Information Technology
Academic Technology Center

Technical Help Form

In order to help us help you, please provide as much information as possible below. Required fields are marked with an asterisk (*) - you must complete these fields in order to submit the form.

Tip

Before you contact us, make sure you meet the technical requirements and have reviewed the technical troubleshooting documentation.

Name: *
E-mail: *
What is the best way to reach you during normal business hours?*
E-mail
Phone
If you are having difficulty connecting to an event, indicate the following:
Event Name:
Event Date & Time:
What kind of Internet Service Provider (ISP) are you using?
I am on the WPI campus using the WPI network
DSL or Cable (Name of service: )
Corporate LAN (Name of company: )
Dial-up (Name of service: )
Other:
Are you behind any firewalls, either corporate or personal?
Yes No I don't know
Have you disabled pop-up blockers on your computer?
Yes No
Were you able to successfully install the software and test your connection?
Yes No
How are you attempting to join the event?
I'm clicking a link in an e-mail message.
I'm joining from myWPI (Course name or number: )
I'm clicking a link on a Web page (URL of Webpage: )
Other:
What happens when you try to connect? If you get an error message, please let us know what that message is.*

Note

Assistance is provided during the ATC's normal business hours If you are submitting this form outside of the normal business hours, you will receive a response on the following business day.

Maintained by itweb@wpi.edu
Last modified: Sep 25, 2006, 16:33 EDT
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