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Employee Operations Updates from Business Continuity CERT

March 27, 2020

We hope that this message finds you and your families healthy and adjusting to working from home as we all navigate these challenging times.  Although the campus has been very quiet since Wednesday, we are still making some adjustments to the operations occurring onsite for the emergency responders that continue to come to campus daily.

Here are a few important adjustments:

Mail Services Adjustments: For the safety of our employees, the WPI Mail Services Department will be reducing on-site staff effective March 30. Mail services will still be providing services to critical areas, and one or two people per division have been designated to help distribute mail.  Critical divisions include: Academic Affairs, Advancement, Enrollment, Finance, President’s Office, Student Affairs, and Talent & Inclusion.

If you were listed as a primary contact for your department, we will be reaching out to you to notify you who the point of contact is on mail for your division.

Vendors/ Deliveries: With the exception of emergency vendors, which have been approved by Finance, WPI is no longer permitting vendors or deliveries on campus until further notice. If you have been expecting deliveries, please reschedule or cancel all deliveries/services. 

If you have vendors that send invoices in paper form, please reach out to your vendors and ask them to send invoices via email.

If you have had personal packages sent to WPI in the past, please make sure they go to your home address until normal operations resume. Please do not have office supplies or other non-critical items delivered to WPI until normal operations resumes.

Information Technology Updates

In an effort to assist faculty and staff who leverage remote desktop functionality to access office and lab computers from home, we have disabled Power options on WPI-managed Windows computers (but not laptops borrowed from the ATC). This lessens the chance of remote computers shutting down and becoming inaccessible. For employees who wish to turn off their computers, please use the instructions here.

New Ticket System for Student Academic Questions

To better track student requests that relate to registration questions or general undergraduate academic affairs questions, Undergraduate Studies, the Registrar, and IT have worked together to create a new process to triage student questions. Students who have questions about academics, but are unsure where to ask, can now email virtual@wpi.edu, and a ticket will be created to help manage questions. The Registrar’s Office is also using this new ticket process to manage student questions, with more than 500 requests/tickets coming in over the last two days. Please visit the new Virtual Learning Support site to learn more.

Please let us know if you have any questions on the above.

Sincerely,

Patty Patria and Casey Wall, Co-Chairs of Business Continuity CERT team