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Improving health care delivery processes
Effects of electronic health record (EHR) systems on care delivery
Capacity and demand modeling in healthcare systems
Lean process design
Process analysis and modeling
Ozkaynak, M., S. A. Johnson, B. Tulu, J. L. Donvan, A. O. Kanaan, Rose, A., “Using a Work Systems Framework to Explore the Effect of Complex Patients on Care Delivery Tasks in Anticoagulation Clinics”, International Journal of Health Care Quality Assurance, 28(5), 494-509, 2015.
Pelletier, L., S. A. Johnson, E. Westrick, A. Krinsky, E. Fontaine, R. Klugman, “A Composite Model for Profiling Physicians across Domains of Care”, Journal of Healthcare Management, 59(3), May/June 2014.
Strong, D.M., O. Volkoff, S.A. Johnson, L. Pelletier, B. Tulu, I. Bar-On, L. Garber, J. Truedel, “A Theory of Clinic-EHR Affordance Actualization”, Journal of the Association for Information Systems, 15(2), 53-85, 2014.
Pelletier, L., S. A. Johnson, E. Westrick, J. McBride, E. Fontaine, “Examining the Relationship Between Medical Home and Patient Satisfaction Outcomes”, Journal of the Society of Healthcare Improvement Professionals, Vol. 2 (March), 2013.
Professional Highlights & Honors