Project Type MQP Submission date 2008-04-23 Authors Nicholas John Facchiano, MAC Ashley L Kingman, MAC Amanda B Olore, MAC David Eduardo Zuniga, MAC URN E-project-042308-150804 Sponsor John Hancock Insurance and Financial Services Title Sampling Strategies for Error Rate Estimation and Quality Control Advisors Wilbur, Jayson D., MAC Abraham, Jon P, MA Availability unrestricted Abstract
John Hancock must utilize processes to monitor departmental performance. Our group was presented with several problems whose solutions will benefit the company's quality assurance capabilities. This MQP analyzes the optimization of a sampling function for a book of insurance policies, the bootstrapping method for the estimation of policy shortfall confidence intervals, and a sampling procedure to aid the company in customer satisfaction screening.
Files JPA-0703_JHMQP_FINAL.pdf
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