely
Why? Meets a need expressed by faculty
Groups Affected Anyone doing research using the literature of psychology and related areas
Impact Better and more productive research
Questions Contact the Library Reference Dept. by calling x6700 or
e-mail library-questions@wpi.edu

Details
PsycINFO, the American Psychological Association's psychological literature
abstracting database, is now available to WPI library users. PsycINFO covers
the literature of psychology from 1887 to date and includes references to
over 1800 journals, as well as book chapters, books, technical reports, and
dissertations. Although it is not a full text database, source references
from PsycINFO can be checked against the Library Catalog for WPI holdings.

The direct URL to PsycINFO is http://www.psycinfo.com/library/. Links also
appear on the Library Databases pages. The PsycINFO journal coverage list is
at http://www.apa.org/psycinfo/about/covlist.html.

As is the case with most remote library resources, access to PsycINFO is
available from computers in the WPI IP address range. For off campus access,
please use the proxy server,
http://www.wpi.edu/Academics/Library/Help/proxy.html.


INSPEC database has a new home in Engineering Village
Posted 17 January 2003 by Don Richardson
When? Now
How long? Indefinitely
Why? We think that Engineering Village provides a better platform for using INSPEC. There is the ability to do simultaneous searches of INSPEC and COMPENDEX and to eliminate duplicate records in search results.
Groups Affected Anyone who uses INSPEC.
Impact Hopefully, more productive searching.
Questions Contact the Library Reference Desk at ext. 6700 or email library-questions@wpi.edu.

Details
INSPEC, the abstracting database for physics, electrical engineering, and computing, is now available via Engineering Village2, where you also will find COMPENDEX, the database of the world's engineering literature. These two resources can be searched individually or
together on the EV2 platform. When searched in combination, users can
eliminate duplicate records from search results. Engineering Village also provides links to the full text of articles and to the WPI Library Catalog.

This is the URL for INSPEC on Engineering Village: http://www.engineeringvillage2.org/controller/servlet/Controller?CID=quickSearch&database=INSPEC
There are links to INSPEC, COMPENDEX, and Engineering Village on the Databases and Indexes page.

New Materials Science Databases
Posted 16 January 2003 by Don Richardson
When? Now
How long? Indefinitely
Why?
Groups Affected Faculty, staff, and students
Impact Greater resources for researching the materials science literature are now available to WPI faculty, staff, and students.
Questions Contact the Library Reference Desk by calling x6700 or
e-mail library-questions@wpi.edu

Details
WPI now has access to the Cambridge Scientific Abstracts Materials Science Collection. The collection consists of nine databases that cover the literature of aluminum, ceramics, copper, corrosion, engineered materials, materials business, mechanical engineering,
metallurgy, and welding. You can search the entire collection or specific databases.

The URL is http://www.csa.com/htbin/dbrng.cgi?username=worc&access=worc12&cat=materials . There are links to it from the Databases and Indexes main page, http://www.wpi.edu/+library/Databases , as well as the Mechanical Engineering and Metallurgical and Materials Engineering subject pages. Individual links to the nine databases will be added soon.

The CSA Materials Science Collection is accessible directly from the WPI network. If you are off campus, you will need to connect to the WPI proxy server first, http://www.wpi.edu/+library/Help/proxy.html .




Problems Opening Other User's Folders in Outlook (ADMIN Exchange server)
Posted 10 December 2002 by CCC Helpdesk
When? Problems started Monday, Dec. 9, 2002
How long? Until user refreshes history list
Why? Former Exchange server (PETRA) removal caused problems with using history list of "Other User's folder" items
Groups Affected primarily staff and faculty; Users of the ADMIN Domain who retrieve their mail from the Administrative Exchange server and use Outlook to open other user's folders may experience problems using the history list created by Outlook
Impact Using Outlook to open "Other User's Folders" may not function when using the history list stored automatically by Outlook.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Users of the ADMIN Domain who retrieve their mail from the Administrative Exchange server and use Outlook to open other user's folders may experience problems using the history list created by Outlook.

Symptom:
========
Users who use the History list to access another user's folder (or to access a shared folder, such as a departmental calendar) may receive the following error:

"The information store could not be opened".

Resolution:
========
Manually access the folder to refresh the History list. Below are directions to manually access a folder. You will need to follow this procedure for each item in the History list.

Using MS Outlook 2002 (XP) and MS Outlook 2000
----------------------------------------------
1. On the "File" menu, point to "Open",
and then click "Other User's Folder."

2. In the "Name" box, type the name of the person
who granted you sharing or delegate access permission,
or click "Name" to select from a list.
NOTE: Departmental calendars are in the format:
Calendar - Department

3. In the "Folder" list, click the folder you want to open.


Office Equipment Shut Down
Posted 27 November 2002 by CCC Helpdesk
When? Today, Nov. 27, 2002 - End of work day
How long? Over Holiday Break (4 days)
Why? The CCC Helpdesk recommends that Office equipment (computers, printers, copiers, etc.) be shut down over the holiday weekend to protect against potential power surges. A surge protector should be in place. In the absence of a surge protector, the equipment should be unplugged from the power source.
Groups Affected Faculty and Staff
Impact Taking the necessary precautions will prevent possible damage to expensive equipment and will result in cost savings to WPI (from decreased power utilization).
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Wintery weather can lead to power outages that can result in power surges. Power surges can damage sensitive electrical equipment like computers, printers, copiers, scanners, etc.

