Customer Service Center
The Customer Service Center is the heart of the WPI Facilities Organization. We are here to make your facilities repair and replacement requests as simple as possible. We are located at 37 Lee Street, and we can be reached during the hours listed on this page. Peggy Caisse is the Customer Service Operations Manager, and she can be reached at 508-831-6453.
Main contact number: +1-508-831-5500
Emergency Repair Requests
Emergencies may be communicated to the Service Center staff at +1-508-831-5500 or +1-508-831-5131 during normal business hours. The Service Center staff will create an emergency work request in response to an unanticipated facility condition that the originator perceives to be causing damage to persons, property, equipment, or the environment, or in response to an unanticipated facility condition that is impeding academic programming, delivery of educational services, or workforce productivity. During non-business hours (between 5 pm and 7 am Monday through Friday and on weekends) please contact Campus Police at +1-508-831-5555 or +1-508-831-5433.
Work orders for emergencies will be entered by the Service Center staff. Emergency work requests should be made over the telephone - they should not be put into the online work order system and should not be communicated via email.
Routine Repair Requests
We request that you use the work order system to submit requests for the repair or replacement of defective or worn parts of the institution's facilities, such as lights, restroom fixtures, walls, floors, heating, air conditioning systems, windows, etc. All work requests should be submitted through Maximo unless there is a facilities emergency.
Your Windows username and password will allow you to access the Maximo Work Order System. Please click on https://max.wpi.edu:7002/maximo/ui/login to log on to work orders. If you need assistance, please contact us at +1-508-831-5500.
Please provide as much detail as possible. The more specific the information, the quicker we will be able to address this issue.
The Facilities Department values your feedback on any facilities, service, project or work related matter. If you have any questions or comments, please send an email to email@example.com, or complete the feedback form, which will be forwarded to us. You may also contact Liz Tomaszewski, Facilities Systems Manager, at +1-508-831-5454 or firstname.lastname@example.org, with your comments or questions.