New CCC Computer Trainer here to help

by Debra L. Dexter - CCC Computer Trainer

Allow me to introduce myself. I am one of the CCC's newest members - The Computer Trainer. I will be working in conjunction with the Help Desk facility to assist WPI computer users with any questions/problems that occur with campus supported software. Any questions regarding difficulties with hardware should be directed to the Computer Shop. Although if you're not sure what the problem is, don't hesitate to call the help desk. One way or another, we'll find the answers to your questions.

In the near future, I will be creating training classes. There are nearly one-hundred PC applications the Novell network offers so I need to hear your recommendations on what you'd like to learn, and when and how much time you can devote to learning it. I'm here to service the users, but without your input I'll be out of a job so please contact me or the help desk via phone or E-mail.

In other news, the Help Desk, as well as the Computer Shop, have been receiving calls and E-mail on difficulties with Netscape. Here's the background: When the old version of Netscape expired, CCC installed the new version on the network. Many people then discovered the new version either did not work at all, or Microsoft Word and/or WordPerfect did not work but Netscape did. The problem is contingent upon the software configuration of your computer and/or the hardware you are using. The new version of Netscape came with a new set of OLE's (object linking and embedding files) from the developers of Netscape. In general, OLE's enable the different parts of Windows applications to work together. When installed, the new set of OLE's were sometimes incompatible with those of Microsoft Word and/or WordPerfect on some computers, thereby causing the inability to start either application.

Unfortunately, since the problem is contingent upon the software configuration of your computer and/or the hardware you are using, there are different solutions to fix this problem. On some computers, one way would be to delete or rename the OLE files and re-install Microsoft Word and/or WordPerfect. If you need assistance carrying out this procedure, or if you feel uncomfortable trying any methods by yourself, contact the Help Desk or the Computer Shop by phone or E-mail and someone will help you.

Again, we need to open the lines of communication. We will keep you up to date with new training and other news at CCC through Newspeak. Contact us at:

Debra L. Dexter, Computer Trainer, College Computer Center, Main Office, dldexter@wpi, 831-5197

Give feedback: newspeak@wpi.wpi.edu
Maintained by: Troy Thompson