Strategic Advisory Board
The board includes members from industry, healthcare provider, and other academic organizations who work closely with HDI leadership to assess the institute’s current initiatives and direct future plans.
David Dimond (Chair)
CHIEF STRATEGIST INDUSTRY SOLUTIONS, EMC SOLUTIONS GROUP
Vera T. Tice (Managing Director)
HEALTHCARE DELIVERY INSTITUTE AT WPI
CHIEF OPERATING OFFICER, HEALTHINFONET
MANAGING PARTNER, CCP EQUITY PARTNERS
VICE PRESIDENT OF SERVICE DELIVERY, BLUE CROSS BLUE SHIELD OF MASSACHUSETTS
CO-DIRECTOR OF BIOMEDICAL INFORMATICS TRAINING PROGRAM
STANFORD UNIVERSITY SCHOOL OF MEDICINE
VICE PRESIDENT AND DEAN OF WPI ACADEMIC & CORPORATE DEVELOPMENT
VICE PRESIDENT & CHIEF INNOVATION OFFICER OF HEALTHCARE PAYER & PHARMA, XEROX
MASTER INVENTOR, IBM
PROF. OF FAMILY MEDICINE AND COMMUNITY HEALTH & QUANTITATIVE SCIENCES
UMASS MEDICAL SCHOOL
VICE PRESIDENT OF MARKETING, GOVERNMENT & COMMUNITY RELATIONS
VANGUARD HEALTH SYSTEMS, NEW ENGLAND MARKET
MANAGING MEMBER OF STRATEGIC CHOICES, LLC
ASSOC. PROF. OF OPERATIONS & INDUSTRIAL ENGINEERING, WPI SCHOOL OF BUSINESS
FACULTY DIRECTOR, HEALTHCARE DELIVERY INSTITUTE AT WPI
VICE PRESIDENT, BUSINESS TRANSFORMATION, BETH ISRAEL DEACONESS MEDICAL CENTER
ASSISTANT VICE PRESIDENT FOR WPI GOVERNANCE & COMMUNITY RELATIONS
VICE PRESIDENT AND GENERAL MANAGER OF PHILIPS RESEARCH NORTH AMERICA
Managing Partner CCP Equity Partners
Michael Aspinwall is a managing partner of CCP Equity Partners, a leading private equity firm providing growth capital to innovative healthcare services and financial services companies. The firm’s most recent fund is $300 million. He focuses on healthcare services, specialty managed care, disease management, healthcare information technologies, and related outsourcing services. As an active investor, he has served on the boards of over 10 companies serving most major segments of healthcare delivery. Prior to CCP, he was a managing partner of Bear Stearns Health Innoventures, a venture capital fund. Prior to that he was senior vice president and co-head of healthcare investing at GE Equity. Before GE, he spent seven years at Chase Manhattan Bank, where he established and led the Healthcare Financial Services Division, providing financing and information exchange services to healthcare companies.
Chief Operating Officer HealthInfoNet
Shaun Alfreds is chief operating officer of HealthInfoNet,the statewide health information exchange organization and Regional Extension Center in Maine. He oversees all operational and business activities of the organization, including the grants received under the Health Information Technology for Economic and Clinical Health (HITECH) Act. Previous to joining HealthInfoNet, he conducted research and policy development in the areas of health information technology (HIT) and health information exchange (HIE) with particular emphasis on public sector activities. As HIT program manager at the National Academy for State Health Policy and senior project director at the University of Massachusetts Medical School, he oversaw and supported a number of HIT and HIE projects for the National Governors Association State Alliance for eHealth, the Office of the National Coordinator for HIT, and the Agency for Healthcare Research and Quality National Resource Center for HIT. He holds a faculty appointment in the Department of Family Medicine and Community Health at the University of Massachusetts Medical School. He received an MBA from the University of Maine and is a Certified Professional in Health Information Technology and Electronic Health Records.
Senior Healthcare Executive and Healthcare Change Advocate
Kathryn Dawson-Townsend is a senior healthcare executive with experience in operations, strategy, and IT system implementations. Most recently she was vice president of service delivery at Blue Cross Blue Shield of Massachusetts. In this position, she led the member service and provider service contact centers, with a staff of over 500 associates who respond to calls, letters, and email. She graduated from the Executive Leadership Program of America's Health Insurance Plans in 2005. In 2011 she was awarded the Executive Certificate in Management and Leadership from MIT. She has served on WPI's Industrial Engineering Advisory Board for several years, and now brings her experience and passion for improving healthcare to the Healthcare Delivery Institute. She is active in her community and was given the BlueCrew Distinguished Leadership Award for community service. She earned her BSE in engineering (industrial and operations) from the University of Michigan and her MBA from the University of Dayton (Ohio).
