Ticketing System Usage Expands!
As we adjust to online service, using a common ticketing system improves the experience for customers in need of campus support. Additional departments are joining Information Technology in using the Cherwell ticketing system to process issues and requests. This improves teams' abilities to offer help and fulfill requests without needing to bounce customers around to varied support systems.
What to Expect:
Questions and issues sent to the Registrar's office at email@example.com, and those sent to Undergraduate Studies at firstname.lastname@example.org will now open tickets similar to when you contact IT at the email@example.com email address. Using this system will provide you one place where you can see the status of your tickets and requests for various departments. Sign in at hub.wpi.edu,and see your tickets!
Please bear with teams as they transition to this new tool.
We thank you for your patience as we embark on this new way to support you.