Title page for E-project-042708-034117

Project Type	IQP
Submission date	2008-04-27
Authors	Nicole Janina Croteau, BIO John C Dieselman, johnd@WPI.EDU, BE Stephen Rose, srose88@WPI.EDU, AE
URN	E-project-042708-034117
Division	Social and Human Services
Center	Melbourne, Australia
Sponsor	Vision Australia
Title	Identifying Client Unmet Need and Designing a Continuous Feedback System for Vision Australia
Advisors	Lemone, Karen A., CS Salazar, Guillermo F., CE
Availability	unrestricted
Abstract The outcomes assessment program of Vision Australia, a low-vision service provider in Australia, evaluates the effectiveness of the client service delivery model, but provides no way to find unmet need. The project's goal was to design a feedback system for evaluating client unmet need. Feedback mechanisms of service organizations were assessed to determine appropriate techniques for Vision Australia. Client interviews and focus groups were performed to establish the unmet need. Unmet needs were identified and a feedback system was designed.
Files	Vision_Australia_IQP_2008.pdf

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