Education
Ph.D. in Business Administration (Marketing), West Virginia University, 2020
M.B.A., University of Tehran, 2015
M.Sc. in E-commerce, Iran University of Science and Technology, 2012
B.S., Computer Engineering, Bu Ali Sina University, 2009

I joined the faculty of the Business School at WPI in July 2020. I received my Ph.D. in Business Administration with an emphasis on marketing from West Virginia University. In my research, I study (1) the psychology of gift giving, (2) how consumers make financial decisions, (3) consumer well-being and the intersection of them. My research has been published in the Journal of Retailing, Journal of Consumer Association, Journal of Public Policy & Marketing, Psychology & Marketing,  European Journal of Marketing, and Journal of Business Research. I have presented my work at several national and international conferences, including Marketing and Public Policy, the North American and European Association for Consumer Research, American Marketing Association's summer and winter academic conferences, the Society for Marketing Advances, and the Institute for the Study of Business Markets conferences.

At WPI, I teach graduate courses in consumer behavior and marketing analytics.  Prior to joining WPI, I taught Consumer Behavior, and Marketing Research courses at West Virginia University. My mission as an educator is to create an inclusive, intellectually rigorous learning environment where all students — regardless of background or prior preparation — can realize their potential and pursue meaningful careers. I use an evidence-based, student-centered teaching approach built on a strong belief that learning happens through doing. My courses challenge students to move beyond surface-level understanding and wrestle with ambiguity by constantly applying what they learn to solve real-world problems. My goal is for every student to develop into an independent decision maker with a critical mind who can navigate and solve the messy, ambiguous problems they face in the real world. In what follows, I reflect on my teaching approach and its effectiveness. 

Farnoush Reshadi
Email
freshadi@wpi.edu
Education
Ph.D. in Business Administration (Marketing), West Virginia University, 2020
M.B.A., University of Tehran, 2015
M.Sc. in E-commerce, Iran University of Science and Technology, 2012
B.S., Computer Engineering, Bu Ali Sina University, 2009

I joined the faculty of the Business School at WPI in July 2020. I received my Ph.D. in Business Administration with an emphasis on marketing from West Virginia University. In my research, I study (1) the psychology of gift giving, (2) how consumers make financial decisions, (3) consumer well-being and the intersection of them. My research has been published in the Journal of Retailing, Journal of Consumer Association, Journal of Public Policy & Marketing, Psychology & Marketing,  European Journal of Marketing, and Journal of Business Research. I have presented my work at several national and international conferences, including Marketing and Public Policy, the North American and European Association for Consumer Research, American Marketing Association's summer and winter academic conferences, the Society for Marketing Advances, and the Institute for the Study of Business Markets conferences.

At WPI, I teach graduate courses in consumer behavior and marketing analytics.  Prior to joining WPI, I taught Consumer Behavior, and Marketing Research courses at West Virginia University. My mission as an educator is to create an inclusive, intellectually rigorous learning environment where all students — regardless of background or prior preparation — can realize their potential and pursue meaningful careers. I use an evidence-based, student-centered teaching approach built on a strong belief that learning happens through doing. My courses challenge students to move beyond surface-level understanding and wrestle with ambiguity by constantly applying what they learn to solve real-world problems. My goal is for every student to develop into an independent decision maker with a critical mind who can navigate and solve the messy, ambiguous problems they face in the real world. In what follows, I reflect on my teaching approach and its effectiveness. 

Office
Washburn shops 216A
Sustainable Development Goals

SDG 1: No Poverty

SDG 1: No Poverty - End poverty in all its forms everywhere

No Poverty Goal

SDG 3: Good Health & Well-Being

SDG 3: Good Health & Well-Being - Ensure healthy lives and promote well-being for all at all ages

Good Health & Well-Being Goal

SDG 10: Reduced Inequalities

SDG 10: Reduced Inequalities - Reduce inequality within and among countries

Reduced Inequalities Goal

SDG 12: Responsible Consumption and Production

SDG 12: Responsible Consumption and Production - Ensure sustainable consumption and production patterns

Responsible Consumption and Production Goal

Scholarly Work

Featured works:

Chapman, L. M., & Reshadi, F. (2025). Generating insult from injury: Receiving self-improvement gifts causes negative word of mouth. Journal of Retailing, 101(3), 366–381. 

Suwanda, S. N.***, Tanner, E. C., Reshadi, F., & Fitzgerald, M. P. (2025). Exploring Consumption Stigma: A Systematic Literature Review and Future Research Agenda.https://onlinelibrary.wiley.com/doi/10.1111/joca.70027 Journal of Consumer Affairs, 59(3), e70027. 

Reshadi, F. (2023). Failing to give the gift of improvement: When and why givers withhold self-improvement gifts. Journal of Business Research, 165, 114031. 

