Day 1: ITSM Project Overview - CHERWELL
WPI Information Technology seeks to find a software product that enables “Running the Business of IT”. The business of running an IT department in a Technological University like WPI is complex. It requires an integrated set of tools that work efficiently and enable all members of the IT staff to work in harmony in order to provide the best service possible, to you, the WPI Community.
In this session we will briefly explain the goals of the IT Service Management (ITSM) Project and the work done by the committee so far.
Presenters for this overview are the ITSM Committee Co-Chairs:
Marie DiRuzza & Phillip Deneault
This course is intended for:Back