Project Type IQP Submission date 2006-04-30 Authors Sarah J Pickett, CS Michael Rawdon, CS Mark P Ricciardelli, IE Jonathan D Ross, ECE URN E-project-043006-225225 Division Social and Human Services Center Melbourne, Australia Sponsor Vision Australia Title Improved Client Service Model Advisors Clements, Kevin A., EE Davis, Paul W., MA Availability unrestricted Abstract
Vision Australia (VA), a non-profit, blind services organization, is currently operating under three separate client service models, which are remnants of its recent merger. This project was established to examine archival evidence of the pre-merger organizations, interview VA staff, and consult similar international service organizations to explore solutions to challenges that VA will face in the formation of their new client service model. Analysis of these data has generated a set of recommendations for VA's client service model development team.
Files Vision_Australia_06_IQP.pdf
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