Reshadi, F., & Fitzgerald, M.P. (2023). The pain of payment: A review and research agenda. Psychology & Marketing, May. https://doi.org/10.1002/mar.21825

Reshadi, F., Givi, J., & Das, G. (2023). Gifting digital versus physical gift cards: How and why givers and recipients have different preferences for a gift card’s mode of delivery. Psychology & Marketing, January. https://doi.org/10.1002/mar.21790

Reshadi, F., & Givi, J. (2022). Spending the most on those who need it the least: gift givers buy more expensive gifts for affluent recipients. European Journal of Marketing, December. https://doi.org/https://doi.org/10.1108/EJM-01-2022-0042

Fitzgerald, M. P., Reshadi, F., & Sarkees, M. (2022). Patient susceptibility to over-trust: The case of off-label prescribing. Journal of Consumer Affairs, 56(2), 849–875. https://doi.org/10.1111/joca.12451

Ozanne, L. K., Stornelli, J., Luchs, M., Mick, D., Bayuk, J., Birau, M., Chugani-Marquez, S., Fransen, M., Herziger, A., Komarova, Y., Minton, E., Reshadi, F., Sullivan-Mort, G., Trujillo, C., Bai, H., Dhandra, T., & Zuniga, M. (2020). Enabling and cultivating wiser consumption: The roles of marketing and public policy. Journal of Public Policy & Marketing, November. https://doi.org/10.1177/0743915620975407

 

Press Coverage

“Gifts of gym memberships and Botox treatments can lead to hurt feelings   and bad reviews for the businesses,” The Conversation (Link)

2026

“Why eating cheap chocolate can feel embarrassing – even though no one else cares,” The Conversation (Link)

2023

“E24: Gift Giving Research | Farnoush Reshadi | The Business School,” WPI podcast, (Link)

2025

“Some holiday gifts can backfire – leading to hurt feelings, bad reviews,” Florida International University News (Link)

2025

“The unrevealed psychological risk of self-help gifts,” MedIndia (Link)

2025

“Study shows some holiday gifts can backfire - leading to hurt feelings, bad reviews,” Yahoo Finance (Link)

2025

“Starbucks apologizes for its bear cup drama. What's behind the 'Bearista' frenzy?” CBC (Link)

2025

“The well-intentioned Christmas presents you should NEVER give to loved ones, according to experts,” The Daily Mail (Link)

2025

“As Tesla tanks in San Francisco, a new EV gains trust,” E&E News (Link)

2025

“What made the Stanley-Starbucks collab go viral? The psychology of scarcity,” Retail Touch Points (Link).

2024

“What’s the hidden motivation behind the $50 gift card you put under the tree?” Yahoo Finance (Link)

2024

“Wendy’s surge pricing coming in 2025,” Axios (Link)

2024

“Why Wendy’s has been catching flak over prices and how restaurants can avoid it,” Orange County Register (Link)

2024

“Ask the experts: Best savings accounts for kids,” WalletHub

2024

“Ask the experts: Best credit cards for purchase protection,” WalletHub

2024

“Afraid of overspending on holiday gifts? Set a budget. We’ll show you how,” USAToday (Link)

     This article was republished by about 70 local newspapers, including The Tennessean – Nashville, TN, Columbus (OH) Dispatch, Indianapolis Star, Palm Beach Post, Austin American-Statesman, Burlington Free Press, Providence Journal, and Asbury Park Press.

2023

“Digital gift cards are easy to use and hard to lose, but givers still avoid them,” PHYS.org (Link)

2023

“Tips from the pros: Finding & using the right student card,” MoneyGeek

2023

“Ask the experts: Car insurance,” WalletHub

2023

“Ask the experts: What is APR?” WalletHub

2023

“Ask the experts: Best personal loans,” WalletHub 

2021

“The dangers of the one-click buy paradigm,” Modato Blog (Link )

2021

 

Professional Highlights & Honors
Winner, WVU Three-Minute Thesis Competition, 2018

News

Chev Right Icon of hollow arrow pointing right Arrow Right Icon of arrow pointing right SEE MORE NEWS ABOUT Farnoush Reshadi
The Conversation
Gifts of gym memberships and Botox treatments can lead to hurt feelings – and bad reviews for the businesses

Research on gift-giving conducted by Farnoush Reshadi, assistant professor in The Business School, and Linnéa Chapman, assistant professor at Florida International University, was highlighted in The Conversation. Chapman writes about the pair’s findings that people who receive self-improvement products as gifts are more likely to give those products negative reviews. The research details the potential implications for marketers and suggests potential solutions for retailers seeking to prevent poor reviews.

E&E News
A new EV gains trust

Farnoush Reshadi, assistant professor of marketing, provided analysis for an article in E&E News on factors that influence people’s decisions on whether to trust self-driving vehicles. Reshadi, who studies consumer psychology, discussed considerations about control which are heightened in situations involving driving.

 

Podcast Episodes