Meet the Team

Brian Beckwith joined the Service Desk team in 2018 as an IT Support Analyst and later spent two years as the Student Supervisor, mentoring and coordinating the department’s student employees. He has since advanced to the role of Assistant Director, where he leads Service Desk operations to ensure dependable IT support for the community and manages the HaloITSM ticketing system to enhance service efficiency. Brian is an alumnus of Quinsigamond Community College (Class of 2011) with an Associate of Arts in General Education and Keene State College (Class of 2017) with a Bachelor of Arts in ...

Jill serves as Interim Director of ITS Finance, Portfolio and Program Management which oversees the centralized management of the ITS budget and investments in the ITS portfolio of services and projects required to achieve strategic objectives.  In this role, she partners closely with the ITS leadership team and manages a team of two professional staff responsible for budget and operational activities, project coordination, project management and consultation.  In addition, Jill leads large technology implementations, working with stakeholders across the WPI community and in ITS to ensure ...

Pronouns: He/Him/HisMike has built his career at WPI, starting in student affairs before joining the Academic Technology Center and now transitioning to IT project management. He has experience supporting faculty, staff, and students in a number of capacities. His varied roles across campus give him a solid understanding of how technology impacts different areas of the university and how to work with diverse stakeholders to implement effective solutions.

Sarah Santiago (she, her) has been at WPI as a Project Analyst in the User Success and Experience (USE) team in Information Technology Services since July 2024 under the leadership of Jill Desmarais. Sarah brings over 10 years of experience in higher education to her role assisting and coordinating projects initiated by a variety of functional areas at WPI. Sarah is the Founder of Simple.city Solutions, an organization and home concierge service based in central Massachusetts. Sarah adores dogs, is energized by the ocean, and loves snuggling with her cat, Barnacle.

Meghan Halley has been at WPI in the IT department since October 2017. She is currently enjoying being an inaugural member of the User Success and Experience (USE) team, formed in the Spring of 2023, under the leadership of Melissa Floyd. In her role as the Assistant Director, Data Governance, Meghan works with many business departments across campus to better understand their data management processes, helping facilitate improvements where needed when it comes to data literacy, data access, data quality, and data security. With over 12 years of experience working in higher ed and with ...

Kerrie has been in Higher Ed IT since 1997. As a member of the Service Desk she provided front line customer support, and authored and maintained knowledgebase, news, and website content. Using her background in secondary and adult basic education she developed and presented orientations and workshops. She managed IT efforts in cross-campus collaborative communications and programs including New Student Orientation, Technology Orientation for new faculty and staff, and National Cybersecurity Awareness Month campaigns. As leader of the Communications and Change Management team, Kerrie now ...