FY26 ITS Review

Information Technology Services is pleased to highlight our support of:

  • WPI strategic projects, 
  • operational efficiency and excellence, 
  • innovation, 
  • risk mitigation and cybersecurity. 

You are welcome to review our Fiscal Year 26 accomplishments and preview several Fiscal Year 27 goals: 

 

 

Preview

FY 26 strategic spend optimization delivers $1.2 million savings

. 

ITS by the Numbers

WHO we are
  • 77 FTE
  • 45 Student Employees
WHAT we do
  • 33,339 ITS total tickets (request, incident, change, intake, project)
  • Manage 8 Cross-departmental working groups
  • Lead Campus Operational Efficiency Task Force
HOW we do it
  • 97.2% Good/Excellent Customer Satisfaction
  • 36% FTE obtained Prof Dev
NEtwork team members and equipment

Amplifying Enterprise Connectivity

•Business Need: Aging network couldn't meet demand for reliable, high-speed connectivity
•Solution: Campus-wide Wired Network Refresh plus consolidated GigaPop data center connectivity
•Results: More resilient, scalable network and $152,235 lower annual operating cost

New classroom podium

Elevating Classroom Experience

  • Business Need: Scheduled AV refresh cycle identified opportunities to standardize hybrid and technology-enabled teaching capabilities across classrooms.
  • Solution: Refreshed AV across classrooms, conference rooms, and collaboration spaces; standardized capabilities.
  • Result: better reliability and stronger teaching and presentation experience.
storage amount reduced from 510 Tb to 230 Tb

Enhancing Storage Management

•Business Need: •Microsoft 365 storage costs climbing

•Solution: Implemented a targeted M365 storage optimization program

•Results: Cost savings, reduced to approximately half the OneDrive/Exchange usage

Information Security statistics: 72 million emails protected, 3 tabletop exercises, 350000 spam remediated, 72000 alerts remediated, 12596 phishing messages remediated, 17 million promotional messages glagged, compliance training ranging from 92-100%

Identity & Access Management Operational Excellence