Worcester Polytechnic Institute Electronic Projects Collection

Title page for E-project-030411-141653

Project TypeMQP
Submission date2011-03-04
  • Sarah A Albrecht, IE
  • Catherine Elizabeth Danko, IE
  • Rachel Carissa Wallace, MGE
  • URNE-project-030411-141653
    SponsorDepartment of Veterans Affairs, Worcester VA CBOC
    TitleProvider Scheduling at the Worcester VA Community Based Outpatient Clinic
  • Konrad, Renata, MG
  • Bar-On, Isa, ME
  • Availability unrestricted


    The implementation of a Patient-Centered Medical Home (PCMH) concept, known as the Patient Aligned Care Team (PACT) model at the Worcester Community Based Outpatient Clinic (CBOC), revealed provider scheduling and utilization challenges. A linear programming based planning tool described in this report identifies optimal provider schedules The planning tool, named ProSkedge, is able to be modified to fit the varying operating constraints the CBOC faces. Also included is a simulation model to validate the linear program and to perform scenario analysis. Additional recommendations for improved facility operations are provided based on observation and a review of the literature.

  • ProSkedge.xlsm
  • Provider_Scheduling_at_the_Worcester_VA_CBOC.pdf

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