Health Sciences Leader of Strategy and Innovation
David Dimond is an expert on business and technology trends related to healthcare market convergence and the policies of reform. His team at EMC focuses on early stage development of repeatable solutions to meet strategic market demands. Before joining EMC, he was a strategic advisor to several large healthcare technology companies, startups and investment banks while co-founding the cloud-based healthcare social media platform whatnext.com. Prior to this, he was senior vice president of innovation at TSC, where his focus was on the translation of cross-industry innovation methods into solution development in the healthcare industry. He spent much of his career at First Consulting Group (FCG), where he was a member of the executive team and was responsible for growing FCG’s technical consulting revenue across several national practices. He has written numerous articles, technical papers, book chapters and has delivered a number of courses over his extensive career. He has an MS in engineering from Northeastern University and a BS with high distinction in electrical engineering from the University of Massachusetts.
Co-Director Biomedical Informatics Training Program
Stanford University School of Medicine
Lawrence Fagan’s research interests have covered a number of clinical informatics areas, including medical expert systems, decision support systems concentrating on temporal reasoning, knowledge acquisition of clinical guidelines, user interface design including spoken and gesture-based interfaces, and semantic information retrieval of medical knowledge. He co-directs the Biomedical Informatics Training Program at Stanford University. He received his undergraduate degree in Interdisciplinary Science from MIT, his PhD in computer science from Stanford University, and his MD from the University of Miami. He was elected to fellowship in the American College of Medical Informatics in 1985.
Vice President and Dean of WPI Academic and Corporate Development
Stephen Flavin leads a portfolio that includes the Office of Corporate Engagement, Corporate and Professional Education, Summer Programs and Distance Learning at WPI. He works in close collaboration with faculty and staff to lead all aspects of programming, including continuing education and professional development, corporate education, and company-specific programs (both degree and non-degree). His primary focus is the development of strategic relationships with industry partners seeking to work a new model of corporate-university relations, focusing on long-term, measurable outcomes and resulting in mutual economic value. Prior to assuming his current role, he held senior management positions at Babson College, including associate dean of Babson’s School of Executive Education. Previously, he was director of encapsulated knowledge business for Global Knowledge Network, a leading international provider of IT training and education. He holds a BS and JD from Suffolk University.
Vice President & Chief Innovation Officer Healthcare Payer & Pharma, Xerox
Denise L. Fletcher is an executive leader with more than 25 years of proven expertise in financial and healthcare services and consulting environments. She is responsible for leading innovation within the Healthcare Payer and Pharma Business Group at Xerox. In this role, she has established an innovation framework that delivers repeatable, sustainable top-line growth projects in support of customer and industry needs and encourages and fosters innovative thinking at Xerox. She has held a wide array of leadership positions at fortune 100 companies where she was responsible for strategic planning and P&L management, customer service delivery and satisfaction, process and performance improvement, and business development. She has also had her own healthcare consulting practice. She has published several white papers on innovation, filed US patents and has one patent pending for a medication management system. She actively speaks on innovation and healthcare topics and serves on Xerox’s University Affairs Committee. She holds a BS in accounting from Quinnipiac University and attended RPI and the University of Hartford for advanced degree work in taxation and marketing
IBM Master Inventor
Robert Friedlander is an IBM Master Inventor, an IBM Innovation Evangelist, and the IBM Healthcare architect. He has filed more than 150 patents in the U.S., Japan, Korea, Taiwan, and the Peoples Republic of China in areas ranging from healthcare, homeland security, database management, research optimization, accessibility and retail analytics. He was one of the top 100 US inventors out of 257,000 persons who filed one or more U.S. patent applications in 2008. He has lived and worked internationally supporting industries including healthcare, education, homeland security and police, manufacturing, bio-pharmaceutical, public integrity, retail and research, and was a project manager on the Space Shuttle project. Friedlander’s major contribution throughout his career has been focused on enabling IBM and its customers to reengineer and reinvent their organizations and processes. He is an acknowledged expert in large-scale healthcare data. He is the originating author, certificate of originality holder and patent author for the IBM Clinical Healthcare data model. He has several dozen patents in the healthcare space.
Prof. of Family Medicine and Community Health &Quantitative Sciences
UMass Medical School
In addition to his roles at UMass Medical School, Jay Himmelstein serves as chief health policy strategist for UMass Medical School’s Center for Health Policy and Research. He is a Senior Fellow in Health Policy for NORC at the University of Chicago, where he provides expertise in health information technology and health insurance exchange policy, public sector health delivery system reform, and state-based health care reform implementation. Himmelstein is currently the principal investigator for the CCIIO-funded New England States Collaborative for Health Insurance Exchange Systems (NESCIES). Also known as the Massachusetts Early Innovator Cooperative Agreement, NESCIES was established to support healthcare reform through the creation of health insurance exchange information technology components for Massachusetts that are consumer-focused, cost-effective, and sustainable and that can be leveraged by New England and other states to operate Health Insurance Exchanges.
