According to the 2010 Federal Regulation on State of Approval of Out-of-State Providers, institutions must meet any state requirements for it to be legally offering distance or correspondence education in that State

State authorization is a formal determination by a higher education agency (commonly a higher education board or commission) that allows an institution to conduct certain activities within its borders.

This ruling requires authorization by state, resulting in different processes per state.

WPI works closely with the appropriate state institutions to become authorized to offer online education programs.

State-Specific Information

Below is listed information that is pertinent to residents of the respective states. Please review your home state below to see if there is any important information that is unique to your state. One common item is state-specific complaint procedures; most states recommend that you follow the following WPI procedures before reaching out to the state for help:

  • Please speak with a Student Success Team Member for the particular course/program (either via telephone or email). The Student Success Team will either take the appropriate steps to assist the student or, if the issue is not within their jurisdiction, will advise the student on how to proceed.
  • Note that WPI online programs and corporate programs provide students with the opportunity to provide anonymous feedback on each course via mid-course and end-of-course surveys. Both are provided to professors in a timely manner and in an anonymous format.

If your particular issue is outside of the Student Success Team's jurisdiction, they will typically advise that you work directly with the academic department that your course is a part of.  Note that grade appeals must follow the process outlined on the registrar’s website.

Please select your state below.

  • Alabama

    Individuals who wish to submit a complaint may use the following contact information:

    Elizabeth French 
    Director, Office of Institutional Effectiveness and Planning 
    Alabama Commission on Higher Education 
    1-334-242-2179

  • Alaska

    The Alaska Commission on Postsecondary Education (ACPE) processes complaints alleging violations of state institutional authorization law relative to postsecondary institutions or programs in Alaska.

    The complaint investigation process is described in AS 14.48.130 and 20 AAC 17.130‐145. Students are encouraged to pursue the complaint process at their institutions prior to contacting ACPE. To request a complaint form please send an email to: EED.ACPEIA@ alaska.gov. For questions or assistance relative to complaints please contact: Jo Anne Hayden, Program Coordinator for Institutional Authorization 1-907‐465‐6741 or at EED.ACPEIA@ alaska.gov. Alaska Commission on Postsecondary Education; P.O. Box 110505; Juneau, AK 99811‐0505.

  • Arizona

    Individuals who wish to submit a complaint may use the following contact information:

    Teri Stanfill 
    Executive Director for Private Postsecondary Education 
    1-602-542-2399 
    teristanfill@azppse.gov

  • Arkansas

    ADHE requires the certified institution to make a decision on the student grievance following the institution’s public policy. Inquiries into student grievances must be limited to AHECB certified (under Arkansas Code §6‐61‐301) courses/degree programs and institutions and to matters related to the criteria for certification. Within 20 days of completing the institution’s grievance procedures, the student may file the complaint in writing with the ICAC Coordinator, Arkansas Department of Higher Education, 114 East Capitol, Little Rock, AR 72201. The grievant must provide a statement from the institution verifying that the institution’s appeal process has been followed. ADHE will notify the institution of the grievance within 15 days of the filing. Within 10 days after ADHE notification, the institution must submit a written response to ADHE. Other action may be taken by ADHE as needed. Complaint process.

  • Delaware

    The Delaware Department of Education will investigate complaints. Such complaints must be in writing and verified by the signature of the person making the complaint. Oral, anonymous or unsigned complaints will not be investigated. Until the web site is functional, please write or call for more information. The Delaware Department of Education; Teacher and Administrator Quality; John W. Collette Resource Center; 35 Commerce Way; Dover, DE 19904. The Delaware Department of Education phone number is 1-302‐857‐3388.

  • Hawaii

    N/A

  • Idaho

    Forms are available upon written or email request to the State Coordinator's office.

    Valerie Fenske
    State Coordinator for Private Colleges & Proprietary Schools
    Office of the (Idaho) State Board of Education
    650 W. State St, (POB 83720)
    Boise, ID 83720‐0037
    1-208‐332‐1587 (phone); 1-208‐334‐2632 (fax)
    valerie.fenske@osbe.idaho.gov

  • Illinois

    Institutional Complaint Hotline: 1-217-557‐7359. The Board receives general information email at info@ibhe.org. Students seeking to register a complaint about an institution are required to submit the complaint in writing. Complaint processing as relates to maintenance of institutional approvals is described in 23 Illinois Administrative Rules Sections 1030.70 and 1030.80. The student may also contact Dr. Dan Cullen, Deputy Director of Academic Affairs for the Illinois Board of Higher Education at 1-217-557-7352 or at cullen@ibhe.org.

  • Louisiana

    For the academic degree-granting institutions, Louisiana relies on the Louisiana Board of Regents. The student should contact Larry Tremblay, Deputy Commissioner for Academic and Student Affairs at (225)342-4253 or at larry.tremblay@la.gov and download this form.

  • Maine

    Complaints shall be addressed in writing to the Maine Department of Education, Office of Higher Education, Augusta, Maine, 04333, with specific facts and allegations and signed by the complainant. The school shall be notified of any complaints which are to be investigated.

