IT Support & Services
Gordon Library, Helpdesk
- Associate Director, IT Service & Support
Marie is responsible for all IT service and support functions. She provides leadership to the Technology Helpdesk, Desktop Support and Content, Communications, and Training groups, working with area supervisors to define support services strategy, ensure operational efficiency, and oversee continuous improvement efforts. Her talented team of IT support professionals and student staff are committed to effective service delivery, customer service excellence, and productivity enablement of the campus community through effective use of technology.
Marie holds a BA in mathematics (with minors in computer science and French). She holds the following certifications: Project Management (WPI CPE, 2012), Management Series I & II (COWC, 2009 - 2012), and Helpdesk Manager (HDI). Her commitment to leading effectively has been informed by completion of: Leadership Development program (CCL, 2012), SDI program (Personal Strengths, 2011), and the WPI Leadership Development Institute (2010-2012). Marie is the president of the HDI New England chapter, involved with the itSMf Higher Education LIG, and a SIGMaster for NERComp.