Sharon A. Johnson

Associate Professor, School of Business

Washburn Shops, 223
Phone: 1-508-831-5183  

Areas of expertise

  • Healthcare delivery process design and modeling
  • Lean systems
  • Electronic health record systems, including personal health records and secure messaging

Interest areas in healthcare

  • Applying engineering principles to improve the delivery of healthcare
  • Using information technologies to provide better data for operational decision-making and to improve care delivery workflows and models

Current healthcare projects

  • Studying the implementation of electronic health record systems, including personal health records, and the provider and patient workflow changes needed to use these systems to effect improvements
  • Working with the VA New England Healthcare System to improve the disability examination process, using simulation to explore alternative process configurations
  • Integrating secure messaging into care delivery
  • Investigating the work system components in anticoagulation clinics, to explore how they interact and impact care delivery

Future aspirations

  • To envision and evaluate new delivery models integrated across the continuum of care based on richer data about patient populations, connected information technology and innovative mobile devices.

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