Customer Service Center

Welcome!

The Customer Service Center is the heart of the WPI Facilities Organization. We are here to make your facilities repair and replacement requests as simple as possible. We are located at 37 Lee Street, and we can be reached during the hours listed on this page. Peggy Caisse is the Customer Service Operations Manager, and she can be reached at 508-831-6453.

Main contact number: +1-508-831-5500

Emergency Repair Requests

Emergencies may be communicated to the Service Center staff at +1-508-831-5500 or +1-508-831-5131 during normal business hours. The Service Center staff will create an emergency work request in response to an unanticipated facility condition that the originator perceives to be causing damage to persons, property, equipment, or the environment, or in response to an unanticipated facility condition that is impeding academic programming, delivery of educational services, or workforce productivity. During non-business hours (between 5 pm and 7 am Monday through Friday and on weekends) please contact Campus Police at +1-508-831-5555 or +1-508-831-5433.

Work orders for emergencies will be entered by the Service Center staff. Emergency work requests should be made over the telephone - they should not be put into the online work order system and should not be communicated via email.

Routine Repair Requests

We request that you use the work order system to submit routine work requests. All work requests should be submitted through SchoolDude, unless there is a facilities emergency. Provide as much detail as possible. The more specific the information, the quicker we will be able to address the issue.  Please contact Liz Tomaszewski at ltomasz@wpi.edu to find out how to access the SchoolDude software. 

Accessing SchoolDude, the WPI work order system

If you have authorization to use the WPI work order software, please open an internet browser and type in www.myschoolbuilding.com, and enter your full WPI email address (including the @wpi.edu) and submit.  If you do not have access, please contact your department admin. If you need assistance, please contact us at +508-831-5500. 

The Facilities Department values your feedback on any facilities, service, project or work related matter. If you have any questions or comments, please contact Liz Tomaszewski, Facilities Systems Manager, at +1-508-831-5454 or ltomasz@wpi.edu, with your comments or questions.

 
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Visit

Department of Facilities Customer Service Center
37 Lee Street
Worcester MA  01609

Our Hours of Operation

Summer Hours:
Monday - Friday: 7:00 am - 4:30 pm

Academic Year Hours:
Monday - Friday: 7:00 am - 5 pm