I Give

Regi 25

For Faculty & Staff Day 1: Agent/IT Support Perspective - CHERWELL

The business of running an IT department in a Technological University like WPI is complex. It requires an integrated set of tools that work efficiently and enable all members of the IT staff to work in harmony in order to provide the best service possible. This session is designed for IT Staff, Helpdesk Agents and those seeking to use the tool to track their issues or services. Special focus may be given to

  • Incident Management
  • Service Request & Fulfillment
  • Service Level Management

    This course is intended for:

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