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Measuring what we value: to unlock a budget for emergency services, we need to be able to point to success around the world

International Firefighter included WPI in the article, “Measuring What We Value: to Unlock a Budget for Emergency Services, We Need to be Able to Point to Success Around the World.” “All sides agreed that measuring public support and satisfaction was simultaneously one of the most important metrics to decision makers and rarely studied – a subject that GESA (Global Emergency Services Action) is beginning to tackle, working with Worcester Polytechnic Institute’s Global Center for Public Safety. We need to build the tools to help practitioners track the success metrics that are important to them and the communities they serve – but we can’t do it alone,” the article stated.