A: For basically any questions, contact The Help Desk (helpdesk@wpi), call extension 5888 or stop by room B21. The hours are: Monday through Friday 9:00 AM to 6:00 PM when A, B, C, D terms are in session. When in doubt about whom to contact, call the Help Desk. If you are not sure what the problem is, the staff at the Help Desk will help you determine what could be wrong. If the Help Desk staff cannot immediately answer your question, they will find the person who can and have them contact you or relay the information to you directly. The Help Desk will take the time to walk you through using applications like Powerpoint to build presentations, Excel to create spreadsheets, electronic mail, or even how to dial in from off campus. The only thing they will not do is help you with your homework.
Q: Why does some of the software on the Network not work on my computer? Why is my document not printing? There is an error message regarding memory when I try to run a specific program? I am thinking of buying a computer, what system configuration would I need to use the WPI network?
A: For any hardware support, contact The PC Repair Shop in room A16, e-mail topc-questions@wpi or call extension 5015. The staff in the Shop takes care of hardware support for approved PC's, Laser Printers and Terminals and error messages with Novell. They answer questions about technical difficulties with equipment whether it's hardware including hard drives, disk drives, monitors, keyboards, printers, etc.; or software on Novell (for example, why a program is not running).
Q: I forgot my password. How do I get this problem fixed? I need an account, where do I get one?
A: CCC Main Lab in room 222. This lab distributes all accounts including WPI and Novell. As a freshman or transfer student, you probably received an account during registration. If not, you can bring your WPI ID to the desk and ask for one. If you are a new faculty or staff member, the same conditions apply. If you forget your password, visit the lab and they will get the problem fixed. This lab is open Sunday through Thursday, 24 hours per day. On Friday they close at 11:00 PM, Saturday 11:00 AM to 7:00 PM and open Sunday at 11:00 AM.
Q: I use a Macintosh, whom can I contact with questions?
A: For Macintosh Support you can contact Troy Thompson (tbt@wpi) at extension 5223, room 220.
A: For any Network Support you can call extension 2220, or visit room B26.
If you are a student living in a WPI residence hall and wish to become connected to the Network, visit the CCC Department Secretary, Marie Dube in room 211. She will give you the sign-up form and instructions on how to proceed from there. If you need to get a computer connected in a non-residence hall building, call extension 2220. This is also the number to call to deal with problems with current connections to the network, ethernet cards, ports, etc.
When you do contact any of the above groups, keep in mind we answer a lot of questions throughout the day. We will respond to your needs as soon as possible. You need to relay as many specifics about your problem as possible like the exact error message and what you have tried on your own to solve it. Also, include information on where you experienced the problem. Specify which computer in what lab, or in your dorm room, how long you have been experiencing it or if you have already talked to someone about it.
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