Policy Analysis for Complex Systems
Complex systems such as Health Care, Cyber-Physical and Energy are governed by policies and regulations. These policies influence how systems are built, operated, tested, deployed and maintained. Policies are often not perfect documents and can have policy gaps. These policy gaps manifest as interface or interoperability issues, inconsistent language, metric, role and goal issues, incomplete definition of processes, and verification related issues. There is no standard method for evaluating a policy document and often policy gaps are realized during implementation, causing significant damage to the system success. VA Healthcare is one such example of policy gaps and its influence on a complex system success. The Department of Veterans Affairs (VA) operates one of the largest integrated health care delivery systems in the United States, providing care to over 5.5 million veterans annually. The Government Accountability Office (GAO) report in 2015 found that ambiguous policy was one of the primary causes of low quality care. In this presentation, I propose a framework to digitize, identify gaps and analyze policies. I also implement the framework on four Veterans Affairs (VA) polices and. Future research will involve automation, analytics and evolution of digitizing complex system policies.
Dr. Shamsnaz Virani Bhada
Dr. Shamsnaz Virani Bhada, Assistant Teaching Professor of Systems Engineering at Worcester Polytechnic Institute, earned her Ph.D.in Industrial and Systems Engineering from The University of Alabama at Huntsville. Prior to joining WPI, Dr. Virani worked with The Pennsylvania State University and The University of Texas at El Paso developing and teaching systems engineering research and curriculum. Dr. Virani’s research interests include Complex Systems and Engineering Education. She serves as the technical program chair for the International Symposium of International Council of Systems Engineering (INCOSE) and a founding member of Empowering Women as Leaders in Systems Engineering (EWLSE).