Project Type IQP Submission date 2006-05-04 Authors Joanna Leigh Bridge, CE Brenden Brown, PH Kyle Joseph Robichaud, BE Benjamin A Thistle, ME URN E-project-050406-082550 Division Energy and Resources Center Windhoek, Namibia Sponsor Desert Research Foundation of Namibia Title Enhancing Understanding of Utility Services: Improving Communication between the residents of Katutura and the City of Windhoek Advisors Demetry, Chrysanthe, ME Vaz, Richard Francis, EE Availability unrestricted
The goal of this project, sponsored by the Desert Research Foundation of Namibia, was to recommend an awareness raising process to assist communities in enhancing their understanding of city services and bills. This project investigated the differences in perceptions, comprehension, and communication between communities, to find what factors influence a community's ability to organize bill payment. The findings were used to make recommendations that would allow other communities to benefit from what has been successful in communities with a high rate of bill payment.
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