To protect against potential surges, the CCC recommends that all unnecessary electrical equipment be powered off over the holiday weekend.

If the equipment is protected by a surge protection device then no further action is required. In the absence of a surge protection device, the equipment should be unplugged from the power source.

The added benefit to shutting down devices that will go unused over the long weekend is that WPI will see cost savings with regard to its electrical power utilization.

Thank you for your attention to this matter.



Request for Input RE: Elwood usage
Posted 11 October 2002 by CCC Helpdesk
When? Response needed by Thursday October 17th, 2002
How long? N/A
Why? Elwood services need to be migrated to the new server (McTeer)
Groups Affected Anyone using applications/utilities in Elwood
Impact Applications/utilities not moved will not be available on the new server
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
We are asking for Elwood users to contact us to make us aware of applications/utilities they are using on Elwood. We are working to move all Elwood services to a new server, named McTeer, within the next few weeks. Services not currently in use will not be moved. We have already made plans to move Encumbrance, FinRep and Plant Services menus. If you are using other menus or utilities or have data that currently resides in Elwood that needs to be moved, please contact us with specific information about your requirements.

We will be updating the community soon as to when the move from Elwood to McTeer will happen. Thank you for your cooperation as we plan this server migration.



Request for feedback
Posted 10 October 2002 by CCC Helpdesk
When? Before Oct. 14, 2002
How long? N/A
Why? We are changing the mail server system and need to know who is logging in to UNIX and using a mail reader other than pine. If logging in and not using pine, please notify helpdesk@wpi.edu about what UNIX mail reader you use so that we can configure your e-mail delivery.

If you use pine alone, or pine with a pc mail reader, you won't need to contact us.
Groups Affected Users of Unix mail readers other than Pine
Impact Users of Unix mail readers other than Pine may require a special configuration in order to continue use of that mail reader after the change.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Our 600MHZ Alpha mail server has had problems keeping up with the current level of email delivery, and has suffered from the load of dealing with POP and IMAP requests. In the layout of this server, those client-server methods were handled as exception cases, which caused a lot of overhead on the system. POP and IMAP has become a more common, perhaps the predominant, mail delivery method, which the current server software is not handling well. Also, mail clients which dealt with mail in the traditional way (e.g. mail and pine) had the potential of clashing with these pc mail clients.

We plan to switch to a new mail server over term break, probably the weekend of October 19. The new system is a Dell 2650 server, with two 2.4GHz Pentium IV XEON chips, running Red Hat Linux 7.3. The mail server software will be cyrus-imapd, which was designed to handle POP and IMAP.

We have tested a configuration of pine which connects directly to this mail server, so people who use pine in conjunction with a pc mail client (e.g. outlook or eudora) will not have any more problems with pine fighting for the mail with the pc, since they'll both be dealing with the mail in the same way.

There is a problem for some older UNIX mailers with this setup, though. The mail program, for example, is incapable of dealing with POP or IMAP. Mail boxes of people who want to deal with their mail with the mail program will have to be set up in the traditional mail way. The only disadvantage for these people is that they will not be able to use POP or IMAP to get their mail, but only the traditional mail program.

We need to know which people do not use pine or a pc client to read mail in order to configure this server for their use.


Warning about e-mail Hoaxes
Posted 19 August 2002 by CCC Helpdesk
When?
How long?
Why? We have seen a few e-mail hoaxes circulating on campus within the last few weeks.
Groups Affected All e-mail users
Impact All users should be cautious of suspicious e-mail messages and report suspicious messages to the CCC Helpdesk.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Please beware of e-mail messages with suspicious content. Particularly those that are requesting monetary assistance or those that offer a percentage in exchange for helping with large money transfers. These messages are fraudulent in nature and should be reported to the Helpdesk so that we can notify the Sender's Internet Service Provider (ISP) in an attempt to halt the propagation of these hoaxes.

We are sending this warning as a result of some individuals at WPI having received some of these hoax mail messages today.

Below are some good resources for learning more about e-mail hoaxes and scams:

http://diamond-back.com/emailhoaxes.html
http://hoaxbusters.ciac.org/
http://www.truthorfiction.com/rumors/nigeriascams.htm

Please forward any suspicious mail messages to helpdesk@wpi.edu with the full header information. Directions for obtaining the header information can be found at:
http://www.wpi.edu/Academics/CCC/Help/Virus/emailheaders.html

Thank you in advance for your diligence and cooperation.