    Harry W. Osgood
    Higher Education Specialist
    Maine Department of Education
    Augusta, Maine 04333
    1-207‐624‐6846
    harry.osgood@maine.gov

  • Maryland

    Individuals who wish to submit a complaint must follow the link.

    Information on the refund policy for residents of the state of Maryland can be found here.

  • Mississippi

    Individuals who wish to submit a complaint may use the following contact information:

    Menia Dykes 
    Director of Accreditation 
    Mississippi Commission on College Accreditation 
    1-601-432-6372 
    mdykes@mississippi.edu

  • New Jersey
    N/A
  • North Carolina

    Individuals who wish to submit a complaint may use the following contact information:

    Cherisa Williams 
    Licensure Specialist 
    The University of North Carolina General Administration 
    1-919-962-4621 
    cnwilliams@northcarolina.edu

  • North Dakota

    For information on complaint process please contact:

    Tanya Spilovoy
    Director, Distance Education and State Authorization
    North Dakota University System
    1-701-224-2498
    Tanya.spilovoy@ndus.edu

  • Oklahoma

    Current and prospective student complaints are handled through the Oklahoma State Regents for Higher Education (OSRHE) Academic Affairs Office by reviewing the circumstances of the complaint and providing the individual with contact information for the most appropriate campus office with the authority to resolve the complaint. If the individual has exhausted the process for review and appeal at the institution and believes the complaint is unresolved, OSRHE staff requests permission to contact the institution on the student's behalf to identify any possible resolution. OSRHE staff remains in contact with the student to determine if the issue has been resolved or adequately addressed. Please call OSRHE at 1-405-225-9100 for more information.

    Gina M. Wekke
    Assistant Vice Chancellor for Academic Affairs
    Oklahoma State Regents for Higher Education
    1-405-234-4300
    gwekke@osrhe.edu

  • Oregon

    All complaints about schools under our regulatory jurisdiction or an exempt status approved by this office are handled by Office of Degree Authorization (ODA) staff. Complaints about exempt schools are referred to the Attorney General’s office.

    Alethia Miller
    Academic Program Evaluator
    Program Evaluator for Out-of-State Institutions, Office of Degree Authorization
    Oregon Higher Education Coordinating Commission
    1-503-373-0003
    Alethia.miller@state.or.us

  • South Dakota

    Individuals who wish to submit a complaint may use the following contact information:

    Mike Lauritsen
    Postsecondary Education
    Office of the South Dakota Secretary of State, Jason M. Gant
    1-605-773-3237
    Sos.edu@state.sd.us

  • Texas

    To file a complaint, follow the complaint procedures in the school's catalog. If the issue is not resolved, contact either the Texas Workforce Commission's Career School or the school's accrediting agency. If the school is not accredited by a recognized accreditor but has degree granting authority, please see website for next steps.

  • Utah

    [Accordion copy] Complaints are handled through the Utah Division of Consumer Protection. Please see website for further details on complaint procedure. Individuals who wish to submit a complaint may also use the following contact information:   
    Attn: Complaint Processor
    Utah Division of Consumer Protection 
    801-530-6601 
    consumerprotection@utah.gov 

  • Vermont

    We encourage you to work directly with your institution to satisfy complaints. In most cases, that is the only appropriate avenue for you to pursue. If you believe you have exhausted avenues listed above and those listed in the attached PDF and have a valid complaint about a violation, you may send it to the Vermont Department of Education in writing at 120 State Street, Montpelier, VT 05620‐2501. All complaints should be specific in describing the nature of the complaint and relevant information: the name of the parties involved, including witnesses, dates, the policy or procedure violated (if known), the course/program, the name of the institution, and complete contact information. In addition, please include any supporting material that substantiates your complaint, including correspondence with the school about the issue. For more information about the complaint process please visit this link.

    Cathy Hilgendorf 
    Postsecondary Approval Coordinator 
    Vermony Agency of Education 
    1-802-828-5402 
    cathy.hilgendorf@state.vt.us

  • Washington

    Students may submit a formal complaint to the Washington Student Achievement Council, provided it is against an institution authorized by the Washington Student Achievement Council and is within one year of the last date of attendance. For more information, please contact the Washington Student Achievement Council at 1-360-753-7800.

    Karen Oelschlager
    Program Administrator/Degree Authorization
    Washington Student Achievement Council
    1-360-753-7869
    kareno@wsac.wa.gov

  • Wyoming

    If the complaint involves an issue relative to authorization, the Wyoming Department of Education contacts the institution to ensure that the institution is compliant with Wyoming State law. For complaints not related to authorization, the complainant is encouraged to try to resolve the issue through their institution's formal grievance procedures. Depending on the nature of the complaint, the complainant may also be referred to the Consumer Protection Division of the Wyoming Attorney General's Office. Please contact the Wyoming Department of Education at 1-307‐777‐6210. Link to Complaint Process