Project Type IQP Submission date 2009-05-19 Authors Robert James McNamee, ME Matthew A Parker, ME Sean Thayer Philbrook, CM URN E-project-051909-081257 Division Social and Human Services Center Melbourne, Australia Sponsor City of Melbourne's Building Team Title Key Performance Indicators for the City of Melbourne's Building Team Advisors Kinicki, Robert, CS Weininger, Stephen J., CH Availability unrestricted Abstract
This project developed a set of Key Performance Indicators (KPIs) and an implementation plan for the City of Melbourne's Building Team to improve measurement of workload and the contributions of each Building Officer. By shadowing the Building Officers, hosting a workshop, and examining internal documents, specific processes important to quantifying performance were identified. The developed KPI's utilize existing databases and reporting schemes for ease of documentation and cost effectiveness without significantly altering the Building Officers' daily activities. These measures account for the varying complexities associated with working in a major city.
Files BT_KPI_Report.pdf
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