Samba Services Deactivation
Posted 24 July 2002 by CCC Helpdesk
When? Starting Thursday, July 25, 2002
How long? Permanently
Why? Decommissioning Samba Services. Alternative file and print services are now available via the ADMIN and ACADEMIC domains.
Groups Affected Anyone trying to map file or print services off \\res
Impact Mapping file services from \\res and print services off \\res will no longer be available. Alternative mapping for file and print services will need to be used.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Other mechanisms have been provided for mapping files and accessing print services from within the existing Microsoft network domains (ADMIN and ACADEMIC). As a result, Samba services will be shut down on the WPI systems.

Users currently mapping \\res\ to access home directories, or \\res\ to access other file stores, should instead map
\\toaster\.

For the following printers, new queues within the
ADMIN domain have been provided as follows:

Samba Queue ADMIN Queue
----------------------------------------------
\\res\math1 \\elwood\sh_ma1
\\res\math2 \\elwood\sh_ma3
\\res\math104 \\elwood\sh_ma4
\\res\mathtekcolor \\elwood\sh_ma5
\\res\oh-phnt4 \\elwood\oh_phnt4
\\res\physics \\elwood\oh_phnt1
\\res\physics3 \\elwood\oh_phnt3
\\res\stat3 \\elwood\sh_ma6


Banner Systems Unavailable
Posted 9 July 2002 by CCC Helpdesk
When? Friday, July 12, 2002 starting at Noon
How long? Up to End of work day
Why? To allow a proper first close of fiscal year 2002 data and bring balances available forward to fiscal 2003.
Groups Affected Faculty and Staff Banner users
Impact Users of the Banner PC Client will be restricted from accessing Banner during the duration of the close process.

Web access to Banner will not be affected.
Questions Contact Frank Conti

Details
Banner will be unavailable for access via the Banner PC Client starting at noon on Friday, July 12, 2002 for approximately 2 hours to allow for a proper close of Fiscal year 2002 data.

Staff and Faculty will be notified via e-mail (using the wpi_staff@wpi.edu and wpi_faculty@wpi.edu mailing lists) when the close process has finished and the systems are once again available for client access.

Please address any questions to Frank Conti (fpconti@wpi.edu)

Implementation of new automated notification process for administrative printing issues.
Posted 19 February 2002 by CCC Helpdesk
When? Starting Wednesday, Feb. 20, 2002
How long? Not Applicable
Why? To facilitate the resolution of administrative printing issues.
Groups Affected Faculty and Staff
Impact Users who submit print jobs for printing via the Administrative systems (ADMIN/Elwood) may be notified if an issue arises regarding their print jobs.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Automatic notification will be sent via e-mail directly to the user who submitted the print job. The notification will include information about the print job and the state of that print job. The automated e-mail notification will also include potential causes of the problem and suggestions about what actions the user can take
to try to resolve the problem.

Users should not reply to the automated e-mail, which will originate from the address: system@jake.wpi.edu

Users should, instead, contact the Helpdesk for further assistance.

Banner (Administrative Systems) Shutdown
Posted 27 September 2001 by CCC Helpdesk
When? 4 P.M. Friday, September 28, 2001
How long? 24 Hours (approximate downtime)
Why? Backup systems prior to close of Finance, Close of Finance processing, and Oracle Upgrade
Groups Affected Faculty, Staff, Students
Impact No Banner Client access. No Banner Web access - including no access to Online Registration or Employee Web.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Banner needs to be shut down in order to perform a complete backup of the systems prior to the final close of the Banner Finance system, planned for later on Friday night. Once the close of Finance processing has completed (early Saturday morning), an Oracle upgrade will be performed. All work should be completed by 4 P.M. Saturday afternoon.

Administrative Systems Planned Outage
Posted 20 September 2001 by CCC Helpdesk
When? Saturday September 22, 9:00 AM
How long? 3 hours
Why? Server maintenance will be performed.
Groups Affected Anyone who logs into or utilizes services provided by the ADMIN domain.
Impact File shares, administrative e-mail access, Banner web for students and employees, online workorder submission, CareerConnections access, and ARMS access will be unavailable. ELWOOD will be unaffected.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
Microsoft recently released a number of security patches for Windows 2000 Server. Some of these patches will be applied to our servers during this routine server maintenance. More information about these patches can be found at: http://www.microsoft.com/security.


MatLab License Server Back up
Posted 12 September 2001 by Amy L. Marr
When? 12 September 2001, 11:15AM
How long?
Why?
Groups Affected
Impact Anyone using MatLab should be able to do so now.
Questions Contact the Helpdesk by calling x5888 or
e-mail helpdesk@wpi.edu

Details
The CCC continues to work on other problems related to the hardware failure on stat.wpi.edu, but MatLab licensing should work properly.

Web Server Upgrade Delayed
Posted 21 August 2001 by Amy L. Marr
When?
How long? Three Weeks
Why? Problems with the HP/UX operating system will take longer to fix and test.
Groups Affected
Impact
Questions Contact webmaster@wpi.edu

Details
Last Thursday's web server upgrade will be delayed at least three weeks while we install an updated operating system on the new server and perform load testing. An announcement to the community will be made if we forsee any further interruption in service.

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Last modified: Mar 07, 2003, 11:19 EST
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