Vice President, Marketing, Government, and Community Relations
Vanguard Health Systems, New England Market
Denise Irish’s expertise spans marketing, business development, government and community relations and public affairs. As vice president of Vanguard Health Systems, he works with government officials and opinion leaders in targeted expansion markets. He identifies the full range of public financial assistance and incentive programs available at the local, state and federal level. He monitors any relevant local or state legislation and regulations that impact acute care hospitals. He develops appropriate marketing plans aimed at enhancing market share and political support. Prior to Vanguard, he directed managed care and marketing at Saint Vincent Hospital. He managed relationships with third party payers and directed the hospital’s communication activities, including marketing, advertising, and public relations. Previously, he spent nine years with UMass Medical Center and Memorial Healthcare as director of marketing and sales. He earned his BA from Clark University.
Managing Member of Strategic Choices, LLC
Kristina Isakovich is the managing member of Strategic Choices, LLC, a business and strategy consulting firm. She has more than 20 years of experience in driving transformational change in companies in the healthcare, life sciences, and high technology industries. Most recently, she was the chief marketing and strategy officer for Philips Healthcare, a $13 billion provider of medical devices. Prior to that, she was vice president of corporate marketing at Fisher Scientific and vice president of corporate strategy at Thermo Electron. Prior to joining Thermo Electron, she spent seven years at McKinsey & Company, serving clients in the life sciences, aerospace and telecommunications industries. She started her professional career at Advanced NMR Systems, a startup that developed and commercialized a technology for high-speed magnetic resonance imaging (MRI). Isakovich holds a Ph.D in nuclear physics from the Massachusetts Institute of Technology and dual BS degrees in mathematics and physics from Yale University.
Faculty Director, Healthcare Delivery Institute
Sharon Johnson’s current research includes a project funded by the National Science Foundation to explore the effects of electronic health record systems on care delivery processes. She is also working with the VA New England Healthcare System to improve disability examination processes and to explore secure messaging workflow, as part of the New England Veterans Engineering Resource Center, a consortium created to apply engineering principles to improve the delivery of healthcare for veterans in New England. She received her PhD in operations research and industrial engineering from Cornell University in 1989, and served as Industrial Engineering Program director at WPI from 1996 to 2009.
Vice President, Business Transformation
Beth Israel Deaconess Medical Center
Alice Lee is responsible for creating an environment of operations excellence and continuous improvement principles throughout the BIDMC community. She does this through teaching, management coaching, and by providing technical expertise with the goal to transform operational processes. In 2004, she introduced the Toyota Production System to promote skills for the organization to survive and thrive in an unknown future, proactively manage change, and align systems and structure to support the business direction and goals. She provides a laser focus on shifting the mindset of senior leaders, staff, and physicians to value a keener sense of order around processes and systems, where everyone solves problems at their appropriate levels. Her previous roles at BIDMC include vice president of the Department of Pathology and vice president of clinical information systems. Prior to joining BIDMC, she was a management consultant in the healthcare practice at Ernst & Young, LLP, where she led multiple large-scale projects for Integrated Delivery Networks.
Assistant Vice President for WPI Government and Community Relations
Linda Carre Looft serves as senior liaison to federal, state, and local officials for WPI’s academic and research communities, working closely with government agencies to obtain research funding in areas of strategic importance to WPI. She also manages advocacy for the Massachusetts Academy of Mathematics and Science at WPI, the commonwealth’s only public-private co-educational school of excellence program that serves about 100 academically accelerated 11th and 12th graders. Involved in the local community, she serves on the boards of the Colleges of Worcester Consortium, the YWCA of Central Massachusetts, and the International Center of Worcester. She is a former elected official, who served as a member of the Leicester, Mass., School Committee for 17 years. She holds a BS from Worcester State University.
Managing Director, Healthcare Delivery Institute at WPI
Vice President and General Manager
Philips Research North America
As vice president and general manager of Philips Research North America, Dale Wiggins is the innovation area manager for clinical decision support within Global Philips Research. He leads the laboratory contributing to the global research programs in the fields of healthcare and lighting. Previously, he was vice president of technology for the Philips Healthcare Patient Care and Clinical Informatics business group. He drove strategic technology plans across the businesses and oversaw activities related to systems integration within the hospital enterprise architecture, clinical decision support, interoperability standards, outcomes improvement studies, and other clinical research. He joined Philips in 2001 from Hewlett-Packard/Agilent Technologies where he held various management, architecture, and engineering positions in research and development. He holds BS and MS degrees in computer and systems engineering.