System Administrator Standards
A systems administrator is a member of the university community who is responsible for system and network support of computing resources in a local, departmental or enterprise environment. This could be a single person or a shared responsibility among several individuals. The title of this person varies by department. The systems administrator acts as the primary contact person in case of a security event.
The purpose of this standard is to outline required procedures for systems administrators.
The scope covers systems administrators managing systems in one or more of the following categories.
- Systems storing
- WPI confidential information
- Governmentally regulated information
- WPI intellectual property
- Information covered under any executed non-disclosure agreement
- IT supported administrative and academic computers
- Computers in WPI laboratories
- Systems connected to the WPI network (except student-owned machines)
WPI systems administrators:
- Adhere to the WPI Acceptable Use Policy and the Code of Conduct for IT Administrators.
- Provide, maintain and secure systems.
- Possess and maintain current knowledge and skills for administered platforms
- Provide back-up and recovery for critical data, specifically:
- Creating, maintaining and adhering to an approved backup schedule
- Ensuring that the previous backup was successful
- Providing for a reasonable tape rotation schedule and changing tapes accordingly
- Cataloging, clearly marking, and storing tapes in an appropriate "safe place" or off-site
- Replacing tape media according to the backup schedule and media manufacturer recommendations
- Define account creation and removal procedures
- Provide support to end-users directly and via the Helpdesk
- Change Management
- Document changes via software or other means
- Require supervisory sign-off for changes that affect the infrastructure or secure data of the university
- Initiate an investigation of any suspected security breach according to the IT Incident Response Standard.
- The Information Technology Division endorsed this standard in February 2007.
- The faculty Committee on IT Policy endorsed this standard on April 15, 2008.
Last modified: May 13, 2008, 13:17 EDT