Informality
Because of its unique informal, problem-solving role, speaking to the ombudsperson about a concern does NOT constitute legal "notice" to the institution that the problem exists. Anyone wishing to "put the institution on notice" may contact an administrator or invoke formal grievance procedures. The ombudsperson can provide referral information about "who to contact" for anyone seeking to use administrative or formal grievance options.
Using the ombudsperson does not prevent anyone from using existing administrative or formal grievance procedures. The lack of participation by the ombudsperson in such proceedings does not prevent the use of other evidence or witnesses which may exist to help an individual "prove his/her case."
The ombudsperson functions on an informal basis by such means as: listening, providing and receiving information, reframing issues, developing options, referral, third party intervention, shuttle diplomacy, mediation, and systems change. The ombudsperson may conduct informal fact finding when appropriate.
The ombudsperson does not take an active role in any formal institutional investigative or adjudicative procedures. The ombudsperson may informally investigate or otherwise examine alleged procedural irregularities of a formal process and allegations about alleged acts, omissions, improprieties and/or broader systemic problems.
The ombudsperson supplements, but does not replace, any steps required in formal internal or external procedures. Use of the ombudsperson is not a required step in any grievance process or organizational policy.
Maintained by webmaster@wpi.eduLast modified: September 25, 2007 11:45:17